General Program Problems - Dell Latitude D400 User Manual

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General Program Problems

Fill out the Diagnostics Checklist
A program crashes
S
E E T H E S O F T W A R E D O C U M E N T A T I O N
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
E
N D T H E P R O G R A M
Simultaneously press
1
Click the Applications tab, and then select the program that is no longer
2
responding.
Click End Task.
3
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
keystroke or a proper shutdown, press the power button until the computer turns
off. Press the power button again to restart the computer.
Windows XP
The computer restarts.
Windows 2000
The solid blue screen appears because you were not able to perform a proper
Windows shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY
as you complete these checks.
— Many software manufacturers
.
— If the computer does not respond to a
NOTE: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
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So l vi n g Pro b l em s