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7
FAQs
Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Machine Overview
Is there an accessory missing?
• Check the 'Getting Started' page in this guide or the box that the machine came in to make sure that the part
is definitely included in your unit.
• If it is missing, we're here to help. Please contact your local service agent.
Why won't the vacuum cleaner pick up?
• The filters may need cleaning, please refer to the 'Looking After Your Machine – Filters' page of this user guide (p5-6)
• The separator may be clogged, please refer to the 'Looking After Your Machine – Filters' page of this user guide (p5-6)
• There may be a blockage in the hose, please check the hose and remove the blockage
• The dirt container may be full or blocked, please refer to the 'Looking After Your Machine – Emptying and cleaning
dirt container' page of this user guide (p5)
• The dirt container may be incorrectly installed, please ensure the dirt container is locked in place.
What do I do if an accessory/the unit becomes damaged or broken?
• Please check if the damage is with the accessory or the unit. To do this, firstly remove the accessory from
the unit and check if there is suction from the hose. If there is suction from the hose this confirms that the damage is with
the accessory.
Why is dust escaping from the vacuum?
• The filters may not be installed correctly, please refer to the 'Looking After Your Machine – Filters'
page of the user guide (p5-6)
• The dirt container may be full or blocked, please refer to the 'Looking After Your Machine – Emptying and cleaning
dirt container' page of this user guide (p5)
• The filters may need cleaning, please refer to the 'Looking After Your Machine – Filters' page of this user guide (p5-6)
• There may be a blockage in the hose, please check the hose and remove the blockage.
Why does my vacuum cleaner have no power?
• It may not be plugged into the electrical socket correctly. Ensure that the plug is pushed into the electrical
socket securely
• The electrical socket may not be working. Check the fuse or breaker and consult an electrician
• The motor thermostat may have tripped. Switch off and unplug the vacuum cleaner. Check the unit for blockages, clean
the filters – please refer to the 'Looking After Your Machine – Filters' page of this user guide (p6) and clean the
separator – please refer to the 'Looking After Your Machine – Emptying and cleaning dirt container' page of this user
guide (p5). Leave the vacuum cleaner for 24 hours before switching the vacuum cleaner back on.
Why does the vacuum cleaner cut out?
• The motor is equipped with a thermal cut-out. If for any reason the unit should overheat, the thermostat will
automatically turn the unit off. Should this occur, unplug the vacuum cleaner from the electrical socket and turn off the
switch. Remove and empty the dirt container. Check the hose for blockages. Clean the filters. Allow the unit to cool for
approximately 1 hour (if you have cleaned the filters you will need to wait 24 hours for the filters to dry before putting them
back in the machine).
What do I do if the unit becomes damaged or broken?
• Please visit Hoover.com.hk or contact your local service agent (P10).
Emptying and cleaning the dirt container
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