Astell & Kern PPE12 Instruction Book page 51

User Guide
2. The device will not charge when connected to a computer
via USB cable.
Use a USB port on the back of the computer, and check
that the USB port is functioning properly.
Check that the USB cable is connected correctly.
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer. Ch
eck that the USB cable is connected correctly.
For Windows XP, verify that Service Pack 2 (or higher) a
nd Windows Media Player 10 (or higher) are installed. C
heck if the device connects properly on a different computer.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [
ower Saving - Screen Timeout].
5. The screen does not display images properl
y. Check the screen for debris.
6. There is no sound, or there is static/interferenc
e. Check that the volume setting is above [0].
Check that the earphones are plugged in properly, and
make sure debris isn't obstructing the port connection.
Check if the music file is corrupted.
Verify that the audio settings have been properly set.
(Balanced out, line out, etc.)
7. A file does not play, or the product is unstable when a
certain file is used.
The following may occur due to the condition of the file:
Playback is unstable or difficult.
The product may not work normally.
The file may sound different from a computer. T
here may be a difference in the performance of
playback or other functions.
There may be differences in the playable specs.
A file conversion or use of a different file is recommended.
- P
50
Miscellaneous