IBM BNT Installation Manual page 59

and problem determination procedures. A copy of the service documentation for
your Machine can also be found at the following IBM website:
http://www.ibm.com under "Support and downloads".
If you are unable to resolve your problem with the service documentation, contact
IBM or your reseller to obtain warranty service. Contact information for IBM is
provided in Part 3. If you do not register the Machine with IBM, you may be
required to present proof of purchase as evidence of your entitlement to warranty
service.
What IBM Will Do to Correct Problems
IBM will attempt to diagnose and resolve your problem over the telephone or
electronically by access to an IBM Internet website. Certain Machines contain
remote support capabilities for direct problem reporting, remote problem
determination, and resolution with IBM. When you contact IBM for service, you
must follow the problem determination and resolution procedures that IBM
specifies. Following problem determination, if IBM determines on-site service is
required, a service technician will be scheduled for service at your location.
You are responsible for downloading or obtaining from IBM, and installing
designated Machine Code (microcode, basic input/output system code (called
"BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM
Machine) and other software updates in a timely manner from an IBM Internet
website or from other electronic media, and following the instructions that IBM
provides. You may request IBM to install Machine Code changes, however, you
may be charged for that service.
Some parts of IBM Machines are designated as Customer Replaceable Units
("CRUs"). If your problem can be resolved with a CRU (e.g. keyboard, memory,
hard disk drive), IBM will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through your
application of Machine Code or software updates, or with a CRU, IBM or its
subcontractor or a reseller that has been approved by IBM to provide warranty
service, will either, at its discretion, 1) repair it to make it function as warranted, or
2) replace it with one that is at least functionally equivalent. If IBM or its
subcontractor or the reseller is unable to do either, you may return the Machine to
your place of purchase and your money will be refunded.
IBM or its subcontractor or the reseller will also manage and install selected
engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or its subcontractor or the reseller replaces becomes IBM's property, and the
replacement becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement assumes
the warranty service status of the replaced item.
Your Additional Responsibilities
You agree:
47
Appendix B. Warranty