Samsung Scan Manager Problems - Samsung CLX-3170 User Manual

CONDITION
Smears, lines, • If defects are on the original, press
marks, or spots Darkness to lighten the background of your
appears on copies. copies.
• If no defects are on the original, clean the
scan unit. (See "Cleaning the scan unit" on
page 64.)
Copy image is • Ensure that the original is face down on the
skewed. scanner glass or face up in the ADF.
• Check that the copy paper is loaded
correctly.
Blank copies print Ensure that the original is face down on the
scanner glass or face up in the ADF.
out.
Image rubs off the • Replace the paper in the tray with paper
copy easily. from a new package.
• In high humidity areas, do not leave paper
in the machine for extended periods of
time.
Frequent copy paper • Fan the stack of paper, then turn it over in
jams occur. the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper
weight. 75 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge • Your originals may contain pictures, solids,
produces fewer or heavy lines. For example, your originals
copies than expected may be forms, newsletters, books, or other
before running out of documents that use more toner.
toner. • The machine may be turned on and off
frequently.
• The scanner lid may be left open while
copies are being made.
SUGGESTED SOLUTIONS
2 (20 lb bond) paper is
Scanning problems
CONDITION
The scanner does • Make sure that you place the original to be
not work. scanned face down on the scanner glass, or
face up in the ADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the USB cable is connected
properly.
• Make sure that the USB cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Configuration or the application
you want to use to make certain that the
scanner job is being sent to the correct port.
The unit scans very • Check if the machine is printing received
slowly. data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on • There may be a copying or printing job in
your computer progress. When that job is complete, try your
screen: job again.
• "Device can't be • The Selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want." • The printer cable may be improperly
• "Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program." operating environment is not set up properly.
• "Port is Disabled. • Ensure that the machine is properly
• "Scanner is busy connected and the power is on, Then restart
receiving or your computer.
printing data. • The USB cable may be improperly
When the current connected or the power may be off.
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."

Samsung Scan Manager problems

CONDITION
I cannot use the Check your operating system. Supporting
operating systems are Windows 2000/XP/
Samsung Scan
Vista.
Manager.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Troubleshooting_ 81