Ricoh E-25C Field Service Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Printer Accessories
  5. E-25C
  6. Field service manual

Ricoh E-25C Field Service Manual

Color controller
Hide thumbs Also See for E-25C:
Table of Contents

Advertisement

Quick Links

Color Controller: E-25C
Machine Code:D3GF
Field Service Manual
Ver 1.0
Latest Release: December, 2018
Initial Release: December, 2018
(c) 2018 Ricoh Co.,Ltd.

Advertisement

Table of Contents
loading

Related Manuals for Ricoh E-25C

Summary of Contents for Ricoh E-25C

  • Page 1 Color Controller: E-25C Machine Code:D3GF Field Service Manual Ver 1.0 Latest Release: December, 2018 Initial Release: December, 2018 (c) 2018 Ricoh Co.,Ltd.
  • Page 3 Important Safety Notices Warnings, Cautions, Notes In this manual, the following important symbols and notations are used. • A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in death or serious injury. • A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property.
  • Page 4 For Norway This product is also designed for an IT power distribution system with phase-to-phase voltage 230V. Safety Prevention of Physical Injury Before disassembling or assembling parts of the machine and peripherals, make sure that the machine and peripheral power cords are unplugged. The plug should be near the machine and easily accessible.
  • Page 5 Observance of Electrical Safety Standards The machine and its peripherals must be installed and maintained by a customer service representative who has completed the training course on those models with exceptions on some machines where the installation can be handled by the user. Safety and Ecological Notes for Disposal •...

  • Page 7: Table Of Contents

    General Operations For Servicing....................50 Start-Up, Shut-Down, and Reboot ...................... 50 Starting the Copier and the E-25C ....................50 Shutting Down the Copier and the E-25C ..................50 Shutting Down the E-25C Only ....................... 51 Restarting the E-25C ........................51 Rebooting the E-25C ........................
  • Page 8 Clearing the Queued Print Jobs in the E-25C ..................86 Restoring the Default Fiery Settings (Operation Panel) ..............88 Restoring the Factory Default System Image File from the E-25C HDD Recovery Folder ....89 System Software Installation Procedure ..................... 91 Overview ............................
  • Page 9 Backup/Restore Feature Comparison ................... 121 Backing Up/Restoring the System Configuration and Selected Settings Only ......124 Backing Up/Restoring the E-25C System with Fiery System Restore ........... 126 Backing Up/Restoring E-25C System with Fiery Clone Tools ............132 LED Error Codes Related To the Fiery Clone Tools / Fiery System Restore ........ 140 Troubleshooting ..........................

  • Page 10: Installation

    1.Installation 1. Installation Installation Requirements Environment Temperature Range: 10 °C to 40 °C (50 °F to 104 °F) Humidity Range: 10% to 85% Relative Humidity (non-condensing) Ambient Illumination: Less than 1500 lux (do not expose to direct sunlight or strong light) Ambient Dust: Less than 0.10 mg/m If the place of installation is air-conditioned or heated, do not place the machine where it will be:...

  • Page 11: Minimum Space Requirements

    1.Installation Minimum Space Requirements Place the machine near the power source, providing clearance as shown. Copier Large Capacity Tray You may place the machine [A] on the right side of the large capacity tray or copier as shown (top view) in the illustration.
  • Page 12 1.Installation  Verify with the network administrator that the network is functioning before you attach the E-25C.  Make sure that the configuration requirements specified in Configuration and Setup (part of the user documentation set) have been met for remote computers and the network.

  • Page 13: Installation Flow Chart

    1.Installation Installation Flow Chart Recommended installation steps are as follows:...

  • Page 14: Machine Installation

    Precautions for Installation Important Notes on E-25C Installation Once you install and connect the E-25C with the copier (IM C3000 / IM C3500 / IM C4500 / IM C5500 / IM C6000), E-25C will be configured as follows during the initial boot-up.
  • Page 15 E-25C is to be changed. For example, if the copier in use by the customer is C5500, E-25C needs to be pre-installed and pre- configured with C5500 or C6000 or C4500.

  • Page 16: Setting Customer Expectations

    The site administrator should install the user software onto the networked PCs and Mac OS computers that will print to the E-25C. The user software can be downloaded from WebTools or printer driver download site. For more information please refer to the "Utilities Guide"...

  • Page 17: Front And Rear Panels

    Remove the top container and any packing materials. Carefully lift the E-25C out of the box. Front and Rear Panels After unpacking the E-25C, familiarize yourself with the front and rear panels before you connect the E- 25C to the Copier.
  • Page 18 1.Installation Front Panel [A]: Soft Power Push Button [B]: Front Panel USB Port [C]: Power Indicator [D]: HDD Access Indicator Rear Panel [A]: LAN Port (For customer use) [B]: Rear Panel USB Ports (2.0) [C]: Not used (monitor port) [D]: Rear Panel USB Ports (2.0) [E]: Rear Panel USB Ports (3.0) [F]: Gigabit Ethernet Port...

  • Page 19: Connecting E-25C To The Copier

    [J]: Service Switches (For service use only) Connecting E-25C to the Copier After you unpack the E-25C, connect the E-25C to the copier before you connect it to the network. This is to confirm that there are no problems with the hardware and controller itself.
  • Page 20 Insert the 4GB DIMM into SDRAM socket. Push the release latches [A] until they slip into the notch on the edge of the SDRAM. Reattach the controller box cover and rear cover. Connecting the E-25C to Copier Remove the slot cover [A].
  • Page 21 1.Installation Insert the Gigabit Ethernet controller [A] and fasten it (knob-screw x 2). Connect the interface cable to the copier Gigabit Ethernet connector. If the cable is too long, wind it into a circle. Make sure that the radius [1] is 100 mm or longer.

  • Page 22: Startup And Initial Setup

    Connect the interface cable [A] to the lower Ethernet port of the E-25C. Connect the appropriate AC power cord [B] to the power connector at the rear of the E-25C. Attach the Fiery Decal [A] to the copier front cover.
  • Page 23 Turn ON the main power switch on the E-25C rear panel. 10. Press and release the soft power push button on the front panel of the E-25C. 11. Confirm that the diagnostic LED on the rear panel is lit and showing some digits.
  • Page 24 1.Installation If the desired language is not displayed, switch screens using the buttons. The default settings for the E-25C depend on the language selection as follows: Selected Language & Measurement Unit English - English - Metric / Simplified Chinese / Czech / Dutch /...

  • Page 25: Disabling The Gw Scanner (Customization)

    Change the setting of SP5895-002 from "0" to "1". Verifying the Connection (Local Test Print) After you connect the E-25C to the copier, print the Test Page and the Configuration Page to verify that the connection between the E-25C and the copier is good.
  • Page 26 1.Installation Configuration Page Letter requires… PS Test Page requires… Letter PCL Test Page requires… Letter Press the Home button on the operation panel of the copier and wait for a few minutes until the Fiery icon appears on the Home screen. Touch the Fiery icon to access to the Fiery menu screen.

  • Page 27: Verifying Connection To The Network

    Turn OFF the E-25C power before connecting the E-25C to any network device. Connect the end of the network cable with the core attached to the LAN port on the E-25C. Connect the other end of the cable to the customer's network, such as hub connector.

  • Page 28: Enabling System Updates And Automatic Backup

    PC. Enabling System Updates and Automatic Backup At the end of the E-25C installation, it is highly recommended to set up System Updates and Automatic Backup as a set. Make sure to obtain agreement from your customer in advance, as the E-25C must not be rebooted or powered off while these functions operate.

  • Page 29: Installing Optional Features

    Some of the options need to be activated (make ready for use through licensing), with an LAC (License Activation Code) which is provided with the optional feature box or envelope. Optional Features Which Require Activation. Server Options: The license file is stored in the key chip on the motherboard of E-25C.
  • Page 30 Therefore, please be sure that you always print a configuration page and note the above information and keep them together when you activate a new optional feature on the E-25C. Automatic Activation and Manual Activation There are two ways to activate the optional features: "Automatic" and "Manual".
  • Page 31 Required Environment for Manual Activation: <Server Options> If the E-25C is not connected to the Internet, manual steps are required to transfer data between the E- 25C and the EFI licensing website using another PC that is connected to the Internet.
  • Page 32 Sheets] Confirm from WebTools. Launch the web browser and enter the IP address of E-25C in the URL column to execute the Web Tools. If a message about untrusted connections appears, or you are asked whether you want to proceed, you can safely ignore the message and proceed anyway.
  • Page 33 1.Installation Access from Impose/Compose menu. Right-click a job and select Impose or Compose. If you are prompted to activate or not, click Yes. Activation Procedure The License Activation window opens.
  • Page 34 There are two ways to access to the Manage Fiery Options window. Access from the WebTools. Launch the web browser and enter the IP address of E-25C in the URL column to execute the Web Tools. If a message about untrusted connections appears, or you are asked whether you want to proceed, you can safely ignore the message and proceed anyway.
  • Page 35 1.Installation Access from the Command WorkStation. Launch Command WorkStation and click Server > Device Center > GENERAL > General Info > Options/Packages and click Manage. Client Options' procedure There are two ways to access to the License Activation window after you launch the Command WorkStation.
  • Page 36 1.Installation Access from Impose/Compose menu. Right-click a job and select Impose or Compose. If you are prompted to activate or not, click Yes. Activation Procedure <Automatic Activation Procedure> In the Manage Fiery Options window, click Activate. <Manage Fiery Options window for Server Options> <License Activation window for Client Options>...
  • Page 37 Client Options: click Continue.  If the E-25C needs a proxy server to connect to Internet, the following screen may appear. In such case, click the link of "use a proxy server" and fill in the necessary information for proxy server, then click Apply. Then click Continue.
  • Page 38 1.Installation If the Fiery option name is correct, click Activate. The Fiery option is activated. <Server Option> <Client Option>...
  • Page 39 1.Installation If the activation requires a restart of the E-25C, click Restart to restart now, or click Finish to activate more options before restarting. If the activation does not require a restart of the E-25C, just click Finish. If activation requires a restart: <Server Option>...
  • Page 40 1.Installation <Client Option> For Server Option only: Print the configuration sheet and keep it (for the case that the key chip becomes defective). [Link to Printing the Configuration Page or Test Sheets] <Manual Activation Procedure> In the Manage Fiery Options window, click Activate. <Manage Fiery Options window for Server Options>...
  • Page 41 1.Installation To agree to the terms and conditions of the license agreement, click Continue. For License Activation Code, type the LAC and..Server Options: click Activate. Client Options: click Continue.
  • Page 42 1.Installation Click Continue to proceed with the manual process. Click Create Request File and save the file. Copy the request file to a PC that is connected to the Internet. It is also possible that you use the same PC by changing the location/connection. On the PC that is connected to the Internet, open a browser and go to licensing.efi.com.
  • Page 43 1.Installation Click Choose File, select the request file, and then click Upload Request File. If the Fiery option name is correct, click Continue. A license file is generated. 10. Click Download License File and save the file. 11. Copy the license file to the PC where you first entered the License Activation Code. 12.
  • Page 44 1.Installation 13. Click Browse, select and open the license file, and then click Activate. 14. The Fiery option is activated. <Server Option>...
  • Page 45 1.Installation <Client Option> 15. If the activation requires a restart of the Fiery print controller, click Restart to restart now, or click Finish to activate more options before restarting. If the activation does not require a restart of the Fiery print controller, just click Finish. If activation requires a restart: <Server Option>...
  • Page 46 1.Installation If activation does not require a restart: <Server Option> <Client Option>...
  • Page 47 1.Installation 16. For Server Option only: Print the configuration sheet and keep it (for the case that the key chip becomes defective). [Link to Printing the Configuration Page or Test Sheets] Deactivation of Client Options If you want to transfer the license for a Client Option from one PC to another, you must first deactivate the option.
  • Page 48 1.Installation you want to deactivate.  If there is no Deactivate button next to the option, the option is activated by a dongle. Click Deactivate to confirm the deactivation. The Client Option is deactivated. The LAC is available for reuse.
  • Page 49 1.Installation <Manual Deactivation Procedure> In the License Activation window, under Activated Options, click Deactivate next to the option that you want to deactivate.  If there is no Deactivate button next to the option, the option is activated by a dongle. Click Deactivate to confirm the deactivation.
  • Page 50 1.Installation View Deactivation Status and LAC In the License Activation window, click the deactivation history icon. Deactivated options and their corresponding LACs are listed. If an option is selectable, the deactivation may be incomplete. To complete a deactivation, select the option, click Deactivate, and continue with manual deactivation.
  • Page 51 1.Installation Restoring Activated Client Options If the licensing record for Client Options is not available (because you reinstalled the system software on your PC, for example) previously activated options do not appear to be activated. When your PC starts, it attempts to restore the licensing record by contacting the licensing server. If the restore fails (because of a network interruption, for example) you can try to restore the options in the License Activation window.
  • Page 52 1.Installation The Client Options are restored. Troubleshooting for Activation If problems occur when managing the options, troubleshoot the problems as below: Symptom Action Taken Activation generates an error Check Error Messages for Activation [Link to Error message Messages for Activation] for more information about the error.
  • Page 53 1.Installation Symptom Action Taken Internet If the date and time are incorrect, reset your PC’s clock. Error Messages for Activation  The error code and required action on the below table are subject to change (added/removed/revised). Latest information is provided in help.efi.com. Error messages and recommended actions: From the license activation software: Message Error message...
  • Page 54 1.Installation Message Error message Action corrupted and Fiery system the message. software must be reinstalled. OFA0070 Error <number> Reinstall Command WorkStation and try again. The license activation On Windows, go to Control Panel > Add or Remove software module is Programs and start Fiery User Software in maintenance corrupted.
  • Page 55 1.Installation Message Error message Action File to upload. file is corrupted. Try submitting a different request file. If the error occurs again, try regenerating the request file. EBIS0025 Unable to activate license: Error An error occurred on the EFI licensing server. Code <number>...

  • Page 56: General Operations For Servicing

    Turn ON the main power switch of the copier. If the main power switch of the E-25C is OFF (O), turn ON the main power switch of the E-25C. Press and release the soft power push button on the front of the E-25C. The controller enters into the boot-up sequence.

  • Page 57: Shutting Down The E-25C Only

    Turn OFF the copier main power switch. If the E-25C is being taken out of service, turn OFF the E-25C using its main power switch. (For example, if someone needs to move the E-25C, disconnect cables, or open the chassis.) Shutting Down the E-25C Only Make sure that the E-25C is not receiving, processing, or printing any jobs.

  • Page 58: Rebooting The E-25C

    Use this procedure to reboot the system OS (for example, after downloading a patch). Make sure that the E-25C is not in use. Press the Home button on the operation panel of the copier and then touch the Fiery icon. The Fiery menu screen appears.
  • Page 59 2.General Operations For Servicing Touch “Restart System” Wait until the E-25C reboots and becomes idle.

  • Page 60: Cancelling The Current Print Job

    2.General Operations For Servicing Cancelling the Current Print Job When you want to cancel the current print job, do the following: Press the Home button on the operation panel of the copier and then touch the Fiery icon to access the Fiery menu screen. Move to the Job list tab.

  • Page 61: Printing The Configuration Page Or Test Sheets

    2.General Operations For Servicing Printing the Configuration Page or Test Sheets Make sure that the E-25C is not in use. Press the Home button on the operation panel of the copier and then touch the Fiery icon to access the Fiery menu screen.

  • Page 62: Running The E-25C Setup

    The following procedures show how to access the Setup menu from the Fiery menu screen.  When the network settings (protocol, IP Address, etc.) are already configured and the "Enable Web Service" option is set to ON, you can also configure the E-25C setup from Configure tab in WebTools [Link to Accessing Configure].

  • Page 63: Accessing Configure

    In WebTools, click the Configure tab.  If a message about untrusted connections appears, or you are asked whether you want to proceed, you can safely ignore the message and proceed anyway. For more information about these messages, see Configuration and Setup (http://help.efi.com/ricoh/docs/).
  • Page 64 Either the IP address or the server name (hostname) can be used, not both. Please consult with your customer in deciding which to use. Start an Internet browser and type the IP address of the E-25C. Click Continue to this website (not recommended).

  • Page 65: Accessing Configure From Command Workstation

    16. When a pop-up indicates the import was successful, click OK. 17. To confirm, reopen WebTools using the IP address of the E-25C. The URL now begins with https, the lock icon is green rather than red, and the lock icon is not crossed out.

  • Page 66: Adjusting The System Date And Time

    Adjusting the System Date and Time The system date and time should be adjusted by the field technician in the following cases, before leaving the customer site. Also, confirm that the E-25C is set to the correct time zone. ...

  • Page 67: Replacement

    3.Replacement 3. Replacement Precautions This section includes information about how to safely operate and service the E-25C and how to avoid damage to E-25C components. Report shipping damage If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim and notify your authorized service/support center.
  • Page 68 Do not place objects on the power cable.  Do not plug the E-25C into a 2-hole, ungrounded power outlet by means of a 3-prong adapter.  Do not plug the E-25C into a circuit connected to heating or refrigeration equipment (including a water dispenser).

  • Page 69: Tools You Will Need

     E-25C documentation, including the customer media pack and any related service bulletins. The E-25C contains hazardous moving parts. When servicing the Fiery Color Server, keep away from moving fan blades. Avoid touching magnetic tools to storage media such as HDDs. Contact between magnetic tools and...

  • Page 70: General Caution

    Turn OFF the main power switch and unplug E-25C power supply cable before attempting any of the procedures in this section. Before accessing internal components, position the E-25C so that it is resting on its right-hand side on a flat, anti-static surface.

  • Page 71: Cover Removal

    3.Replacement Cover Removal Side Cover for the E-25C Remove the side cover [A].

  • Page 72: Unit Removal

    3.Replacement Unit Removal Video Board Remove the Video board with bracket [A]. Pull the Video board [B]. Remove the bracket [A].

  • Page 73: Diagnostic Led Board

    3.Replacement Diagnostic LED Board Remove the diagnostic LED board [A]. Hard Disk Drive (HDD) If you are replacing the HDD with a new HDD, allow the site administrator to print the Job Log and save any custom simulation and output profiles. If possible, print the following: ...
  • Page 74 Procedure].  If there is a backup file of the same E-25C unit which was formally created with the Fiery System Restore feature with bootable option or Fiery Clone Tool, it is possible to restore the backup file to the new HDD [Link to...

  • Page 75: Power Supply Unit

    3.Replacement Power Supply Unit Remove the power supply unit [A]. For reassembling:  Connect [B] to the "PWRCONN1" connector on the motherboard.  Connect [C] to the "PWR" connector on the motherboard. Fans Remove the video board. [Link to Video Board] Remove the fan cables [C] and [D].

  • Page 76: Motherboard

    (DIMM), Keychip, and the CPU holder bracket from the old board to the new board.  The Keychip contains the license information of the E-25C controller and the activated optional features, which is very expensive. When you replace the motherboard, do not forget to move the key chip from the old board to the new board.
  • Page 77 Bottom chassis fan cable connector: REAR FAN [G]. DIAG connector: EFI GPIO Header [H]. Remove the Motherboard. Remove the Memory [Link to Memory – 4 GB DIMM (E-25C)] Remove the CPU Cooling Assembly [Link to CPU and Cooling Assembly] Remove the CPU [Link to...
  • Page 78 3.Replacement  Do not rock the chip from side to side when removing it from the socket. Doing so may result in permanent damage to the Keychip.  Inspect the Keychip and carefully straighten any bent pins with needlenose pliers. Remove the CPU holder bracket (on the back side of the motherboard) [A] The CPU holder bracket is attached to the motherboard with two strips of double-sided tape.
  • Page 79 3.Replacement transfer the protective cover to the old motherboard. For reassembling:  Make sure of where to connect the connectors for each cable.  Make sure that all connectors are inserted firmly in the sockets. Also, do not put the connectors in the sockets the wrong way around.
  • Page 80 3.Replacement CPU fan CPU FAN Top chassis fan FRONT FAN Memory DIMM-A0 24-pin power SATA data cable SATA 0 Keychip Video interface board PCIEX16 Front panel USB port Soft power button cable and activity LED cables For HDD LED For Power LED For Soft Switch Bottom chassis fan REAR FAN...

  • Page 81: Memory - 4 Gb Dimm (E-25C)

    3.Replacement [1] J23 [2] Keychip [3] Align notches Memory – 4 GB DIMM (E-25C) Push outward on the levers [A] on each side of the DIMM. Slide the DIMM [B] straight out of the socket.  Always attach the DIMM [B] to the DIMM-A0 socket.
  • Page 82 3.Replacement  CPU and Cooling Assembly (as a set). If you replace the CPU, you must replace the cooling assembly also, as a set. The cooling assembly consists of a fan with heat sink and a clip assembly.  Be careful not to damage the motherboard, the CPU, or the CPU socket when you replace the cooling assembly.

  • Page 83: Lithium Battery

    3.Replacement Grasp the CPU [A] by its edges and gently lift it from the socket. For Re-attaching:  Check the location of the arrow [A] on the CPU [C] and align it with the arrow on the motherboard [B] when you insert the CPU into the socket [D]. (See the illustration below.) ...

  • Page 84: Gigabit Ethernet Controller

    3.Replacement Remove the lithium battery [A]. For Re-assembling: You need to re-configure the system date, time, and time zone. [Link to Adjusting the System Date and Time] Gigabit Ethernet Controller Pull out the interface cable from the copier Gigabit Ethernet port.

  • Page 85: Cables Connected To The Front Panel

    Make sure that the Gigabit Ethernet controller is inserted straight. Cables Connected to the Front Panel Remove the side cover. [Link to Side Cover for the E-25C] Remove the video board. [Link to Video Board] Remove the Power LED cable [A] from J11.

  • Page 86: Soft Power Push Button

    3.Replacement Remove the front panel [A]. Remove the front panel USB port cable [A] from front panel. Remove the HDD LED cable [B] from front panel. Remove the Power LED cable [C] from front panel. 10. Remove the center panel [E] from the front panel [D]. For Re-assembling: ...
  • Page 87 3.Replacement Remove the soft power push button cable [A] from J11. Remove the front panel [A]. Remove the soft power button cable [A] from the front panel. For Re-assembling:  Make sure of where to connect the connectors for each cable.

  • Page 88: System Maintenance

    USB flash drive. All Setup configurations as well as all custom files, jobs, logs, and templates stored on the E-25C HDDs are deleted. Factory default image can also be backed up on a USB flash drive [Link to Backup/Restore]. It is recommended to store the factory backup image on an external device such as a USB device.
  • Page 89 4.System Maintenance Clear Server Restore Default Factory Restore System Fiery Setting Defaults Factory Software (Configure) (Operation Default Reinstallation / Panel) Image Upgrade Clearing the Setup Guide Restoring the Restoring the System Queued Print Default Fiery Factory Software Jobs in the E- Settings Default Installation...
  • Page 90 HDD, on a removable media, or network location. An archived job contains the original source file that was received by E-25C, along with the job properties (the job ticket) that were set for the job.
  • Page 91 (see Command WorkStation Help). To determine which additional fonts were downloaded to the E-25C, print the Font List before you reinstall the system software and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled.

  • Page 92: Clearing The Queued Print Jobs In The E-25C

    The "Clear Server" command allows you to clear all jobs in all server queues, as well as all jobs archived on the E-25C HDD, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).
  • Page 93 4.System Maintenance Command WorkStation. For details, refer to the Command WorkStation help.

  • Page 94: Restoring The Default Fiery Settings (Operation Panel)

    Within a few minutes, the language selection screen is shown. If this screen is not shown, then press the Home button on the operation panel of the copier and then touch the Fiery icon again. Start to configure the E-25C. For details, go to step 29 of the system software installation procedure. [Link to...

  • Page 95: Restoring The Factory Default System Image File From The E-25C Hdd Recovery Folder

    25C HDD Recovery Folder An image file of the E-25C system is stored in the recovery folder in the E-25C HDD when the system software is installed to the E-25C. You can retrieve the factory default system by restoring this image file using the service switch operation.
  • Page 96 (for example, when restored to the factory default) or if the configuration backup includes the job log and VDP/FreeForm Resources. 11. Optional: After restoring the E-25C, run System Updates or Fiery Updates to ensure the latest E- 25C software version is installed.

  • Page 97: System Software Installation Procedure

    System Software files Restoring image file from the E-25C HDD The factory default system files of E-25C already exist in the recovery folder of the E-25C HDD. Restore this image by changing the service switch. For detailed instructions, see [Link To...
  • Page 98 4.System Maintenance Network Installation Download the system software from the internet and install it on E-25C via Windows PC and network cable. USB Installation Download the system software from the internet and install it on E-25C via a USB flash drive.
  • Page 99 4.System Maintenance Using the Fiery Administrator Account After you connect and log in to the E-25C with the Fiery administrator account, you can download the system software from the EFI cloud sever to your Windows PC.  Access to the internet is required only for the Windows PC. E-25C does not have to be connected directly to the internet.

  • Page 100: What You Will Need

    4.System Maintenance Information Procedure Network Installation Remarks (Section headings of Installation this manual) drive Network Cable Fiery One Time Installer Only Builder EFI Sales The usable Portal account will Account differ depending on Fiery Login the situation. Account [Downloading 2 Downloading the System Software] System Software [Preparing...
  • Page 101  EFI Sales Portal Account If you cannot access the E-25C, for example, when you are not at the customer site or the E-25C is encountering a problem and is unbootable, you can download the system software without accessing the E-25C by creating an EFI Sales Portal account at EFI Sales Portal.

  • Page 102: Downloading The System Software

    You can change the storage location in the Settings window. If you will download the system software to your PC and load it to the E-25C at the customer site via network, make sure to specify the storage location to your local HDD. Do not specify network.

  • Page 103: Preparing The Usb Flash Drive (For Installation Via Usb Flash Drive Only)

    Skip these steps if you have the EFI Sales Portal account. a) Click connect Fiery link, and then log in to the E-25C. b) At the Please type a location message, enter the name or IP address of the E-25C, and click Next.

  • Page 104: Preparation At The Customer Site

    Double-click the Fiery Installer Builder icon on the desktop. You can also click Start > EFI > Fiery Installer Builder. At the Downloaded window, select Color Controller E-25C 1.0. From the Prepare action pull-down menu, select Prepare USB Flash drive.

  • Page 105: Installing The System Software

    It is also recommended to disable the network adapter(s) on the client PC that will not be used for the connection to the E-25C in the following steps. (For the procedure on how to disable/enable the network adapter, refer to the Windows help.) ...
  • Page 106 10. Connect a cross-over network cable between the E-25C network port and LAN port on the Windows PC. 11. Turn the main power switch of the E-25C to ON, then press and release the soft power push button on the front of the E-25C.
  • Page 107 Shutting Down the E-25C Only] When the E-25C power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-25C to OFF. Disconnect all cables from the E-25C connector panel, except the power cable.
  • Page 108 When using a USB 3.0 flash drive, make sure to attach the USB flash drive to one of the USB 3.0 ports, which are located on the rear of the E-25C. Otherwise installation time will take considerably longer than expected.

  • Page 109: After Installing Or Updating The System Software

    4.System Maintenance [B] USB 3.0 ports Turn the main power switch of the E-25C to ON, then press and release the soft power push button on the front of the E-25C and wait until installation is complete. (The E-25C shuts down automatically after installation is complete.)
  • Page 110 Traditional Chinese If the desired language is not displayed, switch screens using the buttons. The default settings for the E-25C depend on the language selection as follows: Selected Language & Measurement Unit English - English - Metric / Simplified Chinese / Czech / Dutch /...
  • Page 111 10. You are asked to enter the administrator password. (The default password is "Fiery.1".) 11. Input the customer's settings from the Configuration pages that you printed earlier. If there exists some backup file created from the same E-25C unit, restore it after the network configuration is completed. [Link to Backup/Restore] ...

  • Page 112: Updates And Patches Installation Procedure

    System Updates (Scheduled Automatic Update) Recommended Patches are downloaded and applied to the controller automatically at the scheduled date and time when the controller is connected to the internet. To use this function, make sure E-25C is connected to the internet.
  • Page 113 Fiery Update feature on the Command WorkStation The Command WorkStation periodically checks for new update items for E-25C. Customer / field technician selects the patch(es) from the list of available patches for E-25C. Download and installation are performed automatically. ...

  • Page 114: Enabling The System Updates

    4.System Maintenance  If the procedure is not followed as instructed in the release notes, you may have to reinstall the system software and the patch(es). Enabling the System Updates With the "System Updates" feature, the following things are possible. Patches are downloaded and applied to the controller automatically at the scheduled date and time when the controller is connected to the internet.
  • Page 115 The interval can be set as daily or weekly. The default day and time settings are "Every Day" + "3:00AM".  Make sure to schedule the updates when the E-25C will not be in use. (Midnights or weekends, for example.)

  • Page 116: Using The Fiery Updates Feature On The Command Workstation

    Please introduce your customers of this new feature as this will be beneficial in allowing them to update their Fiery controllers on their own at the desired time (on-demand) and in reducing service visits/cost.  This feature is unnecessary for E-25C when the System Updates is enabled.  To use this feature, System Updates must be disabled.
  • Page 117 User Friendly Interface for operation (via Command WorkStation with Administrator privileges)  Updates and patch installation is done from Client PC with internet connection. (The E-25C does not have to be connected to the internet.)  Only patches that are not applied to the system appear on the list.
  • Page 118 4.System Maintenance Select Updates or Patches under Fiery Updates. On the message screen below, click Continue. This will automatically disable System Updates. Updates To view and install the available updates for Fiery API, click Updates under Fiery Updates, then click Update in the right pane for each update you choose to install.
  • Page 119 4.System Maintenance Patches To view the available patches, click Patches under Fiery Updates. When you select a patch the pre-requisite patches are also automatically selected, if any. For example, selecting Patch #7 will automatically select its pre-requisite Patches #3-6. Click Update. Click Continue in the confirmation message screen below.
  • Page 120 Administrator must click Connect in order to reconnect to the E-25C.  While your PC is reconnected to the E-25C with Command WorkStation, if the update is still in progress, you may observe the below message on the Command WorkStation screen.

  • Page 121: Manual Patch Installation

    4.System Maintenance Updates Available Badges When Fiery Updates is enabled for the E-25C and patches are available, the badges will display in the Job Center and the Home Screen. These badges include the number of patches available in the patch tab.

  • Page 122: Backup/Restore

    Backup/Restore Overview In addition to the factory default image file stored on the E-25C HDD, you can create a separate backup to retrieve customized settings and job information. Backup can be created using Command WorkStation, WebTools (using Fiery System Restore), or Fiery Clone Tool.
  • Page 123 You can also create a backup of the factory default image and store it on the internal HDD or an external USB flash drive. Creating a backup on the internal HDD [Link to Backing Up the E-25C System with Fiery System Restore (WebTools)] ...
  • Page 124 System with Fiery System Restore (WebTools)]  Customized System Image File  Factory Default Image File Restoring a backup created on the internal HDD [Link to Restoring the E-25C System Directly with a USB Flash Drive and Service Switch]  Factory Default Image File...
  • Page 125 Factory Default Image File Backing up/Restoring the System Image File with Fiery Clone Tool [Link to Backing Up/Restoring E-25C System with Fiery Clone Tools] Backs up the customized image file and the factory default image file and stores it on a USB flash drive.

  • Page 126: Recommended Backup Options For E-25C

    A bootable image on an external USB flash drive allows recovery in case the Fiery System Restore menu (WebTools) cannot be accessed due to system corruption or an empty HDD after replacement, etc. If the E-25C needs to be restored using a bootable image in such cases, the site administrator must contact service.

  • Page 127: Backup/Restore Feature Comparison

    E- 25C system image on either the internal HDD (overwrites the latest scheduled backup) or on a USB flash drive and restore with Fiery System Restore (WebTools). [Link to Backing Up the E-25C System with Fiery System Restore (WebTools)]...
  • Page 128 4.System Maintenance Backup Method Configure > Fiery System Restore (WebTools > Fiery Fiery Clone Fiery Server > System Restore tab) Tool Backup Schedule Backup Backup Backup > Now > USB > Now > USB > Enable "Fiery factory "New image" automatic image"...
  • Page 129 (*4) Restore to Prohibited Prohibited another E-25C unit *1: Optional *2: When restored, timestamps that indicate the date/time the system patches were installed that appear on the configuration sheet will change to the date/time of the restoration. The original timestamp...

  • Page 130: Backing Up/Restoring The System Configuration And Selected Settings Only

    (B) Restoring the E-25C system with Fiery System Restore (WebTools) [Link to Restoring the E-25C System with Fiery System Restore (WebTools)] (C) Restoring the E-25C system directly from the USB flash drive with service switch [Link to Restoring the E-25C System Directly with a USB Flash Drive and Service Switch]...
  • Page 131 4.System Maintenance  From Command WorkStation, go to Server > Device Center > GENERAL > Tools > "Backup & Restore". The following is the procedure when starting from Configure. Creating Backup Files Print a configuration sheet and confirm the date, time, and time zone are correct. If not, correct the date and time.

  • Page 132: Backing Up/Restoring The E-25C System With Fiery System Restore

    The E-25C system includes the operating system, E-25C software, and the E- 25C configuration settings.  You can restore the E-25C either from image files stored on the internal HDD or on a USB flash drive. ...
  • Page 133 > Fiery System Restore.  For the fastest backup, use a USB 3.0 device and connect it to the USB 3.0 port on the E-25C. Scheduled Automatic Backups with Fiery System Restore To minimize the impact on the E-25C performance, schedule the backups so that it is run when the E- 25C is Idle.
  • Page 134 (FAT32) and any existing data on the device will be deleted. *1: Bootable means that the E-25C can boot or start up from the USB flash drive. This is essential for recovery in case of a system corruption or failure or if the HDD has been replaced and is currently empty.
  • Page 135 If the HDD does not boot, the system must be restored with a bootable backup. If it becomes necessary to restore the E-25C with a bootable image, the site administrator must contact the service representative as mentioned in the User manual (Configuration and Setup guide).
  • Page 136 If a backup was created with Fiery System Restore in the following method, the backup contained in the USB flash drive can be restored directly with the USB flash drive and the service switch on the E-25C. This will be useful when having to recover from a system corruption or failure, or if the HDD had been...
  • Page 137 For the fastest restoration, use a USB 3.0 flash drive. Make sure to connect the flash drive to the USB 3.0 port at the rear side of the E-25C. Turn the main power switch of the E-25C to ON, then press and release the soft power push button on the front of the E-25C.

  • Page 138: Backing Up/Restoring E-25C System With Fiery Clone Tools

    The Fiery Clone Tool allows you to clone the entire Fiery system to an image file and save it in a folder on a USB flash drive connected to the E-25C. You can restore the image file to the same E-25C (with same key chip) in order to restore the system to a previous configuration.
  • Page 139 This setting must be performed before you start and using the Fiery Clone Tool.  Backup To back up the E-25C by creating an image file.  When you start the backup process, the diagnostic LEDs flash "b1", "b2", "b3" in one second intervals, and repeats the cycle to indicate backup is in progress.
  • Page 140 4.System Maintenance  Windows PC with the following specification.  OS: Windows 7 or later  Supports USB 3.0/2.0  256MB of available memory  USB 3.0/2.0 flash drive, at least 16GB capacity (Max: 32GB) Due to Windows file system restriction, 32GB is the maximum size of the USB flash drive you can use to create a bootable flash drive.
  • Page 141 4.System Maintenance Follow the on-screen prompts.  Start screen - Specify the location from which to copy the Fiery Clone Tool software (the drive letter of the media drive). Specify the drive to copy to (the drive letter of the USB flash drive). Proceed when the Proceed button appears.
  • Page 142 Clone Tools, to an available USB port on the E-25C. Set the service switches as shown below ("1". ON, "2": OFF). Turn the main power switch of the E-25C to ON, then press and release the soft power push button on the front of the E-25C.
  • Page 143 13. Press and release the power switch on the front panel of E-25C. The controller will automatically move to the shutdown procedure. 14. When the E-25C power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-25C to OFF.
  • Page 144 USB flash drive connected, system corruption may occur. Restore: Transferring Clone Image Files to E-25C  If you will be replacing hardware components of the E-25C, it is best to complete the replacements before using the Fiery Clone Tool. ...
  • Page 145 Power on the E-25C. Allow the E-25C to boot from the USB flash drive to start Fiery Clone Tool. Wait until the diagnostic LEDs on the rear panel of the E-25C flash "AA" then "00" repeatedly to indicate ready status.

  • Page 146: Led Error Codes Related To The Fiery Clone Tools / Fiery System Restore

    11. Press and release the power switch on the front panel of E-25C. E-25C will automatically move to the shutdown procedure. 12. When the E-25C power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-25C to OFF.
  • Page 147 4.System Maintenance Operation Description Suggested action error type code  Failed to retrieve product It is not a Fiery Controller.  information. If the Fiery Controller is found, the hardware might not have initialized properly to retrieve the product name. Unsupported Fiery Product information is found, but Fiery Clone Controller...
  • Page 148 4.System Maintenance Operation Description Suggested action error type code cannot mount the HDD partition, then the backup procedure cannot be performed. Backup Some Fiery files are The Fiery Controller might not be running missing (corrupt properly. Reinstall the Fiery Controller. installation).
  • Page 149 4.System Maintenance backup or restore performed, such as the image file used, duration, and error codes. The History Log helps EFI identify the source of the error and may lead to a quicker problem resolution.  The History Log is saved on the USB flash drive as fcte_history.log and can be viewed with a text reader, for example, the WordPad.

  • Page 150: Troubleshooting

    Verify that the E-25C and its connection with the copier has no problem by printing test pages. [Link to Printing the Configuration Page or Test Sheets] If the E-25C can boot, check if the diagnostic LEDs on the rear panel of E-25C stop on a particular diagnostic code. [Link to Errors and Suggested Actions] Check that all cables, connectors, and replacements are present, appear undamaged and are correctly installed and connected.

  • Page 151: Errors And Suggested Actions

    Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2. LED Codes If the E-25C is turned ON and hanging on a diagnostic code, first perform the following actions to see if they fix the problem: Press the power switch to set to the OFF (0) position.
  • Page 152 5.Troubleshooting LED code: 00 motherboard [Link to Lithium Battery], and then update the date/time in E-25C Setup [Link to Running the E-25C Setup]. Shut down and open the E-25C, and do the following: Reseat the power and data cables to the HDD. Make sure that the data cable is connected to the proper connector on the motherboard.

  • Page 153: Start-Up Problems

    CPU and Cooling Assembly].  FF shown after the E-25C becomes Idle or shortly at the startup does not indicate an error status. LED code: Any other code that the system hangs on before reaching the idle state Possible cause:...
  • Page 154 Fiery icon may fail to appear. For information on how to check and set the time and date on the E-25C, see p.74 Adjusting the System Date and Time. For information on how to check and set the time and date on the copier, see the copier documentation.

  • Page 155: System Problems

     CPU missing or faulty Suggested action: Make sure that the E-25C service switches are both set to OFF for Normal operation (away from “ON”). Turn OFF the E-25C, wait 10 seconds, and then turn it ON again. Reinstall system software. [Link to...

  • Page 156: System Software Installation (Network Port Method)

    5.Troubleshooting System Problem-1 For information on how to check and set the time and date on the E-25C, see “Adjusting the System Date and Time”. Replace the motherboard. [Link to Motherboard] System Problem-2 Symptom: System performs slowly or hangs periodically.

  • Page 157: System Software Installation (Usb Method)

    Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight- through RJ-45 cables and a network hub. Connect only the PC and the E-25C to the hub. If the cable appears damaged, replace it.
  • Page 158 Faulty CPU Suggested action: Make sure that the E-25C service switch 1 is set to ON and service switch 2 is set to OFF. If the service switches are in the wrong position, turn OFF the E-25C, set the switches correctly, turn ON the power, and allow the installation to resume.
  • Page 159 Possible cause: Failed to retrieve product information. It is not E-25C. Suggested action: If the E-25C is found, the hardware might not have initialized properly to retrieve the product name. System Software Installation (USB Method)-4 Symptom: The LED on the E-25C shows error codes EE 02..

  • Page 160: Backup And Restore

    Use another computer with an external connection to format the HDD, if the installer cannot write to the HDD. If the above actions do not work, replace the HDD. System Software Installation (USB Method)-8 Symptom: The LED on the E-25C shows error codes EE 45..Possible cause: Failed to install bootloader. Suggested action: Use another computer with an external connection to format the HDD, if the installer cannot write to the HDD.

  • Page 161: Network

    If you suspect a network problem, keep in mind the following:  If the E-25C does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

  • Page 162: Scanning

    Request that the network administrator change the default in E-25C Network Setup. If neither LED on the designated network port is lit on the E-25C, check the cable connection to the E-25C and the network. Make sure that the cable is the correct type.

  • Page 163: Printing

    There is a problem with the connection between the E-25C and the copier Suggested action: Make sure that the E-25C LED is lit. If not, press the power switch to turn ON the E-25C. Turn the copier OFF then ON.
  • Page 164 If replacing the HDD does not correct the problem, make sure you install the old HDD back into the E-25C. Printing-5 Symptom: E-25C appears in the list of printers on the customer's workstation, but certain jobs do not print. Possible cause: PostScript error Suggested action: Make sure that Print to PostScript Error in Setup is set to Yes.
  • Page 165 A print job stalls or stops after one or a few pages. Possible cause: Missing, incorrect, or faulty DIMM(s), or faulty DIMM connections Suggested action: Turn OFF the E-25C; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors. Replace the motherboard. Printing-10...
  • Page 166 If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the E-25C. For details, see Color Printing, which is part of the user documentation set.
  • Page 167 If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the E-25C. For details, see Color Printing, which is part of the user documentation set.

  • Page 168: Checking The Network

    E-25C. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a E-25C malfunction. The customer’s site administrator can eliminate many printing problems without requiring...

  • Page 169: Printing To The E-25C

    Printing to the E-25C If the customer can print the E-25C Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following: ...
  • Page 170 5.Troubleshooting Possible Cause Solution printer driver? order. You may need to service the copier. Is the chassis fan present and Verify that the chassis fan is present, oriented correctly, and functioning? functioning. Other Printing Problems The following table lists other printing problems and what to do about them. Table 2: Other printing problems Problem Solution...

  • Page 171: Test The Voltage Supplies

    5.Troubleshooting Test the Voltage Supplies To check if the power supply is working, use a multimeter at the following locations on the power supply unit. Test the voltages on the ends of the connectors coming from the power supply unit. The following table lists the power connectors.

  • Page 172: Collecting Troubleshooting Information

    When importing jobs to and printing from Command WorkStation c) When changing settings from Command WorkStation  If the customer is using more than two E-25C units, whether or not the same symptom can be observed with more than one unit. ...

  • Page 173: Creating A Job Error Report (E-25C)

    When you create a job error report, Command WorkStation creates a zip file of the current job files, logs and information about the E-25C. You can generate an error report even if the print job is not in an error...
  • Page 174 Job Error Report as soon as possible after the error is observed. Create the Job Error Report before rebooting the E-25C and if possible, before any additional print jobs are processed or printed.
  • Page 175 5.Troubleshooting  If a print job is affected, select the particular job from the Printed or Held list.  If the affected print job cannot be found in the list (because an error occurred during processing, etc), select another job in the list. Creating the Job Error Report by selecting another job will also store the latest logs in the zip file, except for Fiery Archived Job (folder).
  • Page 176 5.Troubleshooting not, the data will be automatically archived without the Raster data.  The raster data can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report. In this case, it may be useful to provide the Raster file separately.

  • Page 177: Obtaining The System Logs (E-25C)

    Save the Job Error Report. Obtaining the System Logs (E-25C) The E-25C provides the ability to download system logs that can be sent to technical support for diagnostic purposes. The logs are combined into a single encrypted zip file, which does not contain any original job files.

  • Page 178: Obtaining The Device Logs (Copier)

    With the SP settings, you can obtain the stored logs from the HDD and have them copied to an SD card. For investigating the E-25C issues, please collect at least the following logs as a set with the Job Error Report.
  • Page 179 5.Troubleshooting For details, refer to the copier service manual.  Device logs are not saved in the following conditions:  While erasing all memory  While data encryption equipment is installed  While changing the firmware configuration  Forced power OFF (accidentally disconnecting the outlet) ...
  • Page 180 All of the following: Controller log, engine log, operation panel log, FCU log, and SMC. SP5-858- Controller log SP5-858- Engine log SP5-858- Operation panel log SP5-858- FCU log *2 Applicable for Ricoh printers only. These items cannot be obtained when the E-25C is connected to a copier.
  • Page 181 5.Troubleshooting After executing the SP for copying the logs (and SMC), wait for a confirmation screen to appear. [A]: File size [B]: Period to copy [C]: Estimated time to copy [D]: If "Fax Contact" is displayed, it means that the fax destinations will be included in the fax information [E]: Where the data will be copied ...
  • Page 182 5.Troubleshooting card.  When the SD card is removed while the logs are being copied to it.  When the SD card is not formatted.  If ‘failed’ appears on the touch panel display, turn the power OFF, and then recover from step 1 again.

  • Page 183: Detailed Section Descriptions

    6.Detailed Section Descriptions 6. Detailed Section Descriptions Block Diagram and Functions Components Component Type Configuration Processor Intel Pentium Processor G4400 3.3GHz Serial ATA 500GB SDRAM DDR4 4 GB, 288 pin BIOS ROM Flash 16 MB EEPROM EEPROM 1Kbit Networking...
  • Page 184 6.Detailed Section Descriptions Ethernet connection requirements: The Color Controller E-25C network port supports the standard Ethernet network speeds and cable categories listed in the following table. Network speed Cable category 10BaseT Category 3 or later 100BaseTX Category 5 or later (4-pair/8-wire, short-length)

  • Page 185: Print Data Processing

    6.Detailed Section Descriptions Print Data Processing Flow Chart The key roles of each part of the print system are outlined below.  The drivers are responsible for generating the page description on the host system and for transmitting data to the printer. ...

  • Page 186: Specifications

    Automatic Document Feeder / Exposure Glass Scan Sides: Simplex / Duplex Scan Destination: Hold Queue / MailBox / Email / FTP Server/ Windows SMB Client PC Disk (E-25C Remote Scan only) Scan Format: PDF/ TIFF/ JPEG Printing Speed: IM C3000 + E-25C: 30 ppm...
  • Page 187 7.Specifications 4.9" x 14.3" x 11.6" Weight: 5.5 kg (12.2 lb)

This manual is also suitable for:

D3gf

Table of Contents