Troubleshooting - BEA IS40 User Manual

9 Troubleshooting

SYMPTOMS
The red LED stays on.
The red LED is on
during rain or snow.
The green LED is on
during rain or snow.
The red LED is
permanently on after
a setup.
The door keeps
recycling open-closed.
The sensor detects
objects outside of its
detection field.
The sensor does not
respond to the remote
control.
Application requires an
access code or sensor
will not unlock after
entering an access
code.
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POSSIBLE CAUSES
The sensor detects a presence.
The presence detection is
disturbed by the rain or snow.
The microwave detection is
disturbed by the rain or snow.
Setup has failed due to motion
in the IR field.
Sensor detects door movement.
Sensor detects door vibrations.
Too much reflection due to a
metallic environment.
The batteries in the remote
control are not installed properly
or dead.
The remote control is poorly
aimed.
The sensor is not powered.
You must enter a code or the
wrong code was entered.
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a problem, please
call BEA, Inc. If you must wait for the following workday to call BEA., leave the door inoperable until satisfactory repairs
can be made. Never sacrifice the safe operation of the automatic door or gate for an incomplete solution. The following
numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
US and Canada:
Canada:
Northeast:
1-866-249-7937
1-866-836-1863
1-866-836-1863
CORRECTIVE ACTION
Wait for learn time setting to expire.
Launch a setup.
Increase the immunity of the IR field
(value 2 or 3, respectively).
Increase the mircowave rejection.
Consider using unidirectional mode
under the Detection Parameters.
Launch a new setup with the IR
area clear of moving objects.
Increase the sensor angle and/or
C h a n g e
mircowave field angle.
Increase mircrowave rejection.
Increase the mircowave rejection.
Verify or replace the batteries.
Point the remote control directly
towards the sensor.
Check the power supply of the
sensor.
Cut and restore power supply. No
code is required to unlock during
the first minute after powering on.
Unlock, then lock and 'enter' a
new access code or 0000 to delete
the current access code.
Southeast:
1-800-407-4545
Midwest:
1-888-308-8843
West: 1-888-419-2564
75.5371.01 EN 20080505 (75.5370)