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Troubleshooting
Related Manuals for Scientific Atlanta DPX2203CTM
Summary of Contents for Scientific Atlanta DPX2203CTM
- Page 1 WebSTAR™ DPX2203C™ and EPX2203C™ VoIP Cable Modem User’s Guide...
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Page 2: Benefits And Features
WebSTAR™ DPX2203C™ and EPX2203C™ VoIP Cable Modem User’s Guide Introduction Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new WebSTAR™ DPX2203C™ or EPX2203C™ Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a DPX2203C or EPX2203C, your Internet enjoyment, home and business communications, and personal productivity will surely soar. - Page 3 WebSTAR DPX2203C and EPX2203C VoIP Cable Modem User’s Guide Notice for CATV Installers CATV Installers Notice If you are a CATV installer, read the information in the box below.
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Page 4: Table Of Contents
In This Guide In This Guide IMPORTANT SAFETY INSTRUCTIONS ...4 What’s In the Carton? ...8 Front Panel Description ...9 Back Panel Description ...10 Where is the Best Location for My Cable Modem? ...11 What are the System Requirements for Internet Service? ...11 How Do I Set Up My High-Speed Internet Access Account? ...12 How Do I Connect My Devices to Use the Internet? ...13 How Do I Configure TCP/IP Protocol? ...15... -
Page 5: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS WARNING: To avoid electric shock and fire hazard, match the plug and outlet connections carefully, then fully insert. If the plug and outlet do not match, or you cannot fully insert the plug, contact an electrician to update your power outlets. - Page 6 Overloading Do not overload electrical outlets, extension cords, or integral convenience WARNING: receptacles as this can result in a risk of fire or electric shock. For products that require battery power or other sources to operate, refer to the operating Avoid electric shock instructions for that product.
- Page 7 WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Do not expose this product to rain or moisture. Do not place objects filled with liquid, such as vases, on this product.
- Page 8 Service Warnings Servicing This Product Do not open the cover of this product. If you open the cover, your warranty will be WARNING: void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions. Avoid electric shock! Opening or removing Obtaining Service for Product Damage the cover may expose...
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Page 9: What's In The Carton
What’s In the Carton? When you receive your WebSTAR Cable Modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One CD-ROM containing the user’s guide and the USB drivers One WebSTAR DPX2203C or EPX2203C Cable Modem... -
Page 10: Front Panel Description
Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions, later in this guide, for more information on front panel LED status indicator functions. -
Page 11: Back Panel Description
Back Panel Description The following illustration shows the description and function of the back panel components on the DPX2203C and EPX2203C. IMPORTANT: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function if both the Ethernet and USB ports are connected to your PC at the same time. -
Page 12: Where Is The Best Location For My Cable Modem
Where is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. -
Page 13: How Do I Set Up My High-Speed Internet Access Account
How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider. Choose one of the following two options. -
Page 14: How Do I Connect My Devices To Use The Internet
How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem correctly to access the Internet. - Page 15 WARNING To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. To install the cable modem for high-speed data service Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.
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Page 16: How Do I Configure Tcp/Ip Protocol
How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments. - Page 17 To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
- Page 18 To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
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Page 19: How Do I Install Usb Drivers
How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem. - Page 20 To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and CABLE LED status indicators on the front panel of the cable modem illuminate solid green. Click Next in the Found New Hardware Wizard window.
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Page 21: What Are The Requirements For Ethernet Network Devices
What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The WebSTAR Cable Modems can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The maximum number of Ethernet network devices supported is by the cable modem is 63. However, under normal circumstances, the number of devices connected should be a much lower number. -
Page 22: How Do I Select And Place Ethernet Network Devices
How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices. -
Page 23: How Do I Connect Ethernet Network Devices
How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various Ethernet network connection options that are available to you. - Page 24 To connect Ethernet devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper cable modem operation when WARNING: connecting Ethernet network devices. • Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to...
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Page 25: What Are The Requirements For Usb Network Devices
What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem in order to maintain optimal network performance. -
Page 26: How Do I Select And Place Usb Network Devices
How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices. -
Page 27: How Do I Connect Usb Network Devices
How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various USB connection options that are available to you. - Page 28 To connect USB devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper cable modem operation when WARNING: connecting USB network devices. • Hazardous electrical voltages can be Note: Verify that you have installed the USB drivers on your PC before present on any continuing with these instructions.
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Page 29: Troubleshooting My Internet Service Installation
Troubleshooting My Internet Service Installation I cannot connect to the Internet • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. - Page 30 I need to renew the IP address on my PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.
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Page 31: How Do I Use My Modem For Telephone Service
How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service. When you contact your cable service provider, verify the following conditions: •... -
Page 32: Where Do I Place My Modem For Telephone Service
Where Do I Place My Modem for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: •... -
Page 33: What Are The Requirements For Telephone Service
What are the Requirements for Telephone Service? This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. -
Page 34: How Do I Install The Modem For Telephone Service
How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. -
Page 35: Installation Diagram
Installation Diagram The following diagram illustrates one of the various connection options that are available to you. Cable Power Supply Cable Splitter Power Supply Cable-Ready TV, VCR, or Set-Top Converter VOLñ VOL+ MENU GUIDE INFO POWER CHñ BYPASS Cables To install the cable modem for telephone service 1. - Page 36 How Do I Install the Modem for Telephone Service? 4. Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls. Note: This process may take several minutes.
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Page 37: How Do I Maintain The Battery
How Do I Maintain the Battery? Your modem includes a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. -
Page 38: Location Of The Battery
Location of the Battery The following illustration shows the location of the battery on the DPX2203C and the EPC2203C. Unlocked Locked Removing and Replacing the Battery Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source. 1. -
Page 39: How Do I Mount The Cable Modem On A Wall? (Optional)
How Do I Mount the Cable Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can only be mounted horizontally. Before You Begin Before you begin, choose an appropriate mounting place. - Page 40 Using the Wall-Mounting Template The following illustration shows the wall-mounting template. Copy this page and use the measurements on the wall-mounting template as a guide to mark the mounting screw locations. DPX2203 Wall Mount Template .6" 15.24 mm Mounting Slot 1.3"...
- Page 41 Mounting the Cable Modem on a Wall To mount the cable modem on a wall Complete these steps to mount the cable modem on the wall. 1. Using a drill with a 3/16-in. bit, drill two holes in the wall at the exact same height and 4 inches apart.
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Page 42: Telephone Service Frequently Asked Questions
Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see Troubleshooting My Internet Service Installation, earlier in this guide. Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. -
Page 43: Having Difficulty
Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection. The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable. -
Page 44: Common Troubleshooting Issues
Q. After my cable modem is connected, how do I access the Internet? A. Your local cable service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your cable service provider will provide the software you will need. -
Page 45: Tips For Improved Performance
Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. -
Page 46: Front Panel Led Status Indicator Functions
Front Panel LED Status Indicator Functions Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration Step → Front Panel Self Downstream Indicator Test Scan Power Receive Send Cable SLOW BLINKING 1 blink BLINKING Line 1 Line 2 Battery Battery Replace... - Page 47 Normal Operations The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Step → Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations Indicator Power Receive BLINKS – To indicate data is being transferred between the modem and the network Send BLINKS –...
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Page 48: Special Conditions
Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied Power SLOW BLINKING... -
Page 49: Notices
Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. DPX2203C, EPX2203C, and WebSTAR are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. PacketCable is a trademark of Cable Television Laboratories, Inc. Other trademarks listed herein are the property of their respective owners. -
Page 50: Fcc Compliance
FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or TV reception, which can be determined by turning the... - Page 51 FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user. The modem may not be connected to a party line or to a coin-operated telephone.
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Page 52: For Information
For Information Scientific-Atlanta, Inc. 770.236.5000 Product and service availability subject to change without notice. © 2005 Scientific-Atlanta, Inc. All rights reserved. May 2005 Printed in United States of America If You Have Questions If you have technical questions, contact your local cable service provider. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 www.scientificatlanta.com...