Network Scan Problems - Samsung SCX-4720FN User Manual

Condition
The machine does not
send.
The incoming fax has
blank spaces or is of poor-
quality.
Some of the words on an
incoming fax are
stretched.
There are lines on the
documents you send.
The machine dials a
number, but a connection
with the other fax
machine fails.
Documents are not stored
in memory.
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top.

Network Scan Problems

Condition
I can't find a scanned
image file.
I can't find the scanned
image file after scanning.
Suggested solutions
• Make sure that the document is loaded in the ADF or
on the document glass.
• "TX" should show up on the display.
• Check the fax machine you are sending to, to see if it
can receive your fax.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner
cartridge, referring to page 8.8.
The fax machine sending you the fax had a temporary
document jam.
Check your scanning glass for marks and clean it. See
page 8.5.
The other fax machine may be turned off, out of paper,
or cannot answer incoming calls. Speak with the other
machine operator and ask her/him to sort out the
problem.
There may not be enough memory to store the
document. If the display shows a "Memory Full"
message, delete from memory any documents you no
longer need and then try again to store the document.
You may have chosen the wrong paper settings in the
user option setting. For details about paper settings, see
page 2.20.
Suggested solutions
You can check the scanned file's destination in the
Advanced Page in the Network Scan program's Properties
screen.
Check if the scanned file's application is on your
computer.
Check 'Open immediately with the default application' in
the Advanced Page in the Network Scan program's
Properties screen to open the scanned image
immediately after scanning.
T 9.27
ROUBLESHOOTING
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