Samsung NV100HD User Manual page 78

Before contacting a service centre
Situation Suggested remedies
Set the date and time in the display settings
The date and time are
incorrect menu.
The touch screen or Remove the battery and insert it again.
buttons do not work
The memory card has not been reset.
The memory card has
an error Format the card. (p. 70)
If you change the name of a file, your
camera may not play the file (the name of
Cannot play back files the file should meet the DCF standard). If
you encounter this situation, play back files
on your computer.
• Make sure the focus option you set is
suitable for close-up shots. (p. 36)
• Make sure that the subject is within
The photo is blurry
range of the flash. (p. 79)
• Make sure the camera lens is clean. If
not, clean the lens. (p. 73)
An incorrect white balance can create
The colours in the photo
unrealistic colour. Select the proper white
do not match the actual
balance option to suit the light source.
scene
(p. 42)
Situation
The photo is too bright
The TV does not display
your photos
Your computer does not
recognise your camera
Your computer
disconnects the camera
while transferring files
77
Appendix
Suggested remedies
• Your photo is overexposed. Adjust the
exposure value. (p. 40)
• Turn the flash off. (p. 33)
• Make sure the camera is correctly
connected to the external monitor with
the A/V cable.
• Make sure your memory card contains
photos.
• Make sure the USB cable is connected
correctly.
• Make sure your camera is switched on.
• Make sure you are using a supported
operating system.
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.