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Related Manuals for Avaya IP Office 5420 + EU24
Summary of Contents for Avaya IP Office 5420 + EU24
- Page 1 IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)
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Page 2: Table Of Contents
Changing Function Key Labels... 22 Automatic Gain Control (AGC) ... 22 Function Keys ... 23 Overview of the Function Keys ... 23 Page ii - Contents IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) - Page 3 HGOS- - Clear Hunt Group Out of Service ...41 Hold - Hold Call ...41 HoldCW - Hold Call Waiting ...41 IAuto - Automatic Intercom...41 ICSeq - Set Inside Call Sequence...42 IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Contents - Page iii...
- Page 4 EU24 Expansion Module EU24 Overview ... 56 Connection... 56 Using the EU24 Expansion Module ... 57 Viewing the Alternate Display ... 57 Page iv - Contents ... 56 IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)
- Page 5 Selecting a Call Appearance/Feature Button... 57 Understanding Call Appearance/Feature Button Status Icons ... 57 Index... 58 IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Contents - Page v...
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Page 6: The 5420 Telephone
The 5420 Telephone Overview of the 5420 This guide covers the use of the Avaya 5420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 5420 telephone’s software running at REL:4.00 or higher (see Using Self Test on page 21). -
Page 7: Call Appearance Keys
This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Appearance keys remain at their default settings. -
Page 8: System Features
An H is also shown on the key takes the call off hold and puts any other current IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) -
Page 9: Basic Call Handling Features
Basic Call Handling Features Answer a Call When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: •... -
Page 10: Headset Working
Headset Working When a headset is to be used on your 5420, it must be plugged in to the headset socket on the base of your 5420 telephone. To activate the headset and switch off the handset, press headset working is activated. -
Page 11: Speed Dial
Speed Dial The Speed Dial feature allows you to have the 5420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104). See Speed Dials on page 13. To make a call to a personal directory entry using the Speed Dial feature: Press the Press the button next to the entry you want to call. -
Page 12: Transfer
Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension With a call in progress, press When you hear dial tone, dial the number to which the call is to be transferred. -
Page 13: Speed Dials
Where a dialing prefix is required (for example an external line access digit; usually 9) then that prefix must be part of the speed dial number. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) SpDial. -
Page 14: Using Speed Dials
The to exit the current key. A request Cancel to exit without deleting. Done to return to the speed dial list. to exit the current key. Done to return to the IP Office 5420 + EU24 User’s Guide... -
Page 15: Adding A New Speed Dial
See Deleting a Speed Dial on page 14. With Name selected, begin entering text using the telephone keypad. Each key is marked with the letters and number it provides. You may have to press the key more than once depending on the character you require. -
Page 16: Using The Call Log
40DHB0002UKEG – Issue 4 (9th February 2004) Log. IP Office 5420 + EU24 User’s Guide... -
Page 17: Using The Call Log
Press • If the number shown is external but doesn't include the external dialing prefix used by your telephone system, go off-hook, dial the prefix and then press Call. Saving a Call Log Entry to Your Speed Dial List Press At default, Missed calls are displayed first. -
Page 18: Deleting A Call Log Entry
Yes/No to change the value of the currently underlined 40DHB0002UKEG – Issue 4 (9th February 2004) Soft Key. key next to the Exit. to exit the current key next to it. Save. You will Cancel. IP Office 5420 + EU24 User’s Guide... -
Page 19: Changing The 5420 Options
Handset AGC/Headset AGC: Switch handset/headset automatic gain control on/off. See Automatic Gain Control (AGC) on page 22. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) next to it key actions change according to the current available actions. -
Page 20: Selecting Personalized Options
• Set the message lamp to flash when you receive a call. • Set the telephone to revert to the call handling screen when you are setting up/using Speed Dial, Call Log, etc. To change the ring pattern: You can choose from among eight different ring patterns. -
Page 21: Call Log Setup
To display the call handling screen at any time, press Press Press Using Self Test Self test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by a telephone system maintainer. Press Press Caution: Press and hold the phone lamps should come on. -
Page 22: Language
Language When the 5420 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanes (Katakana characters). -
Page 23: Function Keys
See Function Key Programming on page 25. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Function Keys and... -
Page 24: Display Mode
Display Mode The 5420 telephone has two display modes. These control the order in which features are assigned to the display keys. The modes are: • Normal Mode: In this mode the 3 pages of Label options. • Call Center Mode: In this mode some of the keys on the first two screen pages. -
Page 25: Function Key Programming
Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administrator... -
Page 26: Shorthand Programming Mode
40DHB0002UKEG – Issue 4 (9th February 2004) Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key. keys to move through the list of features. key adjacent to its name. IP Office 5420 + EU24 User’s Guide... -
Page 27: Longhand Programming
• Press Keep programmed. • Press Delete programmed. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Admin or Admin 1. See Function Key Programming on page 25. to switch to longhand programming mode. until the required feature required is shown, then press Selct key. -
Page 28: Display Key Features
DkPickup appears against a call appearance key. 40DHB0002UKEG – Issue 4 (9th February 2004) Function ) the call, answer EXIT). key. This function can also be Admin 1 key and then the IP Office 5420 + EU24 User’s Guide... -
Page 29: Absnt - Set Absent Text
If programmed without data, ENTER ACCOUNT is displayed after Enter an account code and press Set If the account code entered does not match a valid account code set on the telephone system, RENTER ACCOUNT is displayed. Acct key can be pressed before or during a call. -
Page 30: Apear - Appearance
AutCB again cancels the callback. BusyH switches the user's 'busy on held' state to either on or off as 40DHB0002UKEG – Issue 4 (9th February 2004) Admin key. Busy and then Speaker. IP Office 5420 + EU24 User’s Guide AutCB sets... -
Page 31: Cfrwd - Call Forwarding All (!)
CnfRV. This function cannot be programmed through the phone by the user. Pressing number of conference parties allowed at any time is determined by the telephone system. [User | Digital Telephony | Advanced | Call | Conference Meet Me] Conf+ - Conference Add Places all calls held by the extension into a conference. -
Page 32: Cpark - Call Park (!)
[User | Digital Telephony | Advanced | Call | Call Waiting Off] Page 32 - Function Keys Function Key Programming Admin key. Admin key. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) CPark key and... -
Page 33: Cwon - Call Waiting On
• Extrn numbers. [User | Digital Telephony | Emulation | Directory] IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) CWSus is only supported if the exchange provides a Q.931 suspend call Dir displays a number of options. -
Page 34: Dirct - Dial Direct
DNDOf switches the extension's do not disturb state off. DNDX+ adds the set number to the extension's do not disturb exception DNDX- adds the set number to the extension's do not disturb exception 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 5420 + EU24 User’s Guide... -
Page 35: Dpkup - Directed Call Pickup (!)
[User | Digital Telephony | Advanced | Miscellaneous | Flash Hook] IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) DPkUp key displays that number. When a DPkUp to answer (pick up) that call. -
Page 36: Folto - Follow Me To
FwBNo set the extension's forwarding number to that specified by the key FwBOn toggles the extension's forward on busy state and can also be FwBOf switches the extension's use of forward on busy off. 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 5420 + EU24 User’s Guide... -
Page 37: Fwdh+ - Forward Hunt Group Calls On
[User | Digital Telephony | Advanced | Call | Cancel All Forwarding] IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) FwdH+ toggles the feature on/off. When on, FwdH+ is shown with a FwdH- switches the extension's use of forward hunt group calls off. -
Page 38: Fwnon - Forward On No Answer On
FwUOn toggles the extension's forward on busy state. When on, FwUOn FwUOf switches the extension's use of forward unconditional off. Can GrpPg. 40DHB0002UKEG – Issue 4 (9th February 2004) GrpPg key displays that number. When IP Office 5420 + EU24 User’s Guide Admin... -
Page 39: Hdset - Headset Toggle (!)
RngOf - Ringer Off (!) on page 49. • CWOn - Call Waiting On on page 33. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Here- cancels the use of follow me at the target extension. -
Page 40: Hgena - Hunt Group Enable
HGNS+ puts the hunt group into night service. Group calls then go to its 40DHB0002UKEG – Issue 4 (9th February 2004) HGEna toggles all the extension's HGEna. HGDis disables all the HGDis disables just the extension's Admin key. HGNS- puts the group IP Office 5420 + EU24 User’s Guide HGEna... -
Page 41: Hgos+ - Set Hunt Group Out Of Service
[User | Digital Telephony | Emulation | Automatic Intercom] IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) HGOS+ puts the hunt group out of service. Group calls then go to its out Hold is only supported if the exchange provides a Q.931 hold facility. -
Page 42: Icseq - Set Inside Call Sequence
[User | Digital Telephony | Advanced | Extn | Extn Login] Page 42 - Function Keys Function Key Programming Intru intrudes on the call in progress. 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 5420 + EU24 User’s Guide... -
Page 43: Logof - Extn Logout
See also: • GrpPg - Group Paging (!)on page 38. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Logof logs the current user off the extension. A new user must then log Music plays the telephone system's music on hold through the extension. -
Page 44: Park - Park (#)
PCall. This function cannot be PhyEx. This function cannot be 40DHB0002UKEG – Issue 4 (9th February 2004) key to park symbol appears next to the Admin key. Park the target for the parked call IP Office 5420 + EU24 User’s Guide... -
Page 45: Picka - Call Pickup Any
CPkUp - Call Pickup (!) on page 32. • DPkUp - Directed Call Pickup (!) on page 35. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) PickA answers any call currently ringing on the telephone system. -
Page 46: Prog - Abbreviated Dial Program (!)
Function Key Programming Queue places that call in the target extensions call queue. If AutCB again cancels the callback. 40DHB0002UKEG – Issue 4 (9th February 2004) Admin AutCB sets a answers the ringback and IP Office 5420 + EU24 User’s Guide... -
Page 47: Rbak - Cancel Ringback When Free
Pulse the specified external output relay (1 or 2) on for 5 seconds. This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. This function cannot be programmed through the phone by the user. -
Page 48: Rely- - Relay Off
Rely- - Relay Off Switch the specified external output relay (1 or 2) off. This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. This function cannot be programmed through the phone by the user. -
Page 49: Rngof - Ringer Off (!)
Spres is shown with a symbol and each dialed digit is replaced by s on the display. [User | Digital Telephony | Emulation | AD Suppress] IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RngOf key toggles the phones call ringer on/off. -
Page 50: Steal - Call Steal
SusCW is only supported if the exchange provides a Q.931 suspend call Suspe is only supported if the exchange provides a Q.931 suspend call 40DHB0002UKEG – Issue 4 (9th February 2004) Steal Steal IP Office 5420 + EU24 User’s Guide... -
Page 51: Timer - Timer (!)
[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Toggl puts the user's current call on hold and connects a previously held Admin key. -
Page 52: Vmcol - Voicemail Collect
NATim - Set No Answer Time on page 43. Page 52 - Function Keys Function Key Programming WUTim sets the extension's busy wrap up time to the indicated number of 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 5420 + EU24 User’s Guide... -
Page 53: System Features
Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RBak... -
Page 54: Call Waiting
• *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 54 - System Features Call Waiting IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) -
Page 55: Voicemail
Set Hunt Group Night Service *21*N# Clear Hunt Group Night Service Toggle Calls Call Pick Up Any Call Pick Up Group IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) *32*N# Call Pick Up Extension *33*N# Call Queue... -
Page 56: Eu24 Expansion Module
Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the 5420 telephone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136). The following diagram shows an overview of these connections. -
Page 57: Using The Eu24 Expansion Module
EU24 Expansion Module. For an explanation of these icons see Call Appearance/Function Key Icons on page 8. IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) EU24 Expansion Module - Page 57... -
Page 58: Index
Inclu ... 42 Inclusion... 42 Inside Call Sequence... 42 Intercom ... 41, 42 Internal Auto-Answer ... 39 Intru... 28, 42 Intrude... 42 Listen ... 42 Listn ... 28, 42 Login ... 42, 43, 47 IP Office 5420 + EU24 User’s Guide... - Page 59 Members ... 45 Priority Call... 44 Prog ... 46 Queue ... 46 Quota ... 46 IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RBak- ... 47 RBak+ ... 46 RBSeq... 47 Recor ... 47 Record Call ...
- Page 60 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.