Before You Call For Service - Samsung 6050 User Manual

Before You Call For Service

If you're unable to solve your printer problems, you may want to call for service. Before you
call, however, check these things:
• Is the power cord plugged into the printer?
• Is the power cord plugged directly into a wall outlet?
• Is your printer connected properly to your computer?
• Are all other devices attached to your PC plugged in and turned on?
• Is the wall outlet turned off by any switches?
• Is a print cartridge installed in the printer?
• Is the cover closed completely?
Once you've checked all these things, turn your printer off and back on again. If your
printer is still not operating properly, call for service. Contact your point of purchase.
If the READY light is on, print out a test page by pressing and holding the operator panel
button for about 4 seconds until all indicators blink, then let go of the button. Test page lists
your printer model, any option you have installed, and your user default settings. The
service representative will probably ask for this information.
5-14 Troubleshooting and Maintenance