Troubleshooting Chart - IBM IntelliStation E Pro 6216 Installation Manual

Troubleshooting chart

Notes:
1. See "Solving Problems" in the User's Guide on the IBM IntelliStation
2. If you cannot find the problem in the troubleshooting chart, run the diagnostic
Monitor
The screen is blank.
Only the cursor appears.
The monitor works when you turn
on the computer, but goes blank
when you start some application
programs.
Wavy, unreadable, rolling,
distorted screen, or screen jitter.
POST Failing device or
message problem found
00180xxx A PCI adapter requested
a resource that is not
available
012980xx Data for microprocessor
012981xx
I9990305 POST could not find an
operating system
Documentation CD for more detailed troubleshooting charts.
programs. If you have run the diagnostic test programs, or if running the tests
does not detect the problem, call for service.
Verify that:
1. The computer power cord is plugged into the computer and a working
electrical outlet.
2. The monitor cables are connected properly.
3. The monitor is turned on, and the brightness and contrast controls are
adjusted correctly.
If the items above are correct and the screen remains blank, call for service.
Call for service.
Verify that:
1. The primary monitor cable is connected to the video port.
2. You installed the necessary device drivers for the applications.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If the items above are correct and the screen remains blank, call for service.
If the monitor self-tests show the monitor is OK, consider the location of the
monitor. Magnetic fields around other devices (such as transformers, appliances,
fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the
monitor. (Moving a color monitor while it is turned on might cause screen
discoloration.) Then, move the device and the monitor at least 305 mm (12 in.)
apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, see
your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Suggested action
Start the Configuration/Setup Utility program and
ensure that the resources needed by the PCI
adapter are available.
Download and install the latest level of system BIOS
code.
Install your operating system.
Suggested action
Chapter 5. Solving problems
49