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04-Troubleshooting
3/2/00 9:15 AM
Paper problems
Problem
Paper sticks
together/multiple sheets of
paper feed.
Paper fails to feed.
Paper skews or buckles.
Envelopes skew.
Envelopes fail to feed
correctly.
Page 11
Cause and solution
• Remove paper from the paper feeder and flex or fan the
paper.
• Make sure that there is not too much paper in the paper
tray. Depending on the thickness of your paper, the
automatic feeder holds up to 150 sheets.
• Different types of paper may be stacked in the automatic
feeder. Load just one type of paper.
• Remove paper from the paper feeder and flex or fan the
paper.
• Make sure that you selected the correct paper source in
your application.
• Make sure that you are using the correct type of paper. See
"Selecting paper type and feed source" on page 2.3.
• Remove any obstructions inside the printer.
• Make sure that there is not too much paper in the
automatic feeder. Depending on paper thickness, the
automatic feeder can hold up to 150 sheets of paper.
• Make sure that the paper guides do not cause the paper to
bow in the paper feeder.
• Make sure that you are using the correct type of paper. See
"Selecting paper type and feed source" on page 2.3.
• Make sure that the paper guides do not cause envelopes to
bow in the paper feeder.
• Make sure that the envelopes are loaded properly and
there are no more than 10 envelopes in the automatic
paper feeder.
• Use manual tray for envelopes.
• Try a different kind. For best results, use the envelopes
designed for laser printers.
• Envelopes may not match machine specification.
• Make sure the edge of media is not wrinkled.
4.9
Troubleshooting
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