Error Codes And Symbols - Bayer HealthCare Ascensia Contour CONTOUR Blood Glucose Meter and Ascensia CONTOURTM Test Strips User Manual

Error Codes and Symbols:

If you do not resolve the problem, contact Bayer
Customer Service at 1-800-348-8100.
WHAT YOU SEE
(will remain
on the display)
(will fl ash for 10
seconds then
the meter will
turn off)
E1
E2
E3
E4
E5 E12
E6 E13
E8 E14
E9
WHAT IT MEANS
Low batteries.
Dead batteries.
Temperature out
of range.
The test strip has
not fi lled enough
for an accurate test.
The meter is sensing
a used test strip.
Test strip not
inserted correctly.
Potential software
or hardware issue.
www.BayerDiabetes.com
WHAT YOU SHOULD DO
Replace the batteries as
soon as possible.
Replace the batteries.
Move to an area that is
within the operating range
for the meter: 41°F – 113°F.
Let the meter adjust to this
temperature for twenty
minutes before testing.
Remove the test strip
and retest using a new
test strip.
Remove the test strip and
retest using a new test
strip. Wait until you see the
fl ashing blood drop on the
display before adding the
blood sample.
Remove and reinsert the
test strip properly (see
page 9).
Remove the test strip
and retest using a new
test strip. If you continue
to have problems, contact
Bayer Customer Service.
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