Troubleshooting - Cisco aironet 1810 series User Manual

Chapter 1 Installing and Configuring the Access Point
In the Security Section, enable WPA2-PSK with AES encryption.
Step 5
Click Apply to commit your changes.
Step 6
In the verification screen, click Continue.
Step 7

Troubleshooting

Problem
Private WLAN clients
can connect to the
Internet; but WLANs
provided by the
controller are unable to
connect or not being
broadcast.
WLANs provided by the
controller are not
broadcast or clients are
unable to connect.
No connectivity is
available through 1810
Series access point.
No connectivity is
available through 1810
Series access point,
local GUI unavailable,
or other issues.
The access point signal
strength is low.
LED Status Reasons
Cycling through Green, Access Point is in
Red and Amber CAPWAP Discovery
mode.
Blinking Amber Software Upgrade in
Process.
Blinking Red No IP address on the
1810 Series access
point, waiting for DHCP
address.
Red Software Failure
Not applicable The access point may
not be in the optimal
position in relation to
your device(s). If the
access point is in close
proximity and above
your device, the signal
may become skewed.
Cisco Aironet 1810 Series OfficeExtend Access Point User Guide
Troubleshooting
Possible Solution
Verify that the correct
Wireless LAN
Controller IP address is
entered in the WAN
page of the 1810 Series;
verify that CAPWAP
ports are allowed
through the personal
firewalls if any are
present on a router
between the 1810 series
and the modem.
Wait for 1810 series to
finish code download
and perform an
automatic reboot.
Restart your home
router/gateway or
modem followed by
your 1810 Series access
point.
Disconnect and
reconnect power to the
1810 Series access
point.
Position the access
point lower than or with
the LED side facing
your devices.
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