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Customer
Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 263
Offices . . . . . . . . . . . . . . . . . . . . . . 265
Telephone (TTY) Users . . . . . 266
Online Owner Center . . . . . . . . . 266
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 267
Program . . . . . . . . . . . . . . . . . . . . 267
Scheduling Service
Appointments . . . . . . . . . . . . . . . 269
Program . . . . . . . . . . . . . . . . . . . . 269
Collision Damage Repair . . . . . 270
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 272
Statement . . . . . . . . . . . . . . . . . . . 273
the United States
Government . . . . . . . . . . . . . . . . . 274
the Canadian
Government . . . . . . . . . . . . . . . . . 274
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 275
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 275
Event Data Recorders . . . . . . . . 275
Infotainment System . . . . . . . . . . 276
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
263
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