Page 1: Service Manual
Service Manual Online Version: 1.0 Last Updated: June 2001...
Page 2: Audience Assumptions
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Page 3: Table Of Contents
IDE Diskette Drive............................5 Hard Drives ..............................5 DVD Drive ..............................5 Power Supplies .............................. 5 Powering-Up the HP Server........................... 7 Powering-Down the HP Server ........................7 System Information............................9 Introduction..............................9 Mass Storage ..............................9 Mass Storage Guidelines........................... 9 Memory Guidelines ............................
Page 4 Diagnostic Tests............................31 Platform Diagnostic Tests ........................31 Diagnostics Description: POST ......................35 SEL Data Tables ............................35 HP Server rx4610 Generator ID Codes ....................35 Sensor Codes ............................35 Event Description Codes ......................... 39 BIOS Error Codes\Messages........................40 Beep Codes ..............................45 Beep Codes and Interpretation........................
Page 5 Keyboard and Mouse Problems........................70 Flexible Disk Drive Problems ........................71 DVD Problems ............................. 72 SCSI Problems............................. 72 Processor Problems............................. 76 Memory Problems ............................76 Network Interface Card Problems........................ 77 Replacing Parts ............................79 Safety Information ............................79 Tools and Supplies Needed ......................... 79 Safety: Before You Remove Server Covers ....................
Page 6 Removing the Hard Disk Bay........................98 Installing the Hard Disk Bay........................98 Installing the Front Panel Board........................99 Removing the Front Panel Module ......................99 Installing the Front Panel Board ......................99 Installing Non-Hot Swap Drives ........................99 Installing the Floppy Disk Drive ......................100 Installing the DVD Drive.........................
Page 7 Installing the SCSI Backplane Board..................... 121 I/O Baseboard ............................122 Removing the I/O Baseboard ........................ 122 Installing the I/O Baseboard ........................123 Sideplane Board............................125 Removing the Sideplane Board ......................125 Installing the Sideplane Board ....................... 126 PCI Hot Plug LED Board..........................126 Removing the PCI Hot Plug LED Board ....................
Page 9: General Information
Notice to Service Technicians This is the service document for the HP Server rx4610. You may also need to access the hp server rx4610 Installation Guide, the hp server rx4610 User Guide or hp server rx4610 Service Manual that are available on the Network Server Division WEB site: http://www.hp.com...
Page 10 Chapter 1 General Information Table 1 System Controls and Indicators (Front Side) Item Feature Description DVD Drive Open/close button When pressed, it opens or closes the DVD tray. Activity LED When lit, it indicates the drive is in use. Floppy Diskette Drive Activity LED When lit, it indicates the drive is in use.
Page 11: System Controls, Indicators, And Features (Rear Side)
Chapter 1 General Information System Controls, Indicators, and Features (Rear Side) The back of the rx4610 exposes connectors, ports, slots, and a Legacy I/O Panel. Figure 2 details the back of the chassis, while Figure 3 details the Legacy I/O Panel that resides in the upper-right corner of the chassis rear.
Page 12 Chapter 1 General Information Figure 3. Legacy I/O Panel Keyboard Mouse Parallel Port External SCSI ICMB Port 2 ICMB Port 1 Video Port Ethernet Port USB Ports 10. Serial Port 2 11. Serial Port 1...
Page 13: Peripherals
Chapter 1 General Information Peripherals IDE Diskette Drive The server supports a slimline IDE diskette drive for 1.44 MB and 120 MB media. This half-inch slimline peripheral mounts directly above the top-right power bay on the front of the chassis. The drive is mounted on a removable tray that facilitates system assembly and service.
Page 14 Chapter 1 General Information Figure 4 shows an rx4610 server with four power supplies. The power supply bays are numbered one through four as you face the front of the chassis. However, installation order for the power supplies is as shown in Figure 4 beginning with 1 and ending with 4.
Page 15: Powering-Up The Hp Server
(POST) begins. When you press the power button on the control panel, the HP Server powers up and loads the operating system. The system runs a set of power on self tests (POST) during this process. For details refer to Chapter 4, "Diagnostics."...
Page 16 Chapter 1 General Information...
Page 17: System Information
• IDE Devices The IDE diskette drive and DVD drive are standard on all models of the HP Server. They ◊ ◊ ◊ ◊ are housed in two piece drive carrier assemblies that rest on the chassis surface. They are accessible when the top cover is removed.
Page 18: Memory Guidelines
For a list of tested PCI boards, check for compatibility under the Hardware Tested Products list for the HP Server rx4610 under the Service and Support topic for the specific NOS used in the server at HP’s web site: http://www.hp.com/ CAUTION Some accessory board outputs may exceed U.S.
Page 19: Hardware
Chapter 2 System Information Altitude Operating -30 to 3,000 m (~ 10,000 ft) Non-operating -30 to 12,000 m (~ 40,000 ft) Thermal Output Maximum Operating 1007 BTU/hr Weight and Dimensions Specification Value Height 31.12 cm (12.25 inches, 7u) Width 44.45 cm (17.5 inches) Depth 71.12 cm (28.0 inches) Weight...
Page 20 Chapter 2 System Information Feature Description Processor board The processor board supports up to four Intel Itanium processors and 48V power pods. Intel Itanium microprocessor Installed: Up to four Intel Itanium processors, packaged packaged in a Slot M lift socket. in Slot M pin array cartridges.
Page 21 Chapter 2 System Information Feature Description Contains the socket for the 12V DC-to-DC converter for the LVDS drives. Video Display Modes Max. Refresh Rate @ Max. Refresh Rate @ Max. Refresh 256 Colors 65K Colors Rate @ 16.7M Resolution Colors 640x480 200 Hz 200 Hz...
Page 22: Connector Pinouts
Chapter 2 System Information Connector Pinouts Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) Connectors Figure 5. Mini-DIN Connector Mini-DIN Connector Pinouts for the Mouse and Keyboard (female) Pin Number Signal Description Data signal...
Page 23: Parallel Port Connector
Chapter 2 System Information Pin Number Signal Description Clear to send Ring indicator Parallel Port Connector Figure 7. Parallel Port Connector Parallel Port Connector (female) Pinouts Pin Number Signal Description Pin Number Signal Description Strobe5 Acknowledge b Data bit 0 a Busy Data bit 1 a Paper end...
Page 24: Usb Connector
Chapter 2 System Information USB Connector NOTE Use of the USB port is supported for printers, scanners, and external modems. Figure 8. Universal Serial Bus Connector Universal Serial Bus Connector Pinouts Pin Number Signal Description VBUS Video Connector – Accessory Board The built-in video uses the standard 15-pin analog display pinout configuration.
Page 25: Lan Connector - Accessory Board
Chapter 2 System Information LAN Connector – Accessory Board GRN LED YEL LED Figure 10. LAN Connector LAN Connector Pinouts Pin Number Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal Not used...
Page 26: Connector Pinouts And Boardset Locations
Chapter 2 System Information Connector Pinouts and Boardset Locations VGA Video Port Figure 11. Video Port Connector Pinout Table 2 Video Port Connector Pinout Signal Signal Green Blue DDCDAT HSYNC VSYNC DDCCLK Keyboard and Mouse The PS/2-compatible connectors share a common housing; but they are not functionally equivalent. Figure 12.
Page 27: Scsi
Chapter 2 System Information Keyboard signal Mouse signal SCSI There is one external SCSI connector on the back of the server. Figure 13. SCSI Connector Table 3. Wide SCSI Connector Pinout Signal Signal S1 (+DB 12) S35 (-DB 12) S2 (-DB 13) S36 (-DB 13) S3 (+DB 14) S37 (-DB 14)
Page 28: Video Modes
Chapter 2 System Information Signal Signal S32 (+DB 9) S66(-DB 9) S33 (DB 10) S67 (-DB 10) S34 (DB 11) S68 (-DB 11) Video Modes The ATI RAGE 128 integrated video controller provides VGA modes for resolutions of 1280 x 1024 and below.
Page 29 Chapter 2 System Information 2D Modes for 64-bit SDR SD/SGRAM (100 MHz) (cont.) Display Refres Buffer Memory (MB) Mode h Rate Color Depth (bpp) 1024 x 768 1152 x 864 1280 x 1024...
Page 30: Parts Information
Chapter 3 Parts Information Parts Information Exploded View – Hot Swap and Display Figure 14. Hot Swap Components...
Page 31: Exploded View - Processor/Memory Access
Chapter 3 Parts Information Exploded View – Processor/Memory Access Figure 15. Processor/Memory Complex Access...
Page 32: Exploded View - Processor/Memory Complex
Chapter 3 Parts Information Exploded View – Processor/Memory Complex Figure 16. Processor/Memory Complex...
Page 33: Exploded View - Server Management Boards
Chapter 3 Parts Information Exploded View – Server Management Boards Figure 17. Server Management Boards – Exploded View...
Page 34: Exploded View - Power Distribution Board And Ide Drives
Chapter 3 Parts Information Exploded View – Power Distribution Board and IDE Drives Figure 18. T-Docking Board and IDE Drives Replaceable Parts List...
Page 35: Parts List Identifier
Chapter 3 Parts Information The items in this list and the corresponding item numbers in the respective Exploded Views apply to the HP Server, except where noted. NOTE The item numbers listed below are used with the part illustrations in order to identify the nomenclature of the part.
Page 36 Chapter 3 Parts Information Figure 16. Processor/Memory Complex Item No. Part Description 256MB DIMM 512MB DIMM 1GB DIMM 733MHz/2MB CPU Assy 800MHz/4MB CPU Assy Y-Cable CPU Power Pod Memory Board Thermal Sheetmetal Kit (includes D2D cover, CPU Airflow Baffle, Power Supply Filler Panel) 3.3V D2D CPU Thermal Dummy...
Page 37 Chapter 3 Parts Information Figure 18. Power Distribution Board and IDE Drives Item No. Description Internal SCSI Cable Power Dist. Board (T-Dock) Server Mgmt Cable DVD Assy LS-120 Assy 12V D2D LS-120 Connector Board DVD Connector Board Hot Plug PCI Board DVD Cable LS-120 Cable HPI Cables...
Page 39: Diagnostics
When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Server: •...
Page 40 Chapter 4 Diagnostics In addition to running tests, you can display system configuration information or the current test log. To do either, highlight the appropriate option and press the <Enter> key. Installing the Diagnostic Software To install the Diagnostic Software from the CD, complete the following steps: 1.
Page 41 Chapter 4 Diagnostics This first example works regardless of your current working directory. The software uses the default configuration file and creates a default log file. \efi\intel\service\diagnostics\fielddiags Example 2: This next example assumes your working directory is "\efi\intel" and specifies a custom configuration file named "MYCONFIG.CFG"...
Page 42 Chapter 4 Diagnostics Understanding Application Options The Platform Diagnostic Tests options are described in Table 4-2. Table 4-2. Application Options Option Description Run Quick Test Runs a partial set of a test's subtest list, or runs the complete subtest list but uses fewer built-in test parameters. Run Comprehensive Test Runs a test’s complete subtest list and uses a comprehensive set of built-in test parameters.
Page 43: Diagnostics Description: Post
The power switch does NOT turn off standby power, so disconnect the power cord to turn off standby power. SEL Data Tables The tables in this appendix provide information on the SEL viewer data on the HP Server rx4610 server platform. HP Server rx4610 Generator ID Codes...
Page 44 Chapter 4 Diagnostics Sensor Sensor Type Number Sensor Name Backplane (HSC TeeDock) Temperature HSC SCSI Backplane Temperature Processor 0 Core Temperature Processor 1 Core Temperature Processor 2 Core Temperature Processor 3 Core Temperature Upper Memory Board Temperature Lower Memory Board Temperature Sideplane Temperature I/O Board Temperature Processor Board Temperature 1...
Page 45 Chapter 4 Diagnostics Sensor Sensor Type Number Sensor Name Processor Board Sys Power Good Processor Board Chipset Power Supply Power OK Upper Memory Board Power Good Lower Memory Board Power Good Hot Swap 48 Volt FOK F172 Tach Fan 1 (left front) F172 Tach Fan 2 (left rear) F172 Tach Fan 3 (right front) F172 Tach Fan 4 (right rear)
Page 46 Chapter 4 Diagnostics Sensor Sensor Type Number Sensor Name Power Unit Power Unit Status Power Unit Redundancy Hot Swap Drive Hot Swap Drive 1 Status Hot Swap Drive 2 Status Hot Swap Drive 1 Present (left HDD) Hot Swap Drive 2 Present (right HDD) POST Error BIOS POST code Critical Interrupt...
Page 47: Event Description Codes
Chapter 4 Diagnostics Sensor Sensor Type Number Sensor Name Lower Memory Board Fan Boost Temperature Sideplane Fan Boost Temperature I/O Board Fan Boost Temperature Processor Board 1 Fan Boost Temperature Processor Board 2 Fan Boost Temperature TeeDock Board Fan Boost Temperature Event Description Codes The purpose of the Event Description field varies, depending on the Generator ID.
Page 48: Bios Error Codes\Messages
Diagnostics BIOS Error Codes\Messages The following list defines the BIOS error codes on the HP Server rx4610 server system. All BIOS error codes\messages, when encountered, appears on the video and are logged in the SEL unless it is full. The system event log record for these BIOS error codes has a sensor type of ‘0F’. To decode a BIOS error codes\message, use the last two bytes in the event description to identify the specific error.
Page 49 Chapter 4 Diagnostics 8121: Thermal trip failure: Processor in socket M1 8122: Thermal trip failure: Processor in socket M2 8123: Thermal trip failure: Processor in socket M3 8130: Processor in socket M0 Disabled 8131: Processor in socket M1 Disabled 8132: Processor in socket M2 Disabled 8133: Processor in socket M3 Disabled 8140: Processor in socket M0: failed FRB level 3 timer 8141: Processor in socket M1: failed FRB level 3 timer...
Page 50 Chapter 4 Diagnostics 8C56: Error in memory subsystem: Lower Board, DIMM 6 8C57: Error in memory subsystem: Lower Board, DIMM 7 8C58: Error in memory subsystem: Lower Board, DIMM 8 8C59: Error in memory subsystem: Lower Board, DIMM 9 8C5A: Error in memory subsystem: Lower Board, DIMM 10 8C5B: Error in memory subsystem: Lower Board, DIMM 11 8C5C: Error in memory subsystem: Lower Board, DIMM 12 8C5D: Error in memory subsystem: Lower Board, DIMM 13...
Page 51 Chapter 4 Diagnostics 8C7B: Error in memory subsystem: Upper Board, DIMM 11 8C7C: Error in memory subsystem: Upper Board, DIMM 12 8C7D: Error in memory subsystem: Upper Board, DIMM 13 8C7E: Error in memory subsystem: Upper Board, DIMM 14 8C7F: Error in memory subsystem: Upper Board, DIMM 15 8C80: Error in memory subsystem: Upper Board, DIMM 16 8C81: Error in memory subsystem: Upper Board, DIMM 17 8C82: Error in memory subsystem: Upper Board, DIMM 18...
Page 52 Chapter 4 Diagnostics 8CA0: DIMMs mapped out: Upper Board, 29 - 32 FFFE: Invalid Error Number FFFF: Reached Termination during Error Processing...
Page 53: Beep Codes
Chapter 4 Diagnostics Beep Codes Beep Codes and Interpretation Speaker beep code generation is supported on standby and when the system is powered up. The BMC may emit the beep codes listed in the table below. The waveform below describes the timing and the sequence of the Beep code 1-5-1-1---1 for power supply configuration failed to retain 3+1 redundancy.
Page 54: Types Of Memory Tests
Chapter 4 Diagnostics Types of Memory Tests The HP Server rx4610 platform memory test is separated into the following three individual tests: First Row Memory Test Base Memory Test Extended Memory Test Each of these tests have different functions and are explained separately.
Page 55: Base Memory Test
“ALL DIMM MAP OUT” - displayed on the upper LCD line User Action 1. Replace the first row of DIMMs. On repacing the DIMMs, make sure the size and HP part number match. 2. Clear CMOS via the front panel or via clear CMOS jumper in order to clear previous defective DIMM history.
Page 56 Platform Control (DPC) to read the System Event Log (SEL). Replace the defective DIMMs (in the example it is 5-8). On replacing the DIMMs, make sure the size and HP part number match. 2. Clear CMOS via the front panel or via clear CMOS jumper in order to clear previous bad DIMM history.
Page 57 1. Determine the first row of DIMMs using the scanning order defined in Table 11-2. Replace the first row of DIMMs with known good DIMMs. On replacing the DIMMs, make sure the size and HP part number match. 2. Clear CMOS via the front panel or via clear CMOS jumper in order to clear previous defective DIMM history.
Page 58 Platform Control (DPC) to read the System Event Log (SEL). Replace the defective DIMMs (in the example it is 5-8). On replacing the DIMMs, make sure the size and HP part number match. 2. Clear CMOS via the front panel or via clear CMOS jumper in order to clear previous defective DIMM history.
Page 59: Extended Memory Test
Platform Control (DPC) to read the System Event Log (SEL). Replace the defective DIMMs (in the example it is 5-8). On replacing the DIMMs, make sure the size and HP part number match. 2. Clear CMOS via the front panel or via clear CMOS jumper in order to clear previous defective DIMM history.
Page 60 Chapter 4 Diagnostics XXXXX MB Total Memory Installed XXXXX MB Configured XXXXX MB Tested Memory Errors Detected (will appear only if extended memory test finds errors). The first line is the total memory installed (regardless of condition). The second line is the total memory useable (and is less than the first line, only if defective DIMMS were found).
Page 61: Memory Test Duration
User Action Upon getting the notification of memory errors during extended memory testing, HP strongly recommends that the server be reset by pressing the reset button. On the subsequent boot, the defective DIMMs, found during extended memory testing, will be mapped out and will not be available as part of the useable memory.
Page 62: Memory Testing Error Codes\Messages
The ‘Defective DIMM Mapout’ is used to turn off mapout completely. If this is disabled, defective DIMMs will be detected, but not mapped out on the next BOOT. This may lead to data corruption and loss and HP DOES NOT RECOMMEND that this feature be disabled in the BIOS.
Page 63 Chapter 4 Diagnostics 8C5E: Error in memory subsystem: Lower Board, DIMM 14 8C5F: Error in memory subsystem: Lower Board, DIMM 15 8C60: Error in memory subsystem: Lower Board, DIMM 16 8C61: Error in memory subsystem: Lower Board, DIMM 17 8C62: Error in memory subsystem: Lower Board, DIMM 18 8C63: Error in memory subsystem: Lower Board, DIMM 19 8C64: Error in memory subsystem: Lower Board, DIMM 20 8C65: Error in memory subsystem: Lower Board, DIMM 21...
Page 64: Troubleshooting
8C9F: DIMMs mapped out: Upper Board, 21 - 24 8CA0: DIMMs mapped out: Upper Board, 29 – 32 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this HP Server. Be sure to turn off power to the HP Server when cleaning it.
Page 65: Troubleshooting Tips
These chemicals could damage the keyboard's plastic surfaces. HP recommends the periodic cleaning of tape heads, capstans, and guides on HP drive units and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure prolongs tape and head life and helps reduce read/write errors due to dust and oxidation.
Page 66: Troubleshooting Checklist
If you get an error message, see the section "Error Messages" below. ◊ 5. If the HP Server still will not boot, clear the CMOS memory and reboot. See "Clearing the CMOS Configuration". If the HP Server Will Not Power On Use these steps to check for power related problems: 1.
Page 67 3. If the PWR LED on any power supply is not a steady green, reseat the power supply. 4. You can release the lever and then reset it, or remove the power supply from the HP Server. 5. If all power supply LEDs are still blinking green, the HP Server might be in a sleep state.
Page 68 Chapter 5 Troubleshooting 5. If clearing the CMOS does not solve the problem, refer to "If the HP Server Passes the Post but Will Not Function" later in this chapter. 6. Run the SEL Viewer Utility. If the HP Server Hangs at POST Codes F0-F2 Use these steps to solve the POST error problems: 1.
Page 69: Bios Recovery
3. Check the power cable from the Processor Baseboard to the power pod connectors. If steps one to three above are complete and the processor is still disabled during the HP Server's power-on self-test (POST), you can re-enable it through the BIOS Setup Utility: 4.
Page 70: Password Problems
With the system powered down (OFF) and the AC power cords disconnected: a. Place jumper J7A1, RCOV*BOOT on the Legacy I/O Board for bootblock recovery. Refer to the HP Server rx4610 User Guide for the jumper location. b. Place the recovery diskette in the IDE drive.
Page 71: General Hp Server Problems
If you have forgotten the Administrator password, your HP Server will function normally, but you will not be able to access the Setup Utility or complete the boot process, if you reboot the HP Server. To reset the Administrator password, refer to the following procedure.
Page 72 The HP Server stops working (hangs) Typically, if the HP Server hangs before the end of the POST completes, the problem is probably a hardware failure. If the HP Server hangs after the POST completes, the problem is probably due to an incorrectly configured or corrupt driver, operating system, or application program, or a media (disk drive) error.
Page 73: Power Problems
1. Review the Troubleshooting Checklist before you continue. 2. Verify the AC power source is good: a. If the HP Server fans are audible or a control panel light is on, the power is on. b. Verify the circuit breaker for the AC power outlet.
Page 74: Video/Monitor Problems
6. If the problem persists, and if the power cord is detachable, try a known good power cord. 7. Unplug the power cord and wait 30 seconds. Plug in the power cord and turn on the HP Server. Wait a full 2 minutes. Check that the monitor starts displaying normally.
Page 75: Configuration Problems
13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully straighten each pin. 14. Connect the monitor cable to the HP Server video connector and turn on the HP Server. If there is a display, but characters are the wrong size or the display is the wrong color: a.
Page 76: Printer/Datacomm Problems
• The configuration cannot be saved and the battery loses power Refer to this section if the HP Server frequently loses date and time that may be caused by the battery losing power. 1. Review the Troubleshooting Checklist before you continue.
Page 77 9. Ensure you have selected the correct port setting when you configured the printer. The printer must be configured correctly for the HP Server and for the application. You may need to change some switch settings on the printer.
Page 78: Keyboard And Mouse Problems
• The mouse does not work or is intermittent The HP Server automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue.
Page 79: Flexible Disk Drive Problems
3. Check to see if boot from the flexible disk drive is enabled and if there is a bootable diskette in the flexible disk drive. 4. Select the Setup Utility (press [F2] during the boot process and check that the HP Server's mass storage configuration is correct. If for some reason you cannot run the Setup, you can clear CMOS and reconfigure the server.
Page 80: Dvd Problems
Symptom: • The HP Server won't boot from the DVD Use the Setup Utility to make sure the DVD drive is bootable: 1. Review the Troubleshooting Checklist and Boot Device Priority 2. Run the Setup Utility.
Page 81 This lets the SCSI BIOS for the boot controller load. Determine what the boot device priority is for the HP Server model. Verify that the boot device is in the right place in the priority.
Page 82 HP Server to ensure a stable SCSI bus. 11. Watch the boot screen for all SCSI devices to be displayed. For example, in a HP Server with 1 SCSI controller and 2 hard disk drives (one with ID 0 and one with ID 1), if a valid device is...
Page 83 Chapter 5 Troubleshooting a. If a second hard disk drive is connected to the SCSI bus, check it for proper address selection, SCSI cable connection, and proper power. b. Partition the hard disk drive if required. 14. Verify all SCSI devices on the bus are appropriate for that bus (only single-ended SCSI devices on the single-ended bus;...
Page 84: Processor Problems
1. Review the Troubleshooting Checklist before you continue. 2. If memory problems are being experienced, power the HP Server off and on. This performs a "cold" restart, rather than a "warm" restart (as it does when you press Ctrl+Alt+Del).
Page 85: Network Interface Card Problems
2. Most hub and switch connections require straight-through cable; consult their documentation. If you're directly connecting two computers (with no hub or other device), use a “crossover” cable. 3. Verify there are no resource conflicts between the NIC and any other accessories in the HP Server. Check the Setup Utility.
Page 87: Replacing Parts
• Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Page 88: Warnings And Cautions
Chapter 6 Replacing Parts Warnings and Cautions These warnings and cautions apply whenever you remove covers of the system. Only a technically qualified person should integrate, configure, or service the system. WARNING System power on/off: The on/off button (a convex button) on the front of the chassis DOES NOT turn off the system AC power.
Page 89: Removing And Installing The Top Cover
Chapter 6 Replacing Parts Removing and Installing the Top Cover The server comes with a removable top cover. Removal of this cover is necessary when installing or removing many components. You do not have to remove the top cover when removing or installing PCI hot plug and non-hot plug adapter boards, the Legacy I/O board, fans, hard drives, power supplies, or components inside the Processor/Memory Complex.
Page 90: Installing The Top Cover
Chapter 6 Replacing Parts 5. Loosen the thumbscrew at the front of the chassis that secures the 120 mm fan bay and fold the fan cover open. 6. Loosen the two thumbscrews that secure the top cover to the rear of the chassis and fold the rear half of the top cover open.
Page 91: Replacing Hot-Swap Components
Chapter 6 Replacing Parts Replacing Hot-Swap Components Hot Swapping the 172 mm Fans The four 172 mm cooling fans are mounted in pairs on each side of the chassis. You can hot-swap these fans without turning the server system power off. Each fan uses an amber LED located on the fan’s casing to indicate the fan has failed.
Page 92: Hot Swapping The 120 Mm Fans
Chapter 6 Replacing Parts 1. Lift the latch on the fan-access door and open the door. NOTE Verify the connector orientation prior to installing the new fan. 2. Slide the new fan into place with the connector oriented to engage the socket inside of the fan enclosure.
Page 93: Installing The 120 Mm Fans
Chapter 6 Replacing Parts Installing the 120 mm Fans Follow these steps to install a 120 mm fan: 1. Slide the server out of the rack far enough to expose the fan-access door on the top of the chassis. 2. Unscrew the thumbscrew on the front of the fan-access door and lift the door open. 3.
Page 94: Hot Swapping A Hard Drive
Hot Swapping a Hard Drive The HP Server supports a variety of single-ended SCSI SCA-type hard disk drives. The area of the chassis below the system’s controls and indicators on the front panel houses up to two 3.5-inch bays. Each bay can contain a single industry-standard SCSI-2 or SCSI-3, one-inch high hard disk drive from the factory.
Page 95: Installing A Hard Disk Drive
Chapter 6 Replacing Parts Figure 22. Removing a Hard Disk Drive 4. Carefully slide the assembly out of the bay, and place it on an antistatic surface. Installing a Hard Disk Drive Hard disk drives are packaged in their drive carriers for immediate installation. They require no assembly and may be installed without the use of any tools.
Page 96: Mounting A Hard Disk Drive In A Carrier
Chapter 6 Replacing Parts Figure 23. Hot Swapping a SCSI Drive Replace the plastic bezel on the front of the server. Mounting a Hard Disk Drive in a Carrier The rx4610 server supports a maximum of two host swap drive carriers. Each carrier can house a standard one inch high by three and half inch wide SCSI-2 or SCSI-3 hard drive.
Page 97 Chapter 6 Replacing Parts Figure 24. Hard Disk Carrier Figure 25. Mounting Hard Disk Drive to Carrier Assembly...
Page 98: Hot Swapping Power Supplies
Chapter 6 Replacing Parts Hot Swapping Power Supplies In a fully configured system, the power system contains four 800-watt autoranging power supplies. The third bay’s power supply serves a redundancy function for the server’s power supply requirements. CAUTION Because of chassis airflow disruption, the power supply bay should not be vacant for more than five minutes when server power is on.
Page 99: Removing A Power Supply
Chapter 6 Replacing Parts Power PFAIL FAIL Supply (Green) (Amber) (Amber) Status (Top Position) (Middle Position) (Bottom Position) okay Power supply failure Current limit Blinking Predictive failure Blinking / Latched Removing a Power Supply To remove a power supply, complete the following procedure: 1.
Page 100: Replacing Hot Plug Pci I/O Boards
Installing a Hot Swap PCI Board The HP Server has eight hot plug PCI I/O slots in the I/O Baseboard. You can replace a hot plug PCI I/O board without shutting down the server. However, you must use the operating system or a resident GUI to shut down or power off the PCI I/O board before you replace it.
Page 101 Chapter 6 Replacing Parts WARNING Make sure that the rack is anchored securely, so it will not tip when the server chassis is extended. 2. Pull the chassis out of the rack as far as it will go. 3. Loosen the two thumbscrews in the back of the chassis that secure the rear part of the top cover.
Page 102: Replacing Non-Hot Plug Pci I/O Boards
Replacing Non-Hot Plug PCI I/O Boards The HP Server has eight hot swap PCI board slots and two non-hot swap PCI board slots. You can remove a hot plug PCI I/O board without shutting down the server, but you must use the operating system or a resident GUI to shut down or power off the PCI I/O board before removing it.
Page 103: Removing A Non-Hot Plug Pci Board
The power supply will continue to provide standby current to the HP Server until the power cable is disconnected. 2. Disconnect the power cables and any external cables connected to the HP Server. If necessary, label each one to expedite re-assembly.
Page 104 Chapter 6 Replacing Parts 3. Pull the chassis out of the rack. CAUTION Wear a wrist-strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure the metal of the wrist-strap contacts your skin. 4. Loosen the two thumbscrews in the back of the chassis that secure the rear cover. 5.
Page 105 Chapter 6 Replacing Parts Figure 31. Accessing the Non-Hot Plug Boards 10. Release the plastic retaining mechanism (I/O Card Guide) that secures the end of the board nearest the front of the chassis so that it will allow a board to be inserted 11.
Page 106: Removing And Installing The Hard Disk Bay
Chapter 6 Replacing Parts 25. Once the accessory board is installed, you may need to install software drivers. The drivers for the new board are either part of your existing system software or included on a flexible diskette provided with the accessory board. Removing and Installing the Hard Disk Bay The Hard Drive Bay provides mounting features for two hot swap hard drives, the Front Panel Interface board, and the Hot Swap Backplane board.
Page 107: Installing The Front Panel Board
Installing Non-Hot Swap Drives The HP Server supports a slimline IDE diskette drive for 1.44 MB and 120 MB media and a DVD drive. Both drives are part of the standard configuration and mount directly above the power bays on the front of the chassis.
Page 108: Installing The Floppy Disk Drive
Removing the Floppy Diskette Drive To remove the floppy diskette drive, complete the following procedure: 1. Observe all safety and ESD precautions whenever you remove the cover from the HP Server. WARNING Before removing the top cover, always disconnect the power cord and unplug the Ethernet cables.
Page 109: Installing The Dvd Drive
To remove the DVD drive, complete the following procedure: 1. Observe the safety and ESD precautions at the beginning of this chapter. 2. Remove the top cover as described in “Removing and Replacing the HP Server’s Main Cover” in Chapter 2.
Page 110: Connecting External Scsi Devices
The second SCSI channel B is connected directly to the external VHD (Very High Density) 68-pin SCSI connector on the rear panel. All external SCSI devices are connected to the HP Server using this external connector, but the external SCSI devices must provide the necessary termination at the end of the SCSI chain.
Page 111: Removing And Installing The Processor/Memory Complex
1. If the system is already installed and working, power down the system. WARNING The power supply will continue to provide standby current to the HP Server until the power cable is disconnected. Before removing the cover, always disconnect the power cord and unplug the Ethernet cables.
Page 112: Installing The Processor/Memory Complex
Chapter 6 Replacing Parts Figure 37. Removing the Processor/Memory Complex WARNING Fully loaded, the Processor/Memory Complex weighs 36 pounds (16.33 kg). Minimally configured, this complex weighs 24 pounds (10.80 kg). Exercise caution when lifting the complex out of the system. 9.
Page 113: Attaching A Heat Sink To A Microprocessor
Chapter 6 Replacing Parts • Be sure that you are grounded with a heel or wrist strap. It is recommended that you also use an anti-static smock. • Remove processors from the packaging at an ESD safe workstation that has a flat surface. •...
Page 114: Removing And Installing Microprocessors Or Cpu Thermal Dummies
Removing and Installing Microprocessors or CPU Thermal Dummies The HP Server may have from two to four processors. Each processor is paired with an associated power pod. If your server has two processors, they must both reside on the top half of the Processor/Memory Complex.
Page 115: Installing A Cpu Thermal Dummy
Chapter 6 Replacing Parts you slide the baffle out. You need this sheet metal baffle out of the way to access some of the captive screws in the next step. 5. Remove the Y cable to the power pods. 6. Loosen the four thumbscrews that secure the triple-beam to the sides of the Processor/Memory Complex.
Page 116: Installing An Additional Processor
Complete the following steps to install an additional processor: 1. Unpack the processor shipping box and check the contents against its packing list. 2. If the HP Server is already installed and operating, shut down the NOS according to directions in your NOS documentation.
Page 117 Chapter 6 Replacing Parts Figure 39. Installing the Microprocessor 10. Place the power pod into position on the Processor Baseboard. Ensure that the engaging tab is to the rear of the retention module (RM) and then slide it forward to engage its connector on the processor.
Page 118 Chapter 6 Replacing Parts 12. Secure the triple beam into place by tightening the top captive screws and then the four thumbscrews on the end of the beam. Figure 41. Placing the Triple Beam Over the Processors 12. If you are installing a CPU thermal dummy, skip this step. Otherwise, connect the Y-cable to each power pod.
Page 119: Firmware And Software Changes
Upgrading the Firmware If your processor included a new CD, insert the CD into the HP Server DVD drive and power on the HP Server. Follow the instructions provided on screen to ensure the system BIOS is up-to-date. The system BIOS on the CD will be compared to the HP Server’s current BIOS, and if necessary, will indicate to you that...
Page 120: Installing Memory Boards
Chapter 6 Replacing Parts Figure 42. Memory Boards Installing Memory Boards Two memory boards exist, one plugged into each side of the Processor Baseboard (the top and the underside of the Processor/Memory Complex). This procedure describes the installation process for either memory board.
Page 121: Installing And Removing Dimms
• DIMMs must be installed in the order indicated by the numbered slots on the memory board in groups of four. Verify that the same size DIMM is used in any given row by using the same HP part number.
Page 122: Removing Dimms
1. If the system is already installed and working, power down the system. WARNING The power supply will continue to provide standby current to the HP Server until the power cable is disconnected. 2. Disconnect the power cables and all external cables.
Page 123: Removing And Installing The Memory Board Dc-To-Dc Converters
Chapter 6 Replacing Parts Removing and Installing the Memory Board DC-to-DC Converters The Memory Board DC-DC Converters reside on the side of the Processor/Memory Complex inside the system chassis. The server uses four converters to supply regulated power to the Processor/Memory Complex.
Page 124: Installing The Processor Baseboard
Chapter 6 Replacing Parts 3. Carefully align the Processor DC-to-DC converter’s plug with the socket on the Processor/Memory Complex assembly and press it firmly into place. Be sure to keep the converter level such that the keyed guide accepts the edges of the bottom PCB on the converter.
Page 125: Removing The Processor Baseboard
Chapter 6 Replacing Parts Removing the Processor Baseboard To remove the processor baseboard, complete the following procedure. 1. Observe the safety and ESD precautions at the beginning of this chapter. 2. Remove the Processor/Memory Complex from the system. 3. Remove the topside memory board from the Processor/Memory Complex as described in “Removing and Installing Memory Boards.”...
Page 126: Installing The Board In A System With Three Or Four Microprocessors
Chapter 6 Replacing Parts Installing the Board in a System with Three or Four Microprocessors When installing a board that contains three or four microprocessors, complete the following procedure: 1. Place the bottom half of the Processor/Memory Complex on a clean ESD-protected work surface.
Page 127: Installing The Board In A System With Two Microprocessors
Chapter 6 Replacing Parts Figure 47. The Triple Beam 16. Install the processors and power pods into the bottom half of the Processor/Memory Complex as described in “Installing an Additional Processor.” 17. Install the triple beam and the metal baffle. 18.
Page 128 Chapter 6 Replacing Parts 8. Install the memory board into the bottom half of the Processor/Memory Complex as described in “Removing and Installing Memory Boards.” 9. Install the triple beam and metal baffle. 10. Carefully turn the Processor/Memory Complex over so that you can work on the topside. 11.
Page 129: Removing And Installing The Scsi Backplane
Chapter 6 Replacing Parts Removing and Installing the SCSI Backplane The SCSI Backplane resides on the back of the Hard Drive Bay. It is accessed by removing the Hard Disk Bay. Removing the SCSI Backplane To remove the SCSI Backplane, complete the following steps: 1.
Page 130: I/O Baseboard
1. Observe all safety and ESD precautions for handling electronic components. WARNING The power supply will continue to provide standby current to the HP Server until the power cable is disconnected from the rear panel. 2. Power down the HP Server.
Page 131: Installing The I/O Baseboard
Chapter 6 Replacing Parts Figure 50. Removing the Sideplane DC-DC Converters 13. Loosen the two captive screws that hold the plastic shield over the I/O Baseboard. These screws also secure the baseboard tray to the server chassis. 14. Remove the PCI LED cable. 15.
Page 132 Chapter 6 Replacing Parts 1. Observe all safety and ESD precautions for handling electronic components. 2. Install the I/O Baseboard into the I/O Baseboard tray. 3. Orient the I/O Baseboard and tray assembly such that the connector end faces the Sideplane. 4.
Page 133: Sideplane Board
Chapter 6 Replacing Parts Sideplane Board The Sideplane is attached inside the left wall at the rear of the chassis. It receives the I/O Baseboard as well as the Power Distribution Board (T-Docking). To remove the Sideplane you must remove the Power Distribution Board (T-Docking), the I/O Baseboard, and the Processor/Memory Complex.
Page 134: Installing The Sideplane Board
Chapter 6 Replacing Parts Figure 53. Remove the Sideplane Installing the Sideplane Board To install the Sideplane board, complete the following steps: 1. Observe all safety and ESD precautions for handling electronic components. 2. Install the Sideplane on to the mounting plate by tightening the two mounting plate screws. 3.
Page 135: Installing The Pci Hot Plug Led Board
Chapter 6 Replacing Parts 7. Loosen the screw that secures the non-hot plug PCI adapter board cover. 8. Grasp the cover by its exposed, long side and lift the cover away from the chassis. You can completely remove the cover if you want by unseating the slot hinge. Access is now available to the PCI Hot Plug LED Board.
Page 136: Legacy I/O Board
Chapter 6 Replacing Parts Legacy I/O Board The Legacy I/O Board is plugged into the I/O Baseboard in the rear of the chassis. It is accessible only when you remove or lift the non-hot plug PCI adapter board cover. Removing the Legacy I/O Board To remove the Legacy I/O Board, complete the following procedure: 1.
Page 137: Installing The Legacy I/O Board
Chapter 6 Replacing Parts Server Management Cable DVD Cable Floppy Disk Drive Cable Figure 54. Removing Legacy I/O Board 14. Remove both IDE cables (DVD and Floppy Disk Drive) from the Legacy I/O board by grasping the ends of the cable connectors and rocking them out of their respective connectors. 15.
Page 138 Chapter 6 Replacing Parts 9. Install the non-hot plug PCI adapter board cover by aligning the slotted hinge into the chassis housing, closing the cover, and securing the cover screw. 10. Close the rear part of the top cover and secure it by tightening the two thumbscrews in the back. 11.
Page 139: Changing The Legacy I/O Board Battery
Chapter 6 Replacing Parts Changing the Legacy I/O Board Battery The lithium battery on the Legacy I/O board powers the real-time clock (RTC) for three to four years in the absence of power. When the battery weakens, it loses voltage and the system settings stored in CMOS RAM in the Real Time Clock (such as the date and time) can be wrong.
Page 140: Power Distribution Board (T-Docking)
Chapter 6 Replacing Parts Power Distribution Board (T-Docking) The Power Distribution Board (T-Docking) resides in the upper front half of the chassis above the 172 mm fans. You can access it by removing the top cover of the chassis and removing the Hard Drive Bay. Removing the Power Distribution Board (T-Docking) 1.
Page 141 Chapter 6 Replacing Parts 10. Remove the 12 V DC-DC converter from the top of the Power Distribution Board (T-Docking). 11. Remove the fan, DVD, and floppy drive cable power connector from the Power Distribution Board by squeezing the lock tab and carefully pulling the connector upwards. Loosen the two top captive screws from the AC Power Distribution Bracket.
Page 142: Installing The Power Distribution Board (T-Docking)
Chapter 6 Replacing Parts Figure 57. Removing the Hard Drive Bay from the Chassis 16. Disconnect the two 172 mm fan cables from the bottom side of the Power Distribution Board (T-Docking). You can access these cables from the emptied Hard Drive Bay. 17.
Page 143 Chapter 6 Replacing Parts To install the Power Distribution Board (T-Docking), complete the following procedure: 1. Remove the U-shaped handle on the original Power Distribution Board (T-Docking) and attach it to the replacement board. 2. Place the Power Distribution Board (T-Docking) into position, taking care to locate the board over the indexing stake in the middle and not over the SCSI cable.
Page 144 Chapter 6 Replacing Parts...
Page 145: Index
Index Index CPU thermal dummies, 106 172 mm or 120 mm Fans Do Not Operate, 61 DC outputs, 5 DC-to-DC Converters, 115 5.25-inch drive Diagnostic Tests, 31 bay size and capacity, 5 diagnostics, 31, 35 DIMM configurations, 114 DIMM slots, 114 AC distribution bracket, 133 DIMMs Accessory Boards, 92...
Page 146 22 interface, 12 parts list, 26 password problems, 63 IDE Devices, 9 If the HP Server Will Not Power On, 58 PCI boards indicators software drivers, 98 cooling fault LED (yellow), 2 PCI Hot Plug LED Board, 126...
Page 147 reenabling disabled processors, 61 specification, 10 processor, installing, 108 standby current, 108 Processor/Memory Complex. See Removing status indicators processors drive activity LED (green), 2 reconfigure NOS, 111 drive fault LED (yellow), 2 drive power LED (green), 2 switches read/write errors, 71 NMI, 2 recovery mode indicator, SCSI drive, 86 power, 2...

HP server rx4610 Service Manual

1 General Information

2 System Information

3 Parts Information

4 Diagnostics

5 Troubleshooting

6 Replacing Parts

Index

Quick Links

Service Manual

Troubleshooting

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Summary of Contents for HP server rx4610

Table of Contents