Polycom RealPresence Immersive Studio Administrator's Manual
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Polycom RealPresence Immersive Studio Administrator's Manual

Polycom RealPresence Immersive Studio Administrator's Manual

Realpresence immersive telepresence (itp)
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ADMINISTRATOR GUIDE
6.1.0 | February 2017 | 3725-66892-005A
®
Polycom
RealPresence
Immersive Telepresence (ITP)

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Summary of Contents for Polycom RealPresence Immersive Studio

  • Page 1 ADMINISTRATOR GUIDE 6.1.0 | February 2017 | 3725-66892-005A ® Polycom RealPresence Immersive Telepresence (ITP)
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    Contents Before You Begin....................4 Get Help..........................4 Polycom Partner and Solution Resources..............4 The Polycom Community..................4 Getting Started with ITP..................5 RealPresence OTX Studio Monitor Lifts................5 Automatically Controlling Monitor Lifts..............5 Manually Controlling Monitor Lifts................5 Control the Monitor Lifts from the Web Interface............5 Obtaining the Network Parameters..................
  • Page 4 3.5mm Audio Input Selection in a RealPresence OTX Studio System....53 Enable 3.5mm Audio Input in a RealPresence OTX Studio System...... 53 Set Up Audio Meters....................53 Calibrate the Microphones..................54 Video Settings....................55 Prevent Monitor Burn-In....................55 Configure Video Inputs......................55 Configure Camera Sleep Mode..................56 Call Settings......................57 Polycom, Inc.
  • Page 5 Enable Calling the Help Desk................... 60 Supported Call Types for Help Desk.................61 Enabling Mobile Devices as Controllers............62 Pairing Settings......................... 62 Polycom Touch Device...................62 Calling....................... 63 Place a Call........................63 Call a Speed Dial Contact....................63 Place an Audio-Only Call....................63 System Maintenance..................64...

  • Page 6: Before You Begin

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 7: Getting Started With Itp

    • Obtaining the Network Parameters The RealPresence Immersive Studio, RealPresence Immersive Studio Flex, and RealPresence OTX Studio systems are state-of-the-art visual collaboration tools. With crisp, clean video and crystal-clear sound, RealPresence ITP systems provide natural video conferencing interaction using the most robust video communications technology.

  • Page 8: Obtaining The Network Parameters

    Group Series 700 (A1) Display1 (D1) Group Series 500 (A2) Display2 (D2) Group Series 500 (A3) Display3 (D3) <Reserved> <Reserved> SoundStructure <Reserved> Nport Lutron NWK <Reserved> APC (PWR1) DisplayMatrix APC (PWR2) <Reserved> APC (PWR3) Tablet Ethernet Switch (if required) Polycom, Inc.

  • Page 9: Using A Provisioning Service

    A provisioning service prepares and equips your network to provide services to its users. Enable a Provisioning Service To register the RealPresence ITP system with the Polycom RealPresence Resource Manager system, enter the registration information and attempt to register by going to Admin Settings in the RealPresence ITP system web interface.

  • Page 10: Set Up The Distributed Media Service

    Server Address Specifies the address of the Polycom RealPresence Resource Manager system running the provisioning service. Set Up the Distributed Media Service ® ® By default, the RealPresence ITP systems supports the Polycom RealPresence Distributed Media ® Application ™ (DMA ).

  • Page 11: Configure The Distributed Media Service

    There should be an MLA registered to the RMX for applying the proper layouts. To use the Meeting Composer functionality in RealPresence Immersive Studio, RealPresence Immersive Studio Flex, or RealPresence OTX Studio, you must enable and configure Distributed Media Service.
  • Page 12 DMA admin web interface. 5. When you complete the Multipoint Server settings, press Save to save the details and perform validation of the values entered in the text boxes. Registration Status Configuration Status Validation Field Notes Correct Success Online Polycom, Inc.

  • Page 13: Certificates And Security Profiles Within A Provisioned System

    Security Profile type. ▪ The RealPresence Resource Manager system must be using commercial mode. ▪ You can enable provisioning in the setup wizard. ▪ All provisionable settings are taken from the RealPresence Resource Manager system. Polycom, Inc.

  • Page 14: Snmp Condition Reports

    A RealPresence ITP system sends SNMP reports to indicate conditions, including the following: ▪ Standard MIB information communicated by individual codecs independently ▪ Polycom MIB information communicated only by the primary codec and consisting of only primary codec information ▪ All alert conditions found on the system ▪...
  • Page 15 Specifies the SNMP management community in which you want to enable this system. The default community is public Note: Polycom does not support SNMP write operations for configuration and provisioning; the read-only community string is used for both read operations and outgoing SNMP traps.
  • Page 16 1 IP Address (accepts IPv4 and IPv6 addresses, host names, and FQDNs) 2 Message Type (Trap, Inform) 3 SNMP protocol version (v1, v2c, v3) 4 Port (the default is 162) Disabling the Port setting disables the corresponding Destination Address. Polycom, Inc.

  • Page 17: Configuring General System Settings

    For individual endpoints, disconnected from a telepresence conference, use the same or similar names as each other and as RealPresence ITP systems, then Polycom MLA sometimes mistakenly identifies the individual endpoints as Immersive Studio, Immersive Studio Flex, OTX Studio, or ITP systems.
  • Page 18 Time Server Secondary Time Server Address is set to Manual. The system uses the secondary time server if the primary time server does not respond. Current DateCurrent Time If Time Server is set to Off, these settings are configurable. Polycom, Inc.

  • Page 19: Configuring Network Settings

    Room Control Devices Configure LAN Properties You can configure LAN properties for the RealPresence ITP system. LAN properties are controlled individually by the three systems that are part of the RealPresence Immersive Studio setup. You must configure each system individually. Procedure 1.
  • Page 20 LAN speed and duplex mode. If this setting is enabled, the LAN Speed and Duplex Mode settings become read only. Polycom and IEEE802.3 recommend that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed.
  • Page 21 Enable EAP/802.1X Specifies whether EAP/802.1X network access is enabled. RealPresence ITP systems support the following authentication protocols: • EAP-MD5 • EAP-PEAPv0 (MSCHAPv2) • EAP-TTLS • EAP-TLS Enable 802.1p/Q Specifies whether VLAN and link layer priorities are enabled. Polycom, Inc.

  • Page 22: Configuring The Ip Addresses Of The Component Codecs

    5. Enter Admin ID and Password credentials if you use them. 6. Select Connect. All codecs reboot. Change the IP Address of the Secondary Codecs Follow these procedures to change the IP address of the Secondary codecs. Polycom, Inc.

  • Page 23: Configure Network Quality Settings

    3. Go to Admin Settings > Immersive for the primary codec. 4. Select the RealPresence Immersive Studio, RealPresence Immersive Studio Flex, or RealPresence OTX Studio for the System Type. 5. In the Left Static IP Address or Right Static IP Address field, enter the updated IP address for the applicable secondary codec.

  • Page 24: Configure Sip Settings

    SIP Server Configuration Specifies whether to automatically or manually set the SIP server's IP address. If you select Auto, the Transport Protocol, Registrar Server, and Proxy Server settings cannot be edited. If you select Specify, those settings are editable. Polycom, Inc.
  • Page 25 Indicates the protocol the system uses for SIP signaling. The SIP network infrastructure within which your RealPresence Immersive Studio operates determines which protocol is required. Auto enables an automatic negotiation of protocols in the following order: TLS, TCP, UDP. This is the recommended setting for most environments.
  • Page 26 Registrar Server field. Registrar Server Type If the registering server is Lync, select Microsoft. Otherwise, select Unknown. For more information about interoperability considerations for Polycom and Microsoft, refer to the Polycom Unified Communications for Microsoft Environments Solution Deployment Guide. Polycom, Inc.

  • Page 27: Sip Address Naming Convention

    Polycom recommends using the following naming conventions for SIP addresses, but it is not required. The advantage of using this naming convention is that a Polycom Immersive endpoint (RPX, OTX, ATX, RealPresence Immersive Studio, RealPresence Immersive Studio Flex, RealPresence OTX Studio) can dial a call using a single SIP address such as vineyarditp3@abc.com and it will automatically dial the...

  • Page 28: Configuring Sip Settings For Integration With The Telepresence Interoperability Protocol (Tip)

    When SIP is enabled on a RealPresence ITP system that has the TIP option, the system can interoperate with TIP endpoints. Note that the RealPresence ITP systems do not support a TIP call to other Polycom equipment, whether an end point or RMX.SIP (TIP) calls must connect at a call speed of 1 Mbps per screen or higher.
  • Page 29 Maximum Transmit Bandwidth Specifies the maximum transmit line speed between 64 kbps and the system's maximum line rate. Maximum Receive Bandwidth Specifies the maximum receive line speed between 64 kbps and the system's maximum line rate. Polycom, Inc.

  • Page 30: Configure Servers

    The other systems appear in the directory, enabling users to place calls to other users by selecting their names. You can configure the system to use the following directory servers when the system is automatically provisioned by a Polycom RealPresence Resource Manager system. Polycom, Inc.

  • Page 31: Configure The Skype For Business Directory Server

    Configuring Network Settings Directory Servers Supported by Polycom RealPresence Resource Manager Provisioning Directory Servers Authentication Protocol Global Directory Groups Entry Calling Supported Information LDAP by a Polycom NTLM v2 only Pre-defined groups from Might include: RealPresence Resource the LDAP directory are ▪...

  • Page 32: Immersive Settings

    Specifies the state of the connection. The states are Connected, Not Connected, and Unknown. IP Address Specifies the IP address of the device that is being controlled. Port Number Specifies the port number for TCPIP connection of the device that is being controlled. Polycom, Inc.

  • Page 33: Securing The System

    LAN. If your system is connected to a LAN that uses a NAT, you will need to enter the NAT Public (WAN) Address so that your system can communicate outside the LAN. Procedure 1. Go to Admin Settings > Network > IP Network > Firewall. 2. Configure these settings. Polycom, Inc.
  • Page 34 Note: You must also open the firewall's TCP port 1720 to allow H.323 traffic. Enable H.460 Firewall Traversal Enables the system to use H.460-based firewall traversal for IP calls. Polycom, Inc.
  • Page 35 Firewall devices that are often used at the edges of both home and enterprise networks. When a RealPresence ITP system is deployed or registered in an Avaya SIP environment, Polycom recommends that you disable this setting to allow calls to connect fully.

  • Page 36: H.460 Nat Firewall Traversal

    Go to Admin Settings > Network > IP Network > Firewall. b) Select Enable H.460 Firewall Traversal. 2. Register the system to an external Polycom VBP device that supports the H.460.18 and H.460.19 standards. 3. Make sure that firewalls being traversed allow the RealPresence ITP system behind them to open outbound TCP and UDP connections.

  • Page 37: External Authentication

    Sessions include an indication of how you are logged on to the RealPresence ITP system, such as the local interface, web interface, Telnet, or serial API. Procedure 1. Go to Admin Settings > Security > Global Security > Access. 2. Configure the following settings. Polycom, Inc.
  • Page 38 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the Polycom RealPresence ITP system web interface to access the system. This makes unauthorized access more difficult.

  • Page 39: Set Password Requirements

    Telnet or the web interface at the same time. Set Password Requirements You can configure password policies for Admin, User, Meeting, and Remote Access passwords. These password settings can ensure that strong passwords are used. Polycom strongly recommends that you create an Admin password for your system. Procedure 1.
  • Page 40 Changes to most password policy settings do not take effect until the next time the password is changed. Changes take effect immediately for Minimum Password Age in Days, Maximum Password Age in Days, and Password Expiration Warning. Changing Minimum Length from Off to some other value also takes effect immediately. Polycom, Inc.

  • Page 41: Encryption Settings

    Securing the System Encryption Settings AES encryption is a standard feature on all Polycom RealPresence ITP systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. If encryption is enabled on the system, a locked padlock icon appears on the monitor when a call is encrypted.

  • Page 42: Configure Local Access

    2. Configure the following settings for each system in your RealPresence ITP setup. Login Credentials Setting Description Admin ID Specifies the ID for the administrator account. The default Admin ID is admin. Admin IDs are not case sensitive. Polycom, Inc.

  • Page 43: Create A Csr

    2. Click Create for the type of CSR you want to create, Signing Request Server or Signing Request Client. The procedure is the same for server and client CSRs. 3. Configure these settings on the Create Signing Request page, and click Create. Polycom, Inc.

  • Page 44: Configure Certificate Validation Settings

    SHA-256 or keep the default SHA-1. Common Name (CN) Specifies the name that the system assigns to the CSR. Polycom recommends the following guidelines for configuring the Common Name: • For systems registered in DNS, use the Fully Qualified Domain Name (FQDN) of the system.

  • Page 45: Monitor A Room Or Call

    Type of connection, for example, Web • User ID associated with the session, typically Admin or User • Remote IP address, the addresses of people logged in to the system from their computers Procedure » Go to Diagnostics > System > Sessions. Polycom, Inc.

  • Page 46: View The Security Profile

    Checkbox Disabled Auto Answer Multipoint Video Checkbox Disabled Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Enabled Pairing SmartPairing Mode DisabledAu Disabled tomatic Manual Network IP Network Enable SIP Checkbox Enabled Transport Protocol AutoTLS Auto TCP UDP Polycom, Inc.
  • Page 47 16-bit integer Note: You cannot select this setting if the Restrict to HTTPS setting is enabled. Enable Remote Access: Checkbox Disabled Telnet Lock Port after Failed Off,2-10 Logins Port Lock Duration 1,2,3,5,10, 1 minute 20,30 minutes, 1,2,4,8 hours Polycom, Inc.
  • Page 48 Lock Admin Account After Off,2-10 Failed Logins Admin Account Lock 1,2,3,5 Duration minutes Reset Admin Account Off,[1..24] Lock Counter After hours Lock User Account After Off,2-10 Failed Logins User Account Lock 1,2,3,5,10, 1 minute Duration 20,30 minutes, 1,2,4,8 hours Polycom, Inc.
  • Page 49 Age in 0,30 Days Maximum Off, Password 30,60,90,1 Age in 00,110, Days 120,130,14 0,150,160, 170,180 Minimum Off,1-4,All Changed Characters Password Off,1-7 Expiration Warning Remote Access (Admin Remote, User Remote) Minimum Off,1-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Polycom, Inc.
  • Page 50 Its Reverse Form User (Room), Admin (Room) Minimum Off,1-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Maximum Off,1-4 Consecutiv Repeated Characters Checkbox Enabled contain ID or Its Reverse Form Meeting Polycom, Inc.
  • Page 51 Characters Reject Off,1-16 Previous Passwords Minimum Off, Password 1,5,10,15,2 Age in 0,30 Days Maximum Off,1-4 Consecutiv Repeated Characters Minimum 1-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Reject Off,1-16 Previous Passwords Polycom, Inc.
  • Page 52 2048 bytes Remote System Banner Text Unicode Null (no characters, text) 2048 bytes Certificates Certificate Options Certificate Validation Checkbox Disabled (Web Server) Certificate Validation Checkbox Disabled (Client Apps) Revocation Revocation Method OCSPCRL OCSP Allow Incomplete Checkbox Enabled Revocation Checks Polycom, Inc.
  • Page 53 Directory Servers XMPP Provisione Disabled Yes (via d-only provisionin Service Type OffMicrosof t Polycom Note: the Microsoft selection means GDS LDAP Microsoft Lync Server 2010 or 2013, depending on what is installed. Calendaring Service Enable Calendaring Service Checkbox Disabled Polycom, Inc.

  • Page 54: Audio Settings

    Audio Settings Topics: • Configure Audio Settings Avoid changing the following settings unless advised by Polycom Technical Support. Configure Audio Settings Procedure 1. Go to Admin Settings > Audio/Video > Audio. 2. Configure the following settings. General Audio Settings Setting...

  • Page 55: 3.5Mm Audio Input Selection In A Realpresence Otx Studio System

    ITP system audio. A signal at this level is likely clipping the audio system. Meters function only when the associated input is enabled. Currently, the microphone meters function is only available from the SoundStructure Studio software. Procedure » Go to Diagnostics > Audio and Video Tests > Audio Meter. Polycom, Inc.

  • Page 56: Calibrate The Microphones

    If calibration fails, a calibration failure message appears. Close the message and try again. If you are unable to achieve a successful calibration, verify proper microphone installation and try again. Contact Polycom Support to verify proper installation, if necessary. 5. Close the message box.

  • Page 57: Video Settings

    Configure Camera Sleep Mode Do not change the default settings for the monitors. Avoid changing the following settings unless advised by Polycom Technical Support. Note the three tabs, labeled Left, Main, and Right, that represent the left, main, and right systems.

  • Page 58: Configure Camera Sleep Mode

    Save Energy: The camera goes into Standby mode to save resources. ▪ Fast Wake Up: The camera wakes faster. This mode is recommended when the user is not concerned about power consumption and does not want to see the blue screen when the system wakes up. Polycom, Inc.

  • Page 59: Call Settings

    Show Time in Call Specifies the time display in a call: • Elapsed Time—Displays the amount of time in the call. • System Time—Displays the system time on the screen during a call. • Off—Time is not displayed. Polycom, Inc.

  • Page 60: Set The Maximum Time In A Call

    You can set the dial pad or the Contacts screen as the preferred method for placing calls. Procedure 1. In the primary codec web UI, go to Admin Settings > General Settings > System Settings > Call Settings. 2. Select Dial Pad or Contacts. Polycom, Inc.

  • Page 61: Setting Up Audio-Only Calls

    3. Click Save. Configure Dialing Preferences Dialing preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls. Polycom, Inc.

  • Page 62: Enable Calling The Help Desk

    Settings > Pairing >RealPresence Touch Home Screen Configuration. 2. Under Configure Home Screen, select Configure Home Screen Options. 3. At Home screen 1 > Button 1, select Call Help Desk. The Call Help Desk button displays on the RealPresence Touch home screen. Polycom, Inc.

  • Page 63: Supported Call Types For Help Desk

    In the following circumstances, call escalation is rejected and the help desk feature is not supported: ▪ In a Polycom RealPresence Collaboration Server (RMX) SVC conference, you cannot add an audio call to the conference from a RealPresence Group system.

  • Page 64: Enabling Mobile Devices As Controllers

    Once the device is enabled, you can pair it to the system. 1. Select Enable Polycom Touch Device to enable the touch device to operate the system. 2. Go to Diagnostics > System > Sessions to view the paired devices.

  • Page 65: Calling

    1. In the web interface, go to Place a Call > Manual Dial > Call Type: Audio. 2. Enter the number and click Call. Storing frequently-used contacts and groups in the directory can help users find calling information quickly and easily. RealPresence ITP systems support global groups and Favorites groups. Polycom, Inc.

  • Page 66: System Maintenance

    You can also use Polycom RealPresence Resource Manager, or the API commands. Enable Software Options Some of the features of a RealPresence Immersive Studio system are optional. To activate these features, you must enter a key code using the provided license.

  • Page 67: Upgrade Software From A Computer

    5. In the Duration field, specify how long the system should wait to determine whether updates are available Refer to the Polycom RealPresence Immersive Telepresence (ITP) Release Notes for information about the latest software version, including version dependencies. View the Log File Status You can view the log file status for your system in the system local or web interface.

  • Page 68: Troubleshooting

    Call Detail Report (CDR) • View Room Control Devices Polycom RealPresence Immersive Studio systems provide various screens that enable you to review information about calls made by the system, review network usage and performance, perform audio and video tests, and send system messages.

  • Page 69: Display Call Statistics

    • Specifies the Remote Log Server Address. • Allows you to Send Diagnostics and Usage Data to Polycom, and get information about the Polycom Improvement Program. Restart System Instructs the system to restart (system reboot). Restarting the RealPresence OTX Studio takes four minutes to complete.

  • Page 70: Display System Status

    • Auto-Answer Point-to-Point Video • Remote Control • Audio Devices • VisualBoard • Global Directory Server • Presence Service • IP Network • Gatekeeper • SIP Registrar Server • Log Threshold • Meeting Password • Calendaring Service Polycom, Inc.

  • Page 71: Download Logs

    RealPresence Immersive Studio setup. Procedure 1. In your web browser address line, enter the RealPresence Immersive Studio system's IP address. 2. Enter the Admin ID as the user name (default is admin), and enter the Admin Remote Access Password, if one is set.
  • Page 72 Enable SIP Trace Logs additional SIP connectivity information. Send Diagnostics and Usage Data to Polycom Sends crash log server information to Polycom to help us analyze and improve the product. Click the Polycom Improvement Program button to view information about how your data is used.

  • Page 73: Restart The System

    In multipoint calls, each far site is shown as a separate call, but all have the same conference number. Polycom recommends that you download the report periodically to prevent its growing to an unmanageable size. If you consider that 150 calls result in a CDR of approximately 50 KB, you might set up a schedule to download and save the CDR after about every 1000-2000 calls just to keep the file easy to download and view.
  • Page 74 Call Direction In for calls received. Same as primary system. Out for calls placed from the RealPresence Immersive Studio system. Conference ID A identification number given to Same as primary system. Shown as each conference.
  • Page 75 Q.850 Cause Code The standard Q.850 cause code Same as primary system. showing how the call ended. Total H.320 Errors The number of H.320 errors Same as primary system. This experienced during the call. value should be 0 (zero). Polycom, Inc.
  • Page 76 Average Jitter (Tx) The average jitter of packets Average of the individual call transmitted during an H.323 call, numbers. calculated from sample tests done once per minute. Polycom, Inc.

  • Page 77: View Room Control Devices

    Call Priority This function is not supported. View Room Control Devices Control of the room features is built into the RealPresence Immersive Studio system, eliminating the need for an external control system. Procedure 1. Go to Admin Settings > Room Control Devices.

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