When An Error Message Appears On The Client Computer - Ricoh DDST A, DDST B Operating Instructions Manual

When an Error Message Appears on the Client Computer

This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.
Note
❒ If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For details about how to turn off the main power switch, see
General Settings Guide.
Message
[ADF cover has been lifted.]
[Clear Misfeed(s) in ADF.]
[Insufficient memory. Please close all other applica-
tions, then restart scanning.]
[Insufficient memory. Resolution is too high. Please re-
duce resolution or expand scanner.]
[Invalid command. Scanning has been aborted.]
[No original on platen glass or ADF.]
[No response from the scanner.]
[Scanner is in use by other user. Please wait.]
[Scanner is not available. Please check scanner connec-
tion.]
Causes and solutions
The ADF cover is open. Close it.
Remove the jammed originals. When origi-
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.
Close all the unnecessary applications run-
ning on the client computer.
• Reset the scan size.
• Lower the resolution.
Note
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
Check whether the main power switch of
the machine is turned off.
Check whether the machine is connected to
the network correctly.
Place the original correctly.
See p.29 "Placing Originals".
• Check whether the machine is connect-
ed to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
The scanner function is being used. Wait
for a while and reconnect.
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
The Scanner Function
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