Avaya Scopia XT Executive User Manual page 118

Troubleshooting the Avaya Scopia
Blank screen
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The system displays a blank screen.
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Solution
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• Verify the power cord of the XT Codec Unit is connected properly at both ends.
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• Verify the monitor's power cord is connected properly at both ends.
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• Check that the monitor is connected to HD1
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• Verify the XT Codec Unit's LED is on. If the LED is blinking, press the Power key
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XT Remote Control Unit.
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• Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure
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the monitor/DVI cable is connected properly at both ends.
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Screen layout cropped
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The screen layout appears to be cropped.
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Configure the monitor layout as described below.
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1. From the endpoint's main menu, select Configure > Quick Setup.
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2. Select Next to navigate to the Configure Monitor page.
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3. Follow the instructions on the screen to adjust the image.
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When you adjust the image, 4K output is automatically disabled.
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If necessary, refer to
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Menus or remote presentation cropped
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The system menus or the remote presentation appears to be cropped.
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Solution
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Adjust the way the image appears on the monitor. To see your adjustments in real-time, we
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recommend performing this procedure from the endpoint itself.
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If configuring from the endpoint, you must first enable advanced configuration, as described in
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Deployment Guide for Avaya Scopia
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1. Access the monitor settings. From the XT Series web interface, select Administrator
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settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's
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main menu, select Configure > Advanced > I/O connections > Monitor > Graphic
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Adjustments.
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2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2).
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3. Select your preferred image view mode. On the XT Executive, use the Monitor HD2 area.
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December 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
®
XT Series
Adjusting the Image Position
®
XT Series.
®
Avaya Scopia
DRAFT—December 15, 2017—1:33 PM (UTC)
and the power is on.
on page 38 for operational information.
XT Series User Guide
on the
118