Troubleshooting Checklist; Understanding The Status Led - Samsung ML-3051N User Manual

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding troubleshooting
suggestions.
Condition
• If the Status LED is off, check the power
Make sure that the
cord connection. Check the power switch.
Status LED on the
control panel lights Check the power source by plugging the
green and Ready is power cord into another outlet.
shown on the
• If the Status LED lights red, check the
display.
display message. See page 9.7.
• If a demo page does not print, check the
Print a demo page
paper supply in the tray.
to verify that the
• If the paper jams in the printer, see
printer is feeding
page 9.1.
paper correctly. See
• If an error message appears on the
page 2.6.
display, see page 9.7.
Check the demo
If there is a print quality problem, see
page to see if it
page 9.11.
printed correctly.
• If the page does not print, check the cable
Print a short
connection between the printer and the
document from a
computer.
software application
• Check the print queue or print spooler to
to verify that the
computer and see if the printer has been paused.
printer are • Check the software application to ensure
connected and are
that you are using the proper printer driver
communicating
and communication port. If the page is
correctly.
interrupted during printing, see page 9.9.
• "Understanding display messages" on
page 9.7.
• "Solving general printing problems" on
If completing the
page 9.9.
checklist does not
• "Common Windows problems" on
resolve the printer
problem, check the page 9.13.
following • "Common Macintosh problems" on
troubleshooting
page 9.14.
sections.
• "Common PostScript problems" on
page 9.13.
• "Common Linux problems" on page 9.14.
Suggested solutions

Understanding the Status LED

Status
Off
On
Green
Blinking
On
Red
Blinking
9.6
<Troubleshooting>
Description
• The printer is off-line and cannot print.
• The printer is in power save mode. When
data is received, it switches to on-line
automatically.
The printer is on-line and can receive data
from the computer.
• When the backlight blinks slowly, the printer
is receiving data from the computer.
• When the backlight blinks quickly, the printer
is receiving and printing data.
• A paper jam has occurred. To solve the
problem, see page 9.1.
• The front cover is open. Close the front
cover.
• There is no paper in the tray. Load paper in
the tray.
• The toner cartridge installed is not a genuine
cartridge, and you selected Stop at the
NonGenuine Toner prompt. See page 9.7.
• The lifespan of the toner cartridge is
reached, and you selected Stop at the
Toner Exhausted prompt. See page 9.7.
• The printer has stopped printing due to a
major error.
• A minor error is occurring and the printer is
waiting for the error to be cleared. When the
problem is cleared, the printer resumes
printing.
• The toner cartridge is totally exhausted.
Remove the old toner cartridge and install a
new one. See page 8.3.
• The toner cartridge installed is not a genuine
cartridge, and you selected Continue at the
NonGenuine Toner prompt. See page 9.7.
• The lifespan of the toner cartridge is
reached, and you selected Continue at the
Toner Exhausted prompt. See page 9.7.
• The toner cartridge is low. Order a new toner
cartridge. You can temporarily improve print
quality by redistributing the toner. See
page 8.3.