Before contacting a service centre
Situation
Suggested remedies
The codec installed in your computer may
not be compatible with the video files you
want to play. Use QuickTime
install Codec Pack Full.
•
Using QuickTime
1. Install QuickTime
2. Play videos using QuickTime
•
Using Codec Pack Full
Your computer cannot
1. Install the latest version of Codec
play videos
2. Play videos using the media player
®
Player or
®
Player 7.4
®
Player 7.4 which
supports MP4 (H.264 (MPEG.AVC)).
®
Player.
Pack Full.
(Media Player Classic or Windows
Media Player 11 recommended).
•
Install QuickTime® Player 7.4 or K-Lite
Codec Pack Full on Windows XP SP2
or later.
•
Depending on your computer
environment, the video playback may be
intermittent.
78
Appendix