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Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
ABOUT YOUR SIP PHONE ..................1 Welcome..........................1 About This User Guide ........................1 The 5055 SIP Phone ......................2 Elements of the SIP Phone ......................3 Features of the SIP Phone ......................4 Accessories for the SIP Phone ....................... 5 Features specific to the 3050 ICP ....................
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5055 SIP Phone User Guide (Rev. A) Redial ............................28 Ringer Pitch and Volume ......................28 Speaker Volume (Handset, Headset and Handsfree)..............29 Speed Dial............................. 29 Time and Date..........................30 Web Dialing ........................... 32 ADMINISTRATOR TOOLS ..................33 Changing Passwords......................33 Setting Up User Profiles ....................
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Table of Contents User Configuration Page ....................56 SIP Configuration Page ..................... 58 Media Configuration Page ....................61 Security Configuration Page ....................62 Ethernet Configuration Page ..................... 63 Protocol Config Page......................64 Configuration Upload/Download Page................64 Registration Status Page ....................65 Firmware Upgrade ......................
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5055 SIP Phone User Guide (Rev. A) - iv -...
5055 SIP Phone User Guide (Rev. A) • Glossary: definition of terms and acronyms found in this User Guide. Document Conventions • Text on the SIP Phone display, or on a page of the Web Configuration Tool is shown in double quotes (for example, “CALLING LISTS?”).
About Your SIP Phone Elements of the SIP Phone Display Screen Provides a high-resolution, back-lit viewing area for ease of use. In default mode (default display), it shows the name of the active user (see Figure 1 above). In Menu mode, it shows prompts and information on the features.
Features of the SIP Phone User Profiles The 5055 SIP Phone can have up to three user profiles, including the default user profile. Each user profile has its user name and password, and can be personalized to the user’s preferences. See Using Profiles on page 11 for more information.
The 5055 SIP Phone supports the following accessories: Headsets Mitel Networks has qualified two Plantronics, Inc. headsets for use with the 5055 SIP Phone’s dedicated headset port (Mitel part numbers 9132-800-500-NA and 9132-800-501-NA). These headsets are available in North America only.
5055 SIP Phone User Guide (Rev. A) Features specific to the 3050 ICP The 3050 ICP adds features to your 5055 SIP phone that provide greater ease of use within a small office or retail establishment, and opportunities to improve how you interact with your customers.
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your 5055 SIP Phone a lot, you may find it more comfortable to use a headset.
5055 SIP Phone User Guide (Rev. A) 5055 SIP Phone Features Once your SIP Phone is installed and configured (see the 5055 SIP Phone Installation Guide for more details), you can start using your phone. This section contains information on using and personalizing your 5055 SIP Phone, and is organized as follows: •...
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5055 SIP Phone Features In this document, procedures using the Web Configuration Tool are identified by a small computer icon ( Appendix B—Web Configuration Tool on page 45 shows all the pages of the Web Configuration Tool, and the functions for each page.
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5055 SIP Phone User Guide (Rev. A) Figure 5 Web Configuration Tool Home Page Refreshing Web Configuration Tool Pages If you need to refresh a page after changing settings using the Web Configuration Tool (for example, you set your advisory message to On using the Web Configuration Tool, then turned it back off using the Advisory Message key on the SIP Phone), go to another page in the Web Configuration Tool, then come back to the page you wanted to refresh.
5055 SIP Phone Features Using Profiles To access all the features the 5055 SIP Phone has to offer, you need a user profile and must be registered with a SIP Service Provider (you can use the SIP Phone without a user profile, but will not be able to use all its features).
5055 SIP Phone User Guide (Rev. A) 6. Enter your user profile password, and press the Submit softkey (if your SIP Service Provider does not require a password, enter any character, and delete it using the <−−− softkey before pressing the Submit softkey).
5055 SIP Phone Features Activating a Profile When you activate your user profile, the SIP Phone uses your preferences (Speed Dial keys, Display Name, etc.), and you can access the Web Configuration Tool to make calls or change your user profile settings.
5055 SIP Phone User Guide (Rev. A) 6. Enter your SIP Registration user name, and press the Submit softkey. 7. Enter your SIP Registration password, and press the Submit softkey (if your SIP Service Provider does not require a password, enter any character, and delete it using the <−−−...
Microphone key light turns red; in headset mode, and the Headset key light turns red. 2. Enter the number of the party you want to reach using the keypad. 5055 SIP. Phones that are connected to 3050 ICPs, can use abbreviated two or three-digit numbers to reach other 3050 ICP attached phones, or regular 7-digit numbers to reach phones on the PSTN.
5055 SIP Phone User Guide (Rev. A) Dialing by Name To dial by name: 1. Get a dial tone: • Handset mode: lift the handset. • Headset mode: press the Headset key, then press a Line key. • Handsfree mode: press the Speaker key or press a Line key.
When you answer the call, a counter starts at the top right of the display. Switching between Handset, Headset and Handsfree Modes With the 5055 SIP Phone, you can make and receive calls using the attached handset, the handsfree speaker, or an approved headset (see Headsets on page 5 for information on approved headsets).
5055 SIP Phone User Guide (Rev. A) Switching Between Headset and Handsfree Modes • To go from headset to handsfree mode: − Press the Speaker key. The Headset key light turns off, and the Microphone key light turns red. −...
5055 SIP Phone Features Using the SIP Phone Interface • Press the Advisory Message key to activate/deactivate your Advisory Message. Using the Web Configuration Tool 1. Access the Web Configuration Tool (see The Web Configuration Tool on page 8). 2. Click Feature Configuration.
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5055 SIP Phone User Guide (Rev. A) 6. Click the OK button. Your SIP Phone is updated. Using the SIP Phone Menu Interface 1. Press the Menu key. 2. Press the >> softkey until “FEATURE CONFIG?” is displayed. 3. Press the OK softkey. “CALL FORWARDING?” is displayed.
5055 SIP Phone Features 5. Click the OK button. Your SIP Phone is updated. Using the SIP Phone Menu Interface 1. Press the Menu key. 2. Press the >> softkey until “FEATURE CONFIG?” appears, and press the OK softkey. 3. “1.CALL FORWARDING?” is displayed. Press the OK softkey.
5055 SIP Phone User Guide (Rev. A) Call Waiting You can have up to four active calls on your SIP Phone. Any new call goes to the next free line; if all lines are busy, the caller gets a busy signal.
5055 SIP Phone Features Conference Call (3-Way) The 5055 SIP Phone supports three-party conferences. Note: Conference call is not available when your SIP Phone is set for G.729 audio codec (the Conf softkey is replaced by NA to indicate that the feature is not available).
5055 SIP Phone User Guide (Rev. A) 7. Use the ▼ or ▲ key to adjust the display contrast to the desired level (press repeatedly to change by more than one level), and press the OK softkey. The new setting is saved in the permanent (flash) memory.
5055 SIP Phone Features 4. Press the OK softkey. The current status of Do Not Disturb is displayed at the top right (“*ON*” or “*OFF*”). 5. Press the TurnOn softkey to activate Do Not Disturb, or the TurnOff softkey to deactivate it.
5055 SIP Phone User Guide (Rev. A) Password You can change your user profile password using the SIP Phone Menu Interface, or the Web Configuration Tool. Note: If you have an account with a SIP Service Provider, use the password given to you by the SIP Service Provider.
5055 SIP Phone Features You change the feature of a Personal key by deleting the existing programming and applying a new program (see the entry for the actual feature for instructions on programming and using Personal Keys with that feature).
5055 SIP Phone User Guide (Rev. A) Making Calls With the Phone Book Using the SIP Phone: To make a call to a contact on your Phone Book: 1. Get a dial tone (see Making Calls on page 15). 2. Press the Calling Lists key.
5055 SIP Phone Features 4. “SET RINGER VOLUME?” is displayed. • If you don’t want to change the ringer volume, press the No softkey and go to step 7. • If you want to change the ringer volume, press the Yes softkey and continue below.
5055 SIP Phone User Guide (Rev. A) 5. “ENTER NUMBER” is displayed. • If you want to enter a name address, press the Name softkey. • If you want to enter a URL address, press the URL softkey. 6. Enter the number (or name, or URL address), and press the Save softkey.
5055 SIP Phone Features Adjusting your Time Zone SNTP servers usually provide Greenwich Mean Time data. To adjust the time and date for your area, you need to specify your time zone (if your area uses daylight Savings Time, you will need to adjust this twice a year): 1.
5055 SIP Phone User Guide (Rev. A) 10. Enter the date (for example, enter 161202 for 16 December 2002), and press the Submit softkey. 11. “SET DATE?” is displayed. Press the No softkey to return to the Phone Settings menu, or the Menu key to return to the default display.
Administrator Tools Administrator Tools This section contains the following information on configuring the administrative settings of the 5055 SIP Phone: • Changing Passwords • Setting Up User Profiles • Creating/Modifying a SIP Account • Modifying the Network Configuration • Upgrading the Software of the SIP Phone •...
5055 SIP Phone User Guide (Rev. A) 6. Enter the current password, and press the Submit softkey (if the existing password is blank, enter any character, and delete it using the <−−− softkey before pressing the Submit softkey). 7. Enter the new password, and press the Submit softkey.
Administrator Tools 13. Enter the name that will appear on the phone display when the new user profile is active, and press the Submit softkey. 14. Enter the user’s SIP Server Authentication name, and press the Submit softkey. 15. “NEW PROFILE CREATED” is displayed. Press the OK softkey. 16.
5055 SIP Phone User Guide (Rev. A) Creating/Modifying a SIP Account You can modify the SIP account information of the SIP Phone using the Web Configuration Tool. 1. Access the Web Configuration Tool. 2. Click SIP Configuration. 3. Enter/change the SIP Account information as needed (see Table 13 on page 54 for more information on these settings).
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Administrator Tools • Advanced Settings: − TFTP configuration (allows configuration of SIP Phones using configuration files; see Configuration Files on page 39 for more information). − Type of Service and 802.1 Priority (Quality of Service parameters). − Virtual LAN ID. −...
5055 SIP Phone User Guide (Rev. A) Upgrading the Software of the SIP Phone Viewing the Software Version Using the Web Configuration Tool 1. Access the Web Configuration Tool (see The Web Configuration Tool on page 8). If the Web Configuration Tool is currently opened, click Home.
Additional Settings Configuration Files The 5055 SIP Phone supports configuration files for automatic programming of the phones. There are two types of configuration files: • Generic: a generic configuration file applies the settings defined in it to all the SIP Phones.
5055 SIP Phone User Guide (Rev. A) Note: When a SIP Phone uses configuration files, you can still change settings manually, but if these settings are also defined in the configuration files, the configuration file will overwrite the manual settings the next time the SIP Phone reboots.
Administrator Tools Media Configuration You can change the following Media Configuration settings using the Web Configuration Tool: • Audio codec type and frame size. • DTMF type and payload type. To change media configuration settings: 1. Access the Web Configuration Tool (see The Web Configuration Tool on page 8). 2.
5055 SIP Phone User Guide (Rev. A) Appendix A—SIP Phone Interface The SIP Phone Menu Interface is used to view or program a number of the SIP Phone and user profile settings. SIP Phone Menu Interface The SIP Phone Menu Interface is accessed by pressing the Menu key. To navigate between items of the main menu, press the >>...
Appendix A—SIP Phone Interface Main Menu Sub-Menu Notes 4.DEVICE PARAMETERS? To view the software version and MAC address of the SIP Phone. Software Version MAC Address Table 3 SIP Phone Menu Interface Settings (continued) Main Menu Sub-Menu Notes 5.PROTCOL CONFIG? Turns protocols required for web-based software upgrade and control of the phone on HTTP...
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5055 SIP Phone User Guide (Rev. A) • To restart the SIP Phone: Menu, *, 0. • To reset the SIP Phone to factory defaults: Menu, *, #, hold 3. Caution: Resetting the SIP Phone to factory defaults will erase all the programming on the SIP Phone, and replace it by the factory default settings.
Appendix B—Web Configuration Tool Appendix B—Web Configuration Tool This appendix provides details on the settings and features available through the Web Configuration Tool. Accessing the Web Configuration Tool The Web Configuration Tool is accessed from any computer connected to the same network as the SIP Phone, using a web browser.
5055 SIP Phone User Guide (Rev. A) Home Page Figure 6 Web Configuration Tool: Home Page The Home Page shows the software version installed on the phone. You can go to each of the configuration pages using the links in the box, or the links at the top (below the page title).
Appendix B—Web Configuration Tool Feature Configuration Page The Feature Configuration page lets you program a number of settings attached to your user profile. You must be logged in and your user profile must be active to change these settings (see Using Profiles on page 11). After making the changes, click the Apply button. - 47 -...
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5055 SIP Phone User Guide (Rev. A) Figure 7 Web Configuration Tool: Feature Configuration Page Table 5 Web Configuration Tool: Feature Configuration Settings Setting Name Values (bold = default) Notes Features Call Forwarding Always On | Off Forwarding Address SIP address.
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Appendix B—Web Configuration Tool Setting Name Values (bold = default) Notes Call Forwarding When On | Off Busy Forwarding Address SIP address. Default is blank. Do Not Disturb On | Off Advisory Message On | Off In a Meeting | Out of town, At lunch | On vacation | In a To enter a personalized message, select Message...
5055 SIP Phone User Guide (Rev. A) Dial by Phone Book Page The Dial by Phone Book page lets you define up to five contacts for your user profile’s Phone Book. You can also dial any of the contacts from this page. You must be logged in and your user profile must be active to change these settings or dial from this page (see Using Profiles on page 11).
Appendix B—Web Configuration Tool Dial by URL Page The Dial by URL page lets you dial a URL or IP address from the Web Configuration Tool. Click the Dial button to dial the URL. Figure 9 Web Configuration Tool: Dial by URL Page Table 7 Web Configuration Tool: Dial by URL Settings Setting Name Values (bold = default)
5055 SIP Phone User Guide (Rev. A) Distinctive Ring Page The Distinctive Ring configuration page lets you define up to three “rules” to control how the phone treats calls originating from individual callers (specified by SIP URL) or from groups of callers (specified by domain name).
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Appendix B—Web Configuration Tool Figure 12 Web Configuration Page: Network Configuration Page Table 10 Web Configuration Tool: Network Configuration Settings Setting Name Values (bold = default) Notes Basic SIP Phone Host Name <host name> Required for cable access. Default is sip1. Optional.
Required for DSL. Provided by DSL ISP. Time Zones The table below is provided for your convenience. Mitel Network does not guarantee it’s accuracy. For Daylight Savings Time, add +1 (for example, if your standard time is –5, your daylight savings time is –4).
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Appendix B—Web Configuration Tool Samoa, Midway Islands Cook Island, Hawaiian Standard Time (US) Alaska Standard Time (US) Pacific Standard Time (US/Canada) Mountain Standard Time (US/Canada) Central Standard Time (US/Canada), Mexico, Central America Eastern Standard Time (US/Canada), Caribbean, Colombia, Ecuador, Peru Atlantic Standard Time (US/Canada), Dominican Republic, Bolivia, Paraguay, Chile, Venezuela Newfoundland (Canada)
5055 SIP Phone User Guide (Rev. A) User Configuration Page The User Configuration page lets you change your user profile’s basic parameters. You must be logged in and your user profile must be active to change these settings (see Using Profiles on page 11).
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Appendix B—Web Configuration Tool Setting Name Values (bold = default) Notes MultiUser profiles work best with SIP phones that are being used in stand-alone installations (not directly connected to a MultiUser Profile 3050 ICP). Turn this feature on, only if your SIP phone is stand-alone, and you need this feature.
5055 SIP Phone User Guide (Rev. A) SIP Configuration Page The SIP Configuration page lets you change the SIP Service Provider configurations of your SIP Phone. These settings are specific to the SIP Phone. You must be logged in and your user profile must be active to access this page using your user profile user name and password (see Using Profiles on page 11).
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Some ISPs offer backup servers that can be used when the primary server is Backup Server Timeout unavailable. This field lets you configure how long the 5055 SIP phone will wait before it tries the backup server. Emergency Emergency number for area, if applicable...
This enables or disables firewall NAT bypass operation. When enabled, this Bypass Firewall NAT On | Off features lets the 5055 SIP phone function behind a firewall which is not SIP-aware. Determines how the 5055 SIP phone will Mode static | dynamic obtain the IP address of the firewall.
5055 SIP Phone User Guide (Rev. A) Automatic Outband & Inband Used for DTMF tone generation (Outband DTMF Type used for RTP DTMF). Outband Inband DTMF Payload Type (96-127) 8000 Media Start Port These fields specify the UDP port range used by the 5066 SIP phone.
Table 16 Web Configuration Tool: Ethernet Configuration Settings Setting Name Values (bold = default) Notes Auto The Auto setting lets the 5055 SIP phone 10 Half and the PC negotiate the Ethernet speed PC port 10 Full and duplex automatically. If the PC does not...
Configuration Upload/Download Page The Configuration Upload/Download page lets you save the phone config file on your PC, or load a previously stored phone config file into your 5055 SIP phone. Figure 19 Web Configuration Tool: Configuration Upload/Download Page - 64 -...
Saves a configuration file on disk Registration Status Page The Registration Status page lets you: • determine if your 5055 SIP phone is registered with a SIP server (and how long its been registered) • manually initiate a registration request Under normal use, registration is entirely automatic.
5055 SIP Phone User Guide (Rev. A) Firmware Upgrade The Firmware Upgrade page lets you enter a source URL for a software upgrade to the phone. Clicking the “Upgrade” button preserves the current phone configuration, while upgrading the software (this is the preferred option). In some cases, the firmware release notes will instruct you to choose the second option “Upgrade &...
Appendix C—Configuration Files Appendix C—Configuration Files Example of a Generic Configuration File # Mitel 5055 SIP Phone Generic Configuration File # this file name= SIPGeneric.cfg # Grammar= # comment lines start with a'#' # no escape '\' continue lines are allowed. No escape character is allowed.
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5055 SIP Phone User Guide (Rev. A) # SNTP SERVER IP ADDRESS # (Network Configuration, Additional Servers, SNTP server) # the SIP phone updates its date and time from this server sntp= 192.52.103.103 # TIME ZONE # (Network Configuration, Additional Servers, Time Zone) # integer [-12, 0, 12] time_zone= -5;...
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Appendix C—Configuration Files # SIP REGISTRAR ADDRESS # (SIP Configuration, Basic, SIP Registry Server) # could be same as or different from the proxy_addr above registrar= # SIP REGISTRAR PORT # (SIP Configuration, Basic, SP Registry Server, Port) registrar_port= 5060 # REGISTRATION DURATION IN SECONDS FOR EACH REGISTER REQUEST # (SIP Configuration, Basic, Registry Duration) # the server may respond with a different duration...
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5055 SIP Phone User Guide (Rev. A) ################################################################################## # Feature configuration ################################################################################## # AUTO ANSWER MODE # (Feature Configuration, Features, Advisory Message) # choice [0-OFF, 1-ON] auto_answer= 0 # AUTO ANSWER REASON CODE # (Feature Configuration, Features, Advisory Message) 0- in a meeting...
5055 SIP Phone User Guide (Rev. A) Example of a Specific Configuration File # Mitel 5055 SIP Phone Configuration File # this file name= SXXXXXXXXXXXX.cfg # where xxxxxxxxxxxx is the MAC address padded with 0s (e.g., 0F for F) # comment lines start with a'#'...
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Appendix C—Configuration Files ################################################################################### Additional users, up to 2 for release 1 ################################################################################### # USER ID FOR USER 2. # (User Configuration, Basic, User ID or Extension) # used to register to the SIP proxy as user_id@domain # this id must be one sting, no space is allowed #user_id2= 1002 # USER DISPLAY NAME FOR USER 2.
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5055 SIP Phone User Guide (Rev. A) # CONFIGURE THE PHONE BY THE TFTP SERVER # (Network Configuration, Advanced, TFTP Configuration) # choice [0-no, 1- yes, 2-always] # if the option "always" is chosen, every time the phone boots up, it downloads the configuration parameters from the TFTP server which overwrites any static values of these parameters.
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Appendix C—Configuration Files # TRANSPORT PROTOCOL FOR SIP # (SIP Configuration, Basic, Transport Protocol) # this parameter can be overwritten by dialing a URL with this parameter: transport= udp or transport = tcp # choice [1-tcp, 2- udp] trans_protocol= 2 # SIP PROXY ADDRESS # (SIP Configuration, Basic, SIP Proxy Server) # When dialing a number or user_id only, the proxy address is automatically appended...
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5055 SIP Phone User Guide (Rev. A) # EMERGENCY IP ADDRESS # (SIP Configuration, Emergency, Emergency Server IP) # must be an IP address emerg_ip= 0.0.0.0 # EMERGENCY PORT NUMBER # (SIP Configuration, Emergency, Emergency Server IP, Port) emerg_port= 5060...
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Appendix C—Configuration Files # CALL FORWARDING NO ANSWER MODE # (Feature Configuration, Features, Call Forwarding No Answer) # choice [0-OFF, 1- ON] # when enabled, the incoming call are forwarded to the "noans_fwd_addr" # the condition defined by the "try_ring_nums" noans_fwd_mode= 0 # CALL FORWARDING NO ANSWER AFTER DEFINED NUMBER OF RINGS # (Feature Configuration, Features, Call Forwarding No Answer, Number of Rings)
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5055 SIP Phone User Guide (Rev. A) # HOT LINE # (Feature Configuration, Hot Line Configuration, Hot Line Mode) # choice [0-OFF, 1-ON] # when enabled, whenever the user pickup the phone handset, the call is automatically made to the hot_address.
To do this: Locate the documentation that came with your NAT firewall and look for instructions on how to configure a Demilitarized Zone (DMZ) server. You must configure the 5055 SIP phone to function as a DMZ server to the firewall.
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Glossary Glossary Term Definition DHCP Dynamic Host Configuration Protocol Domain Name Server Digital Subscriber Loop DTMF Dual Tone Multiple Frequency Greenwich Mean Time (the time at Meridian 0, which goes through Greenwich, UK) Identification Internet Protocol Local Area Network Media Access Control PPPoE Point-to-Point Protocol over Ethernet PSTN...
5055 SIP Phone User Guide (Rev. A) Useful URLs and Personal Information Your system administrator can fill in this table with the URLs and default values that have been configured for your system. Description Purpose Value Company web page URL...