Modem And Internet Connection Problems - Dell Latitude D400 User Manual

FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm
Modem and Internet Connection
Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network may damage the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
Fill out the Diagnostics Checklist
C
H E C K T H E T E L E P H O N E W A L L J A C K
from the modem and connect it to a telephone. Listen for a dial tone. Ensure
that you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
C
O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone line to connect the modem directly to the telephone wall jack.
C
H E C K T H E C O N N E C T I O N
the modem.
C
H E C K T H E T E L E P H O N E L I N E
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
I
R R E G U L A R D I A L T O N E
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY
as you complete these checks.
— Disconnect the telephone line
— Verify that the telephone line is connected to
— Try using a different telephone line. If you
— If you have voice mail service, you might hear an
NOTE: If you can
connect to your Internet
service provider (ISP),
your modem is
functioning properly. If
you are sure that your
modem is working
properly and you still
experience problems,
contact your ISP .
—
So l vi n g Pro b l em s
117