HP Z4 G4 Maintenance And Service Manual
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HP Z4 G4 Maintenance And Service Manual

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Maintenance and Service Guide
HP Z4 G4 Workstation

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Summary of Contents for HP Z4 G4

  • Page 1 Maintenance and Service Guide HP Z4 G4 Workstation...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Core, and Xeon are trademarks of Intel Agreement (EULA).

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front ..................................2 Rear ..................................4 Left ..................................6 Serial number location ............................6 2 Illustrated parts catalog ..........................7 Computer major components ..........................7 3 Routine care, SATA drive guidelines, and disassembly preparation ..............9 Electrostatic discharge information ........................
  • Page 6 Memory fan assembly ............................20 Front fan/PCIe and card guide assembly ......................21 Rear fan ................................22 CPU cooler ................................23 Processor ................................24 System board ............................... 25 Power supply ............................... 26 5 Computer Setup (F10) Utility ........................27 Computer Setup (F10) Utilities ..........................27 Using Computer Setup (F10) Utilities ....................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................77 Starting HP PC Hardware Diagnostics UEFI ..................78 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........78 Downloading the latest HP PC Hardware Diagnostics UEFI version ......78 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 Appendix B Statement of memory volatility ..................... 89 Current BIOS steps ............................... 89 Nonvolatile memory usage ..........................91 Questions and answers ............................93 Using HP Sure Start .............................. 94 Appendix C Specifications ..........................95 Computer specifications ............................95 SATA hard drives ..............................97 Appendix D Linux technical notes ........................

  • Page 9: Product Features

    Features may vary depending on the model. HP Z4 G4 Workstations offer two primary models – models with Intel® Xeon® W processors and models with Intel® Core™ X-series processors. Each processor series requires a different system board. The system boards are not interchangeable.

  • Page 10: Front

    Component Power button and light* Drive light Audio-out (headphone)/Audio-in (microphone) combo jack USB SuperSpeed port with HP Sleep and Charge USB SuperSpeed port USB Type-C SuperSpeed Plus ports (2) Memory card reader (select products only) * The power light status is as follows: ●...
  • Page 11 Icon Component Power button and light* Drive light Audio-out (headphone)/Audio-in (microphone) combo jack USB SuperSpeed port with HP Sleep and Charge USB SuperSpeed ports (3) Memory card reader (select products only) * The power light status is as follows: ●...

  • Page 12: Rear

    Blinking red: The computer is in a fault state. For additional information, see the computer Maintenance and Service Guide at ● http://www.hp.com/support. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 13 Blinking red: The computer is in a fault state. For additional information, see the computer Maintenance and Service Guide at ● http://www.hp.com/support. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 14: Left

    Left Item Component Side access panel handle Side access panel lock (select products only) Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. Chapter 1 Product features...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Item Component CPU cooler Processor Memory modules Access panel Graphics card Chassis System board Front fan/PCIe and card guide assembly (10) Power supply (11) Optical drive (12) 3.5-inch hard drive (13) Drive cage Computer major components...
  • Page 16 (14) Front IO/User Interface (FIOUI) module (15) 2.5-inch solid-state drive (16) M.2 solid-state drive (17) Front bezel System configuration specifications and differences can be found in the HP Z4 G4 Workstation Quickspecs, located at http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c05527757. Chapter 2 Illustrated parts catalog...

  • Page 17: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 18: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers ●...

  • Page 19: Recommended Materials And Equipment

    Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ●...

  • Page 20: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 21: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 22: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation...

  • Page 23: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active...

  • Page 24: Front Bezel

    Front bezel Prepare the computer for disassembly (see Preparation for disassembly on page 15). Position the computer on its right side with the bottom toward you. Release the two tabs (1) on the bottom of the front bezel from the computer. Swing the bottom edge of the front bezel (2) away from the computer.

  • Page 25: Access Panel

    Access panel Prepare the computer for disassembly (see Preparation for disassembly on page 15). Position the computer with the left side toward you. Swing the access panel release latch (1) up. Use the access panel release latch to swing the top edge of the access panel (2) away from the computer.

  • Page 26: Front Io/User Interface (Fioui) Module

    Front IO/User Interface (FIOUI) module Follow these steps to remove the FIOUI module: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Disconnect the I/O front audio cable (1) from the system board. Disconnect the FIOUI module FUI cable (2) from the FIOUI module.

  • Page 27: Storage Device

    Storage device Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Disconnect the storage device power cable (1) and SATA cable (2) from the storage device. Squeeze and hold the drive cage release tabs (3). Remove the drive cage (4) from the computer.

  • Page 28: Memory Fan Assembly

    Memory fan assembly Follow these steps to remove the memory fan assembly: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Release the memory fan assembly by pressing down on the release tabs (1). Remove the memory fan assembly (2).

  • Page 29: Front Fan/Pcie And Card Guide Assembly

    Front fan/PCIe and card guide assembly Follow these steps to remove the front fan/PCIe and card guide assembly: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Disconnect the graphics power cables from the placeholder sockets (1) on the front fan/PCIe and card guide assembly (if present).

  • Page 30: Rear Fan

    Rear fan Follow these steps to remove the rear fan: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Remove the four Phillips screws (1) that secure the rear fan to the computer. Lift the rear fan (2) as far as the rear fan cable allows.

  • Page 31: Cpu Cooler

    CPU cooler NOTE: The CPU cooler spare part kit includes replacement thermal material. Follow these steps to remove the CPU cooler: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17).

  • Page 32: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Follow these steps to remove the processor: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Remove the CPU cooler (see CPU cooler on page 23).

  • Page 33: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Follow these steps to remove the system board: Prepare the computer for disassembly (see Preparation for disassembly on page 15), and then remove the following components: Access panel (see Access panel on page Memory fan assembly (see Memory fan assembly on page...

  • Page 34: Power Supply

    Power supply Follow these steps to remove the power supply: Prepare the computer for disassembly (see Preparation for disassembly on page 15). Remove the access panel (see Access panel on page 17). Remove the memory fan assembly (see Memory fan assembly on page 20).

  • Page 35: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...

  • Page 36: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light comes on to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 37: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 38 ● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 39: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 40 Table 5-2 Computer Setup—Security (continued) Option Description Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Create BIOS Power-On Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a Password power cycle or reboot.

  • Page 41: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Option Description Cover Removal Sensor (Disabled/Notify user/Administrator password) Smart Cover (continued) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 42 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
  • Page 43 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Virtualization Technology (VTx) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. System Options Virtualization Technology for Directed I/O (VTd) (continued) Controls virtualization DMA remapping features of the chipset.
  • Page 44 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Mini OROM Display Policy This policy controls whether optional ROM text appears in a small window on the splash screen until a key is pressed. Power Management Runtime Power Management (enable/disable) Options Power Management Allows certain operating systems to reduce processor voltage and frequency when the current software...

  • Page 45: Recovering The Configuration Settings

    Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading USB Redirection Support (enable/disable). Default is enabled. USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system. SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI. SOL terminal emulation mode is only activated during remote AMT redirection operations.

  • Page 46: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 47: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 48: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources installed and a single monitor, the monitor must be plugged ●...
  • Page 49 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 50 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory.
  • Page 51 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution the appropriate voltage. Proper voltage setting depends on your region. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.

  • Page 52: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power supply Verify the power supply functionality. fault. Disconnect the power cord from the computer.

  • Page 53: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. Type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab.
  • Page 54 Nonsystem disk/NTLDR missing message. Cause Solution Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Advanced > Boot Options list. Bootable hard drive is not attached as first in a multi-hard drive If attempting to boot from a hard drive, ensure it is attached to configuration.

  • Page 55: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 56: Solving Display Problems

    After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if Wait a few seconds so that the operating system can recognize the reader was just installed into the computer and you are the reader and the available ports, and then recognize the media turning the PC on for the first time.
  • Page 57 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. System appears to power on and fans spin, however there is a blank screen and the power LED flashes red three times and then white four times, accompanied by beeps.
  • Page 58 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Download the latest graphics drivers from hp.com. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change resolution.
  • Page 59 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics cable is not seated properly or has gone bad. Check the graphics cable connections to the monitor and the graphics card.

  • Page 60: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
  • Page 61 Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 62: Solving Printer Problems

    Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.

  • Page 63: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

  • Page 64: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

  • Page 65: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 66 Table 6-2 Solving network problems (continued) Network driver does not detect network controller. Cause Solution Type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
  • Page 67 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.

  • Page 68: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 69: Solving Usb Flash Drive Problems

    Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are Delete any TSRs that you do not need. installed. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer.

  • Page 70: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

  • Page 71: Solving Internet Access Problems

    Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.

  • Page 72: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 73: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.

  • Page 74: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 75 Control panel message Description Recommended action If the error persists, replace the system board. 00C-PMM Deallocation Error during MEBx Memory error during POST execution of Reboot the computer. Cleanup the Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat option ROM.
  • Page 76 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives...
  • Page 77 Control panel message Description Recommended action Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Password security and resetting CMOS on page 73.) Reconfigure card resources and/or run...
  • Page 78 Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or may have Reseat CPU fan.

  • Page 79: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● System board power Processor failure ● ● BIOS corruption Memory failure ●...
  • Page 80 Category Major/minor code Description The embedded controller policy requires the user to enter a key sequence. The embedded controller is checking or recovering the boot block. Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 81: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 82: Changing A Setup Or Power-On Password

    Changing a Setup or Power-on password To change the power-on or setup password, complete the following steps: Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3. To change the Setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu”...
  • Page 83 Turn off the computer and any external devices, and disconnect the power cord from the AC outlet. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the AC outlet, and allow the internal system components to cool before touching.

  • Page 84: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 88 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 89: 10 Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 90: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 91: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 92: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 94: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 95 CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. Remove the access panel.
  • Page 96 NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup. Lock any security devices that were disengaged when the access panel was removed.

  • Page 97: Appendix B Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 98 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press esc. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 100 Does this Does this memory memory store retain data What is the Nonvolatile customer when power purpose of this How is data input into this How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? follow the on-screen instructions.

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: Appendix C Specifications

    Specifications Computer specifications Computer dimensions Width 16.9 cm 6.7 in Depth 44.5 cm 17.5 in Height 38.6 cm 15.2 in Weight 17.5 kg maximum, 10.2 kg minimum, 11.3 kg 38.2 lbs maximum, 22.4 lbs minimum, 24.9 lbs typical (exact weights depend on configuration) typical (exact weights depend on configuration) Temperature Operating...
  • Page 104 Power supply Power Supply 465 W 750 W 1000 W Operating Voltage 90-269 VAC 90-269 VAC 90-269 VAC Range Rated Voltage Range 100-240 VAC 118 VAC 100-240 VAC 118 VAC 100-127 VAC 118 VAC 200-240 VAC Rated Line Frequency 50-60 HZ 400 Hz 50-60 HZ 400 Hz...

  • Page 105: Sata Hard Drives

    SATA hard drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 106: Appendix D Linux Technical Notes

    System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/...

  • Page 107: Audio

    The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.13 and later. After the driver is installed, the optional NVIDIA and AMD graphics cards that are supported in HP workstations also provide audio functionality over HDMI. The signal can be passed through the DisplayPort connector to a monitor with audio capabilities.

  • Page 108: Nvidia Graphics Workstations

    HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.

  • Page 109: Amd Graphics Workstations

    (compilers and linkers) needed to build the amdgpu-pro version of the kernel driver. HP may at some time post a particular tested version of the amdgpu-pro driver on support pages at hp.com. The amdgpu-pro driver lacks a settings application similar to the Catalyst Control Center that was associated with the fglrx driver.

  • Page 110: Index

    (audio-out) jack 4, 5 identifying 4, 5 connector, power 4, 5 helpful hints 39 audio-out (headphone) jack, CPU cooler HP PC Hardware Diagnostics UEFI identifying 4, 5 removal and replacement 23 downloading 78 audio-out (headphone)/audio-in Customer Support 38 starting 78...
  • Page 111 73 Remote HP PC Hardware Diagnostics lights printer problems 54 UEFI settings hard drive 2, 3 problems customizing 79 audio 52 using 79 Computer Setup 40 removal and replacement media card reader F10 Setup 40 access panel 17...
  • Page 112 89 system recovery 83 system restore point, creating 81 temperature control 11 tools, servicing 13 USB SuperSpeed port with HP Sleep and Charge, identifying 2, 3 USB SuperSpeed port, identifying 2, 3, 4, 5 USB Type-C SuperSpeed Plus port,...

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