Troubleshooting - Andrew Node C837 User Manual

4.3 TROUBLESHOOTING

Connection Problem:
After clicking Connect, the progression goes from Dialling to a Connection Error as
shown below.
Possible Solutions:
I. The connection is not configured properly.
a. Click Properties→Configure in the
Direct Connection window.
Make sure Speed is set at 57600.
Make sure no flow control is checked.
b. Click Start→Settings→Control Panel→
Phone and Modem Options.
Go to the Modem tab.
Highlight the used modem connection.
Click Properties.
In the General tab set the Speed to 57600.
c. Click Advanced.
Click Change Default Preferences.
Click on the General tab.
Make sure Speed is set to 57600.
Make sure Flow Control is set to None.
d. Click Change Default Preferences
Make sure Data Bits are set to 8.
Make sure Parity is set to None.
Make sure Stop Bits is set to 1.
Click OK to exit.
II. The physical connection is loose.
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User's Manual for Node C Network Elements
PRELIMINARY M0121A1A_uc.doc