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Why can't I see a new message in the
messages list even though I received
notification?
If email messages are sent to your phone from
specific mailbox folders and, in the general
messages options, you set the Hide Filed
Messages option to Yes, a new message sent to
your phone is filed automatically, and it might not
appear in the messages list. To view all of your
messages, set the Hide Filed Messages field to No.
Why is there a different icon beside
some items in the messages list?
Different icons are used in the messages list to
indicate various items, such as message status,
saved web pages, and email messages with
attachments.
How do I show more of a subject line
for my email and PIN messages?
If you want to show more of the subject line for
your messages, you can hide the time that the
message was received and the name of the sender
or recipient of the message. In the messages
options, click General Options. Set the Display
Time and Display Name fields to No.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options.
Set the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
Yes. In the messages options, click General
Options. Set the Confirm Delete option to No.
Why were some of my messages
deleted from the phone?
If your phone memory is full, your phone deletes
the oldest messages from the messages list to
accommodate new ones. It will not delete saved
messages.
If you have enabled wireless email reconciliation,
messages that you delete in your mailbox are also
deleted on your phone. Messages that you delete
on your phone are also deleted in your mailbox.
If you deleted multiple messages using Delete
Prior, the messages are only deleted from your
phone.
How do I change how long messages
remain in the messages list?
To change the number of days your phone will
keep messages on the messages list, in the
message options, click General Options. Set the
Keep Messages field.
Messages sent to your phone that are older than
the number of days that you specify in the Keep
Messages field are removed from your phone. The
messages can be restored, however, if you set the
Keep Messages field to a longer period of time.
When you increase the amount of time in this
field, any messages sent to your phone during that
period of time appear in the messages list.
How do I make changes to the
folders on my phone?
You cannot add, edit, or delete folders from your
phone. To add, edit, or delete the folder, change it
in your mailbox and reconcile your email with your
phone.
If your phone is enabled for wireless email
reconciliation, changes that you make to the
folders in your mailbox are synchronized with your
phone over the wireless network.
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