Firmware Upgrades Using The Service Support Tool - Canon imageRUNNER ADVANCE C350iF Service Manual

The Education/Training (listed in preferred order) of a successful Canon
dealership's SE include:
1. Novell CNA or Novell CNE or Microsoft MCSE certification
2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
3. A degree in Computer Science or Engineering, or a computer technician
with two years of experience is required in the above areas.
J. Firmware Upgrades Using the Service Support Tool
The SST (Service Support Tool) (version 4.73 or later) is available via
Canon's e-Support Center Web site (http://www.support.cusa.canon.com) for
upgrading the following system components:
• System Software stored on the HDD
• Main engine firmware
• Accessory firmware (Refer to the SST User Manual for a list of supported
devices and accessories.)
• MEAP Contents
• Language
• HDD Format
• Clear the service mode password
• Initialize the HDD Encryption Board
• Temporary backup and restore the Flash PCB (Printed Circuit Board) and
SRAM settings on the Main Controller PCB 2.
• Initialize the standard area on the Flash PCB
The imageRUNNER ADVANCE C350iF/C250iF/C350P Series devices
support firmware downloads from the SST and a USB memory stick. When
the hard disk drive is replaced, the SST is used to format the new HDD and
load software.
IMPORTANT
• The imageRUNNER ADVANCE Security Kit-J1 for IEEE 2600.1 Common
Criteria Certification ships with certified device firmware to enable the
imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines to be
IEEE 2600.1 certified.
• Once the imageRUNNER ADVANCE Security Kit-J1 for IEEE 2600.1
Common Criteria Certification is installed, you can only upgrade
imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines with
firmware versions certified for the IEEE standard 2600.1-2009. Upgrading
to
non-certified firmware invalidates the IEEE standard 2600.1 certification,
although the machine will continue to operate properly.
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
Revision 2
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
July 2015
Page 52