Before You Call Service - Samsung ML-5200A User Manual

04-Troubleshooting 3/2/00 9:15 AM Page 13

Before you call service

If you are unable to solve printer problems, you may want to call for
service. Before you call, however, check the followings:
• Is the power cord plugged into the printer?
• Is the power cord plugged directly into a wall outlet?
• Is your printer connected properly to your computer?
• Are all other devices attached to your printer plugged in and turned
on?
• Is the wall outlet live?
• Has a power outage occurred in your area?
• Is a toner cartridge installed in the printer?
• Is the cover closed completely?
Once you have checked all of the above, turn your printer off and back on
again. If your printer is still not operating properly, call your point of
purchase for service.
If the READY light is on, print out the a test page by pressing the control
panel button. See 'Printing a test page' on page 1.11.
The test page lists specification of your printer, the user default settings
and so on. The service representative will probably ask for this
information.
4.11