Print Quality Problems
Problem
Light print or fade
Splashed dots
White streaks or missing
dots
Possible Cause and Remedy
• The print cartridge may be running out of ink. Install a
new ink cartridge.
• The paper may not meet paper specifications (for example,
the paper is too moist or too rough). See "Selecting Paper
Media" on page 5.1.
• If the whole page is light, the print resolution setting is too
light. Adjust the print resolution within the printer
properties. See page 5.10.
• A combination of faded and smeared defects may indicate
that the print cartridges need to be cleaned. See "Cleaning
the Print Cartridges" on page 6.3.
• The paper may not meet paper specifications (for example,
the paper is too moist or too rough). "Selecting Paper
Media" on page 5.1.
• The print nozzles may be clogged with ink. See "Cleaning
Print Cartridges" on page 6.3.
• The moisture content of the paper is uneven or the paper
has moist spots on its surface. Try a different kind or brand
of paper.
• Print cartridges may be installed incorrectly. Make sure the
print cartridges are installed correctly.
• A print cartridge may be empty. Check the contacts of the
print cartridge. If there is not any ink in the cartridge,
replace it with a new one.
• The print media being used may not be acceptable. Use only
print media specified in "Selecting Paper Media" on page 5.1.
• The print head may be aligned incorrectly. Print the
alignment pattern to align the print cartridge. See page 6.7.
7.15
Troubleshooting