Dyson Link App; Troubleshooting - Dyson Pure Cool Operating Manual

Additional information
CONTROL WITHOUT THE REMOTE
• The appliance can be controlled through your Dyson Link app.
DYSON LINK APP CONNECTIVITY
• You must have a live internet connection in order for the Dyson Link app to work.
• The appliance can connect to either 2.4GHz or 5GHz networks which includes most
modern routers. Check your router documentation for compatibility.
• The Dyson Link app requires an iOS device with at least iOS version 10* or an Android
device with at least Android version 5.
• Your mobile device must have Bluetooth 4.0 support (Bluetooth Low Energy) in order to set
up a connection with the appliance. Check your device specification for compatibility.
– BLE/Wi-Fi 2.4GHz – 2.5GHz, 0.1W max
– Wi-Fi 5.170GHz – 5.835GHz, 0.1W max
– Supported Wi-Fi protocols:
– IEEE802.11a
– IEEE802.11b (Not recommended)
– IEEE802.11g
– IEEE802.11n
– Networked standby: 1.0 W
REPLACEABLE PARTS
BATTERY REPLACEMENT
CAUTION
Unscrew the battery compartment on the remote control. Loosen the base and pull to
remove the battery.
• Do not install backwards or short circuit the batteries.
• Do not attempt to dismantle or charge the batteries. Keep away from fire.
• Follow battery manufacturers' instructions when installing new batteries (battery type
CR 2032).
• Always replace the screw in the remote control.
NON-WASHABLE FILTER UNITS
• Your filter units are non-washable and non-recyclable.
• To replace your filter units follow the steps as shown.
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• Failure to replace the filter units when prompted may result in changes to product
performance and appearance.
• New filter units can be purchased at www.dyson.co.uk/support or www.dyson.ie/support.
AUTO MODE
• A period of 6 days is required after the appliance is first used for the sensor to calibrate.
During this period the appliance may be more sensitive to VOCs (such as odours)
than normal.
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Recycle where possible.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of material resources. To return your used device, please use the return and collection
systems or contact the retailer where the product was purchased. They can take this
product for environmentally safe recycling.
• Keep the used batteries away from children as these can still harm children if swallowed.
• Your filter units are non-washable and non-recyclable.
• Dispose of the exhausted filter units in accordance with local ordinances or regulations.
• The battery should be removed from the product before disposal.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE.
After registering your 2 year guarantee, your Dyson appliance will be covered for parts
and labour for 2 years from the date of purchase, subject to the terms of the guarantee.
If you have any queries regarding your Dyson appliance, visit www.dyson.co.uk/
support or www.dyson.ie/support for online help, general tips and useful information
about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of
where/when you bought the appliance.
Your serial number can be found on your rating plate which is on the base of
the appliance.
If your Dyson appliance needs a service, call the Dyson Helpline so we can discuss the
available options. If your Dyson appliance is under guarantee, and the repair is covered,
it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson
appliance owner. There are four ways to do this:
• Online at www.dyson.co.uk/register or www.dyson.ie/register.
• Telephone the Dyson Helpline on 0800 298 0298 (UK) or 01 475 7109 (ROI).
• Complete the enclosed form and post it to us.
• Smartphone. Download the Dyson Link app and you will be taken through registration as
part of the set up.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and
enable us to contact you if necessary.
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson's discretion) if it is found to
be defective due to faulty materials, workmanship or function within 2 years of purchase
or delivery (if any part is no longer available or out of manufacture Dyson will replace it
with a functional replacement part).
• Where this appliance is sold outside of the EU, this guarantee will only be valid if the
appliance is used in the country in which it was sold.
• Where this appliance is sold within the EU, this guarantee will only be valid (i) if the
appliance is used in the country in which it was sold or (ii) if the appliance is used in
Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United
Kingdom and the same model as this appliance is sold at the same voltage rating in the
relevant country.
WHAT IS NOT COVERED
• Replacement filter units. The appliance's filter units are not covered by the guarantee.
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Damage caused by not carrying out the recommended appliance maintenance.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness
or operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – Please refer to the 'Troubleshooting' section and illustrations in this Dyson
Operating Manual for details of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson Helpline.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery if this is
later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson appliance. Without this proof, any work
carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer.
PRIVACY AND PERSONAL DATA PROTECTION
You will need to provide us with basic contact information when you register your Dyson
Product or the Dyson Link app;
When registering your Dyson product:
• You will need to provide us with basic contact information to register your product and
enable us to support your guarantee.
WHEN REGISTERING VIA THE DYSON LINK APP
You will need to provide us with basic contact information to register the Dyson Link app;
this enables us to securely link your product to your instance of the app.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations. We never sell your
information to third parties and only use information that you share with us as defined by
our privacy policies which are available on our website: privacy.dyson.com
CONFORMITY INFORMATION
Hereby, Dyson declares that this environmental control radio equipment is in compliance
with Directive 2014/53/EU.
The full text of the EU Declaration of Conformity is available at the following
internet address:
www.dyson.co.uk/inside-dyson/terms/compliance or
www.dyson.ie/inside-dyson/terms/compliance.
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