Instructions For Self-Diagnosis And Taking Action - Navien Comfort-Mate EQM301-QSUS User Manual

Instructions for Self-Diagnosis and Taking Action

If there is a problem with the product, please check the following rst.
If the problem continues after checking, please contact customer support
center (877-689-1541, US).
Symptom
Poor connection between
heating unit and pad
Circulation disorder due
to the location of heating
unit and pad
The heating unit
works normally
but the pad is
not warm
Circulation disorder due
to air pressure inside pad
Water shortage
Poor contact with outlet
Power does not
turn on
Dysfunctional
balancing sensor
Initial high speed mode
Noise occurs
motor Rotation
Consumption prevention
The remote
vinyl is not removed
control does not
work
Worn out battery
24
Cause
Check whether the connector of the pad
has been connected until there is a "click"
sound.
1) When using on a bed, check whether the
2) Organize the hose so that the connecting
1) Set at the maximum temperature and reset
2) After operating for about an hour, the air is
Heating may not work if there is a shortage
of water, so su ciently replenish water.
Check the connection with the outlet.
Check whether the heating unit is on
a hard surface. (No Carpet)
When initially connecting, high speed mode
may operate to supply water for 3 minutes and
rotating noise may be heard, but it does not
occur afterwards.
Remove the vinyl battery cover.
Replace the battery.
Action to Be Taken
pad connecting hose is drooped and laid in
a U shape.
hose is spread out for smooth circulation.
the power 2 to 3 times.
discharged naturally, and smooth use is
possible.