Call Processing; Holding Calls; Transferring Calls; Transfer With Camp-On - Samsung iDCS 500 User Manual

CALL PROCESSING

HOLDING CALLS

• When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or re-
ceive a second call.
• To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your
station.
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the station
that placed the call on hold—OR—dial 12 plus the line number if you
know what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with
another extension:
• Hookflash and receive transfer tone. Your call is placed on transfer
hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce, or the system has Transfer Cancel activated).
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TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways.
You can perform a screened transfer by informing the other extension who
is calling or you can perform a blind transfer without notification.
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear ringing—OR—wait for the party to answer
and advise the party of the call and then hang up. If the transfer is
refused, you will be reconnected to the outside line when the station
hangs up or you can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth be-
tween the parties by hookflashing.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and it is busy, you may
camp the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear a busy signal. The called party will be alert-
ed that a call is waiting.

TRANSFER CANCEL

If this feature has been activated on your system the Consultation Hold fea-
ture will not work. Instead, when you hookflash to return to the outside party
after initiating a transfer, the internal party will be dropped allowing you to
transfer the call to another destination. This is especially useful if the party
you originally tried to transfer to was busy or did not answer.

TRANSFER RECALL

All calls that you have transferred (screened, unscreened and camped-on)
will automatically recall to your station if they are not answered in a pre-pro-
grammed period of time.
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