Error Codes And Symbols - Bayer HealthCare CONTOUR User Manual

Error Codes and Symbols:

If you do not resolve the problem, contact Bayer
WHAT YOU SEE WHAT IT MEANS
Low batteries.
(will remain on
the display)
Dead batteries.
(will flash
for 10 seconds and
then the meter
will turn off)
Temperature out
E1
of range.
E2 The test strip has
not filled enough
for an accurate
test. Insufficient
blood drop.
E3 The meter is sensing
a used test strip.
E4 Test strip not
inserted correctly.
E5 E9 Potential software or
E6 E12 hardware issue.
E8 E13
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Need Help? Bayer Diabetes Care Helpline: 1-800-268-7200
WHAT YOU SHOULD DO
Replace the batteries as soon as
possible.
Replace the batteries.
Move to an area that is within the
operating range for the meter:
5°C – 45°C. Let the meter adjust
to this temperature for 20 minutes
before performing a test.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
Remove and reinsert the test strip
properly (see page 9).
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes Care
Helpline, 1-800-268-7200.
Diabetes Care Helpline at 1-800-268-7200.
WHAT YOU SEE WHAT IT MEANS
E7 Incorrect sensor
type.
E10 Invalid date or time.
E11 Abnormal result.
Test result is above
HI
33.3 mmol/L.
CAUTION: Glucose levels above 13.9 mmol/L may
indicate a potentially serious medical condition.
Test result is
LO
below 0.6 mmol/L.
CAUTION: Glucose levels below 2.8 mmol/L may
indicate a potentially serious medical condition.
www.bayerdiabetes.ca
WHAT YOU SHOULD DO
Remove the test strip and retest
using a new test strip. Make
certain that you are using a
C ® test strip from Bayer.
ONTOUR
This error occurs only in
Communication mode. See page
21 to reset the date or time.
If you continue to see this error,
please contact Bayer Diabetes
Care Helpline, 1-800-268-7200.
Remove the test strip and retest
using a new test strip. Be sure
you wash and thoroughly dry
your hands and carefully follow
instructions in this user guide.
• Wash and thoroughly dry your
hands and the test site. Repeat
the test using a new test strip.
• If your result still flashes "HI",
contact your physician or health-
care professional immediately.
• Repeat the test using a new test
strip.
• If your result still flashes "LO",
contact your physician or health-
care professional immediately.
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