Error Codes And Symbols - Bayer HealthCare CONTOUR XT User Manual

Error Codes and Symbols

If you do not resolve the problem, contact Bayer Diabetes
WHAT YOU SEE WHAT IT MEANS
Low batteries.
(will remain on
the display)
Dead batteries.
(will fl ash for
10 seconds and
then the meter will
turn off)
The meter is ready
to test.
Not enough blood
sample.
E1 Temperature out
of range.
E2 The test strip has
not fi lled enough
for an accurate test.
Insuffi cient blood
drop.
• The meter is sensing
E3
a used test strip.
• The wrong control
solution was used.
Test strip not
E4
inserted correctly.
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C ® XT meter C
ONTOUR
WHAT YOU SHOULD DO
Replace the batteries as soon as
possible.
Replace the batteries.
Proceed with the testing of your
blood.
Add more blood within 20 seconds.
Move to an area that is within the
operating range for the meter:
5°C – 45°C. Let the meter adjust
to this temperature for 20 minutes
before performing a test.
Remove the test strip and retest
using a new test strip. Wait until you
see the fl ashing blood drop
on the display before testing.
• Remove the test strip and retest
using a new test strip. Wait until
you see the fl ashing blood drop
on the display before testing.
• If control testing, make sure to use
C ® N control solution.
ONTOUR EXT
Remove and reinsert the test strip
properly (see page 7).
® N test strips
ONTOUR EXT
Support at 0845 600 6030 (UK) /1 890 920 111 (Ireland).
WHAT YOU SEE WHAT IT MEANS
E5 E9 Potential software or
hardware issue.
E6 E12
E8 E13
E7 Incorrect test strip.
E10 Invalid date or time.
E11 Abnormal result.
Test result is
HI
above 33.3 mmol/L.
Glucose levels above 13.9 mmol/L may indicate a
potentially serious medical condition.
Test result is
LO
below 0.6 mmol/L.
Glucose levels below 2.8 mmol/L may indicate a
potentially serious medical condition.
WHAT YOU SHOULD DO
Remove the test strip and retest
using a new test strip. If you
continue to have problems, contact
Bayer Diabetes Support at
0845 600 6030 (UK) /
1 890 920 111 (Ireland).
Remove the test strip and retest using
a new test strip. Make certain that you
are using a C ® N test strip
ONTOUR EXT
from Bayer.
This error occurs only in
Communication mode. See pages
18 – 19 to reset the date or time. If
you continue to see this error, please
contact Bayer Diabetes Support at
0845 600 6030 (UK) /
1 890 920 111 (Ireland).
Remove the test strip and retest using
a new test strip. Ensure you wash
and dry your hands well and carefully
follow instructions in this user guide.
Only Bayer's C N test strip
ONTOUR EXT
should be used.
• Wash and dry your hands well and
the test site. Repeat the test using a
new test strip.
• If your result still fl ashes "HI", contact
your healthcare professional as soon
as possible.
• Repeat the test using a new
test strip.
• If your result still fl ashes "LO",
follow medical advice immediately.
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