Flat-Rate Program - Canon imageRUNNER ADVANCE C350iF Service Manual

3.

Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA's
full-line dealers as compensation for warranty expenses that they may
incur.
C350iF/C250iF/C350P Series device will receive a Flat-Rate Program
credit during the month following their purchase. This credit covers the
dealer's cost of defective parts and drums with a dealer cost under
$300.00 that have been replaced during the term of the end-user's
Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures.
The flat-rate credit is a percentage of your eligible machine purchases,
drums, and accessories. Flat-rate credits are posted monthly in the CNA
(Canon Network Access) section of Canon USA's ISG Central Web site.
Refer to the
information.
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the
Service Guide for further details and instructions.
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Revision 2
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Dealers who purchase
Online Limited Warranty Credit Inquiry
an imageRUNNER
section for more
e-Tag
ADVANCE
section of this
July 2015
Page 63