Troubleshooting; Factory Reset; Set Appropriate Latency Settings; Dedicate A Device For Master Clock - Shure MXW1 User Manual

Networking

Factory Reset

If a device isn't appearing on the network, perform a hard reset to return the device to default settings. Factory default settings are designed for automatic com-
patibility with other Shure networked devices.
Use following instructions to reset each device:
Access Point Transceiver
Press and hold the reset button for 10 seconds. The network audio status LED will briefly turn off to indicate the unit is rebooting.
Note: Factory resets delete system configurations made in the GUI, including device association and microphone linking.
Audio Network Interface
Press and hold the reset button for 5 seconds. The front panel LEDS will flash to indicate the unit is rebooting.
Networked Charging Station
Press and hold the link button while powering up the charger. Continue to hold the link button for 10 seconds. The LEDs will flash to indicate the unit is
rebooting.

Set Appropriate Latency Settings

Latency settings determine the amount of time that a device can spend processing data packets. When a receiver is overloaded with traffic, audible clicks and
pops may occur. Increasing the latency setting will improve performance for large networks.
Number of Recommended
Switch Hops* Latency Setting
* Each device is represents one switch hop.

Dedicate a Device for Master Clock

Dante uses the IEEE 1588 Precision Time Protocol (PTP) to automatically determine a single access point to act as the master clock for the network. This is
typically the first APT that connects to the network (if several connect simultaneously, the master defaults to the APT with the lowest MAC address). The remain-
ing Dante audio components slave to the master
When a master device shuts down or goes offline, the system will automatically begin selecting another master. During this selection time (up to xx seconds),
the entire system will NOT pass audio.
If the network or building management requires that devices are periodically shut down, you can manually select an access point as the Preferred Master device
from Dante Controller software. This allows the installer to set up the system to ensure that the master access point never shuts down during events.
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Troubleshooting