Polycom VVX 401 Quick Start Manual page 2

THE PHONE
Handset
Display Screen
Speaker
Transfer Key Hold Key Dial Pad
Message Key Volume Key
THE BASICS
SOFT KEYS
The soft keys located underneath the phone screen
perform the functions that appear directly above them
on the display. Their functions are context sensitive,
which means the function of the soft keys change
depending upon your current activity. For example, if
you are conferencing, the soft keys display functions
related to the conference function.
LINE KEYS
With the VVX 401, you have the ability to access up to
12 lines. The line keys, located to the left and right of
the phone screen, indicate the status of your lines and
associated activity. The backlighting informs you when
a line is idle, ringing, in use, on hold or disconnected
altogether.
NAVIGATION KEYS
The Navigation keys allow you to scroll through the
options and lists on the display keys by pressing left,
right, up or down. To select an item, press the Select
button (the button in the center of the navigation keys).
ANSWER A CALL
To answer a call, simply pick up the handset or press the
Answer soft key,
Message Indicator
PLACE A CALL
Line Keys
To place a call, simply pick up the handset or press the
New Call soft key,
Soft Keys
SET UP VOICEMAIL
Home Key
• Initiate a call.
Navigation Keys
• Press . (You may also dial *98 or your extension.)
Select Button
• At prompt, enter in a unique pass code, then press #.
Headset Key
• Re-enter your pass code, then press #.
Speakerphone
Key
• Follow instructions to record your name.
• Follow prompts to:
Mute Key
• Access voicemail box
• Access greetings menu
Microphone
• Change call forwarding options
• Make a call
• Change pass code
• Exit voice portal
RETRIEVE VOICEMAIL MESSAGES
A red "message waiting" indicator light notifies you
when you have a new voicemail message.
• To check your voicemail, initiate a call and press
(You may also dial *98 or your extension.)
• Enter your voicemail pass code, then press #.
(If you forgot your pass code, please contact your
system administrator.)
• Follow the audio prompts.
HOLD AND RESUME A CALL
• To hold, press
• To resume, press
ACCESS CALL LISTS
Call History can be accessed using the Navigation keys.
• To see recently received calls, press the left arrow key.
• To see recently placed calls, press the right arrow key.
• To see missed calls, press the down arrow key.
• To dial a number, scroll to the desired number, then
press the
DO NOT DISTURB
• To enable Do Not Disturb, press the
• To disable, press the
INTERCOM
• Dial the extension.
OTHER FEATURES
or .
or . Then dial the number.
or the Hold soft key.
or the Resume soft key.
Dial soft key or the Select button.
DND soft key.
DND soft key again.
MAKE A THREE-WAY CALL
After the first call is connected:
• Press the More soft key, then the
The active call will be placed on hold.
• Dial the new party.
• When call connects, press the
to join the calls.
TRANSFER A CALL
• After the first call is connected:
• Press . (The active call will be placed on hold.)
• To transfer the call unannounced, press the
Blind soft key.
• Dial the number or extension.
• When the party answers, announce the transfer. Then
press the Transfer soft key or
a Blind transfer, the call will transfer automatically.
• To transfer the call directly to another user's voicemail:
• Press .
• Press the Blind soft key followed by #.
• Dial the extension, followed by #.
• A confirmation will announce the transfer is complete.
CALL FORWARDING
• Press .
.
• Press the right arrow on the Navigation key until the
Forward icon is selected. Press Select button.
• Use up and down arrows on the Navigation keys to
select your option:
1. Call Forwarding Always
2. Call Forwarding No Answer
3. Call Forwarding Busy
• Enter destination number and press
• To disable, follow same steps and press
soft key.
SHORTCUTS
• Pick up handset and dial:
*72 = Call Forwarding Always
*90 = Call Forwarding Busy
*92 = Call Forwarding No Answer
• Enter destination number, then press #.
• To deactivate, dial:
*73 = Call Forwarding Always
*91 = Call Forwarding Busy
*93 = Call Forwarding No Answer
PAGE
• Press Page, and talk.
Confrnc soft key.
Confrnc soft key again
again to complete. If
Enable soft key.
Disable