Table of Contents
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4012-0XX
Symptom
Printer paper feed, misfeed, or
jam problem
Paper fails to stop at first print
line:
Envelopes fail to feed:
Paper misfeeds, multifeeds,
jams, picks but fails to feed, or
fails to exit:
Paper skews:
Scanner paper feed, misfeed, or
jam problem
Printing Problem
Test prints, faxes, or printer jobs
do not print correctly (not a print
quality problem).
Print Quality Problem
Test prints, faxes, and printer
jobs print but output has voids or
uneven density or is fuzzy,
smudged, or faint.
Scanning Problem
No scanned image or incorrect
scanned image:
Communications Problem
Cannot send fax, cannot receive
fax, or cannot connect with
remote machine:
Action
Go to
"First Print Line Service Check" on
page
8.
Go to
"Envelope Feed Service Check" on
page
8.
Go to
"Printer Paper Feed Service Check"
on page
12.
Go to
"Printer Paper Path Service Check"
on page
15.
Go to
"Scanner Document Feed Service
Check" on page
19.
Go to
"Printing Problem Service Check" on
page
18.
Go to
"Print Quality Service Check" on
page
16.
Go to
"Scanner Service Check" on page
20.
Go to
"Communications Service Check"
on page
7.
Diagnostic Information
6
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