Table of Contents
Advertisement
3.
You are responsible for sending the phone to the repair center. In order to repair or replace a phone under warranty,
Sagem Wireless also requires that a legible and unmodified purchase document, stating vendor's name and address, date
and place of purchase, type of phone and IMEI (to display the IMEI on your phone's screen, type: *#06#), be attached to the
warranty, and that the information on the phone identification label be legible and that such label or any other seal have not
been tampered with. The warranty applies under normal usage for the period outlined above. Prior to sending the phone for
repair, it is your responsibility to backup at your expense any customized data stored in the phone (such as phonebook,
settings, wallpapers, and previously downloaded data). SAGEM WIRELESS IS NOT RESPONSIBLE FOR DAMAGE TO
CUSTOMER FILES, PROGRAMS OR DATA. The information or operating elements and the contents of files will not be
re-installed in any case in the event of loss. Sagem Wireless may decide, at its option, to repair the phone with new or
reconditioned parts, or replace the phone with a new or reconditioned phone. During its repair work Sagem Wireless may
make, where necessary, any technical modifications to the phone where these modifications do not adversely affect
functionality. Faulty parts to be replaced during a repair under warranty become the property of Sagem Wireless. The
application of the warranty is subject to the full payment of the sums due for the phone when the request for support is made.
4.
Breakdowns, damage or malfunctions due to the following are excluded from the limited warranty: (i) non-compliance with
the installation and use instructions, (ii) an external cause (such as shock, lightning, fire, vandalism, malice, water damage
of any type, contact with various liquids or any harmful agent, unsuitable electric current, extreme humidity or heat, improper
storage, etc.), (iii) modifications of the phone made without the written consent of Sagem Wireless, (iv) a servicing fault, as
described in the documentation supplied with the phone, (v) lack of supervision or care, (vi) poor environmental conditions of
the phone (including temperature and hygrometry, effects of variations in electric voltage, interference from the mains
network or earth), (vii) repair, including opening or trying to open the phone or servicing done by personnel not approved by
Sagem Wireless, (viii) inadequate packaging and/or poor packing of the phone that is sent back to Sagem Wireless, (ix) the
use of products or accessories not sold by Sagem Wireless as compatible with the phone, or (x) the opening or closing of a
SIM Lock done without the agreement of the original operator.
5.
In addition, the warranty does not cover: (i) normal wear and tear of the phone and accessories, (ii) change of parameters
of the cellular network made after the phone was sold, (iii) supply of new software versions, (iv) delivery of consumables and
installation or replacement of these consumables, (v) phone or software modified or added without the written consent of
Sagem Wireless, (vi) phones returned to Sagem Wireless without having complied with the return procedure specific to the
phone covered by this warranty, or (vii) communication problems linked with a poor environment, including problems
accessing and/or logging onto the Internet, breakdowns of the access network, the failure of the subscriber's or his
correspondent's line, transmission fault (such as poor geographic coverage by radio transmitters, interference, disturbance,
failure or poor quality of phone lines, etc.), a fault inherent to the local network (such as cabling, file server, user phone)
and/or transmission network fault (such as interference, disturbance, failure or poor quality of the network, etc.).
6.
In the event a customer submits a product for repair or replacement and such product is excluded from warranty coverage
or the warranty period has expired, Sagem Wireless will draw up an estimate to be given to the customer for acceptance
before any repair commences. The repair and freight costs (to and from the repair center) given in an estimate accepted by
the customer will be charged to the customer.
60
For customers in the United States
Advertisement
Table of Contents
