Scanning Problems; Samsung Scan Manager Problems; Fax Problems - Samsung CLX-6200FX User Manual

Scanning problems

CONDITION
The scanner does • Make sure that you place the original to be
not work. scanned face down on the scanner glass, or
face up in the DADF (or ADF).
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the USB cable is connected
properly.
• Make sure that the USB cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Configuration or the application
you want to use to make certain that the
scanner job is being sent to the correct port.
The unit scans very • Check if the machine is printing received
slowly. data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on • There may be a copying or printing job in
your computer progress. When that job is complete, try your
screen: job again.
• "Device can't be • The Selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want." • The printer cable may be improperly
• "Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program." operating environment is not set up properly.
• "Port is Disabled. • Ensure that the machine is properly
• "Scanner is busy connected and the power is on, Then restart
receiving or your computer.
printing data. • The USB cable may be improperly
When the current connected or the power may be off.
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."
SUGGESTED SOLUTIONS

Samsung Scan Manager problems

CONDITION
I cannot use the Check your operating system. Supporting
operating systems are Windows 2000/XP/
Samsung Scan
Vista.
Manager.

Fax problems

(CLX-6200FX, CLX-6210FX, CLX-6240FX only)
CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no • Ensure that there is power to the electrical
display and the outlet.
buttons are not
working.
No dial tone sounds. • Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
memory correctly. Print a Phone Book list,
in memory do not
referring to page 58.
dial correctly.
The original does not • Make sure that the paper is not wrinkled and
feed into the you are putting it in correctly. Check that the
machine. original is the right size, not too thick or thin
• Make sure that the DADF (or ADF) is firmly
closed.
• The ADF rubber pad may need to be
replaced. See page 69.
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically. • Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. DADF (or ADF) or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has • The fax machine sending you the fax may
blank spaces or is of be faulty.
poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 66.
Some of the words The fax machine sending you the fax had a
temporary document jam.
on an incoming fax
are stretched.
There are lines on Check your scan unit for marks and clean it.
See page 65.
the originals you
send.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Troubleshooting_ 87