Using The Universal Serial Bus (Usb) Interface; Using Usb Interface; Using The Lan Ethernet Interface - SATO M-84PRO Operator's Manual

4. Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A
and <ESC>Z commands? See the "e" Programming Reference if necessary.
5. If after sending your job to the printer, it only "beeps" and displays an error message on
the LCD display, you may have a configuration problem. There may be some
inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host
computer. If you are confused as to what the printer's current RS232 settings are, print a
Configuration Test label (see Section 3. Configuration). It will list all of the current printer
configuration settings.
6. If you still are unable to get printer output, try the Hex Dump as described in Step 5 under
the Parallel Interface troubleshooting. In this case, the printer monitors the RS232C
interface for incoming data.
7. From the Hex Dump, if you are seeing extra 0D
using BASIC, refer to "e" and PRO Printer Programming Reference. It provides hints for
writing a SATO program in BASIC.

USING THE UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints when doing a test print you will need to verify that the device drivers have
been successfully installed by doing the following:
1. Click on Start, then Settings and then Control Panel.
2. Within the new Window you should have an Icon listed as System. Double Click on this.
3. Click on the Device Manager tab.
4. Make sure that the View Device by type is checked. Scroll down until you get to SATO-
USB device.
5. Verify that it does not have any errors next to it. If it shows an error, remove the device and
then reinstall it.
6. Reboot the PC and the Printer.
7. Consult the WindowsTroubleshooting guide or contact technical support for further
assistance.

USING THE LAN ETHERNET INTERFACE

Printer Does Not Come Up Ready
If you cannot print to the print server after you install it, check the following:
1. Make sure that the printer is powered on, that all cables are securely plugged in, and that
the printer is on-line.
2. If possible, connect a terminal to the serial port. If you see the boot prompt, the print
server firmware has not been loaded properly. If reloading does not fix the problem, try
setting switch 1 to ON (factory defaults) and powering the print server off and then on
again; if the problem persists, the product may be defective.
Installation Problems (Printer Comes up Ready but You Cannot Print)
• If the printer starts up OK but you cannot print, the problem could one of the following:
• There is a problem with the interface between the print server and the printer
SATO M-84PRO
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Section 5. Troubleshooting
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