Obtaining Assistance; Online Services - Dell XPS M2010 Owner's Manual

Back to Contents Page
Obtaining Assistance
Dell™ XPS™ M2010 Owner's Manual
Online Services
AutoTech Service
Automated Order-Status Service
Support Service
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics (see
3. Make a copy of the Diagnostics Checklist
your computer (see Removing the
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call the support service from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
l
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
Anonymous file transfer protocol (FTP)
l
ftp.dell.com/
Log in as user anonymous, and use your e-mail address as your password.
Electronic Support Service
l
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
Dell Diagnostics).
(see Diagnostics Checklist) and fill it out. Note that your Service Tag is located in the battery compartment of
Battery).
Support Service.