IBM BNT Installation Manual page 74

availability of parts. Contact your local IBM representative or the subcontractor or
reseller performing services on behalf of IBM for country and location specific
information.
Types of Warranty Service
Type 1 - Customer Replaceable Unit ("CRU") Service
Type 5 - CRU and On-site Service
Type 6 - CRU and Courier or Depot Service
Type 7 - CRU and Customer Carry-In or Mail-In Service
Type 8 - CRU and Machine Exchange Service
Service Levels
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BNT Virtual Fabric 10Gb Switch Module: Installation Guide
IBM provides replacement CRUs to you for you to install. CRU
information and replacement instructions are shipped with your Machine
and are available from IBM at any time on your request. CRUs are
designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.
Installation of a Tier 1 CRU is your responsibility. If IBM installs a Tier 1
CRU at your request, you will be charged for the installation. You may
install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge, under the type of warranty service designated for your Machine.
IBM specifies in the materials shipped with a replacement CRU whether a
defective CRU must be returned to IBM. When return is required, 1) return
instructions and a container are shipped with the replacement CRU, and 2)
you may be charged for the replacement CRU if IBM does not receive the
defective CRU within 15 days of your receipt of the replacement.
At IBM's discretion you will receive CRU service or IBM or your reseller
will repair the failing Machine at your location and verify its operation.
You must provide suitable working area to allow disassembly and
reassembly of the IBM Machine. The area must be clean, well lit and
suitable for the purpose.
At IBM's discretion you will receive CRU service or you will disconnect
the failing Machine for collection arranged by IBM. IBM will provide you
with a shipping container for you to return your Machine to a designated
service center. A courier will pick up your Machine and deliver it to the
designated service center. Following its repair or exchange, IBM will
arrange the return delivery of the Machine to your location. You are
responsible for its installation and verification of operation.
At IBM's discretion you will receive CRU service or you will deliver or
mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing
Machine suitably packaged to a location IBM designates. After IBM has
repaired or exchanged the Machine, IBM will make it available for your
collection or, for Mail-in Service, IBM will return it to you at IBM's
expense, unless IBM specifies otherwise. You are responsible for its
installation and verification of operation.
At IBM's discretion you will receive specified CRU service or IBM will
initiate shipment of a replacement Machine to your location. You must
pack the failing Machine into the shipping container that contained the
replacement Machine and return the failing Machine to IBM.
Transportation charges, both ways, are paid by IBM. You may be charged
for the replacement Machine if IBM does not receive the failing Machine
within 15 days of your receipt of the replacement Machine. You are
responsible for its installation and verification of operation.