Disk Drives; Hp Storageworks Continuous Track Xp - HP StorageWorks XP12000 Owner's Manual

Note

Disk drives

HP StorageWorks Continuous Track XP

Note
XP12000 Hardware
Your HP support representative uses the SVP to configure, maintain, and
upgrade the disk array software and hardware. The SVP does not include a
keyboard or monitor and is not a customer-accessible component.
To protect your security, the SVP does not have access to any user data
stored on the disk array.
If you have extreme availability requirements, an optional second SVP is
available.
The DKC must contain at least nine hard disk drives and can contain up to
128. For more information, see "Disk drives"
(page 20).
Continuous Track XP is a program in the disk array that detects and reports
problems even before they are noticed by operators and users. Continuous
Track XP "phones home" to the HP Storage Technology Center (STC),
providing:
• Periodic "well" checkups
This checkup records the health of the disk array on a day-to-day
basis. Every 24 hours, Continuous Track XP calls STC (your HP
support representative sets the time of the call). When a successful
connection is made, status information is transferred from the disk
array to STC. If any configuration changes have been made,
configuration information is also sent.
• Incidental "sick" calls
When an error occurs, a service information message (SIM) is
generated, stored in the disk array for use by your HP support
representative, and reported to STC. For more information, see
Chapter 5.
The "phone home" capability may be turned off, if desired. Continuous
Track XP still monitors the disk array, but does not automatically notify HP
if a problem occurs.
(page 32) and Table 2
31