Ricoh 5100WD Operating And Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. All in One Printer
  5. 5100WD
  6. Operating and troubleshooting manual
Ricoh 5100WD Operating And Troubleshooting Manual

Ricoh 5100WD Operating And Troubleshooting Manual

Hide thumbs Also See for 5100WD:
Table of Contents

Advertisement

Quick Links

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Copy/Document Server Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper and Toner
6
Clearing Misfeeds
7
Remarks

Operating Instructions

Troubleshooting

Advertisement

Table of Contents
loading

Related Manuals for Ricoh 5100WD

Summary of Contents for Ricoh 5100WD

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy/Document Server Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper and Toner Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...
  • Page 2 The model names of the machines do not appear in the following pages. Check the type of your machine before reading this manual. (For details, see "Machine Types", About This Machine.) Type 1: 5100WD/GWD5100/LW5100/Aficio MP W5100 Type 2: 7140WD/GWD7140/LW7140/Aficio MP W7140 Certain types might not be available in some countries.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. • Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. •...
  • Page 4 • Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see “Setting Up the Machine”, Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................1 How to Read This Manual..........................6 Symbols................................6 Names of Major Options..........................6 1. When the Machine Does Not Operate As Wanted Indicators................................7 Panel Tone................................8 Checking Machine Status and Settings......................9 When an Indicator to the Right of a Function Key Is Lit.................12 When You Have Problems Operating the Machine..................14 When a Job Is Not Performed.........................18 2.
  • Page 6 When Stored Files Cannot Be Accessed....................63 When You Cannot Browse the Network to Send a Scan File..............63 When the TWAIN Driver Cannot Be Started....................63 When Stored Files Cannot Be Edited......................64 When the Network Delivery Function Cannot Be Used................64 When S/MIME Cannot Be Used.......................64 Operations Are Not Possible When Messages Are Displayed...............65 Messages Displayed When Using the Scanner Function................66 Messages Displayed on the Control Panel When Using the Scanner Function........66...
  • Page 7 INDEX ................................103...

  • Page 8: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 9: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures.

  • Page 10: Panel Tone

    1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about machine conditions. Beep pattern Meaning Cause Single short beep. Panel/screen input A control panel or screen key was accepted.

  • Page 11: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [Paper Tray] Displays the paper type and size loaded in the paper tray.
  • Page 12 1. When the Machine Does Not Operate As Wanted • [Machine Repairs] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. •...
  • Page 13 Checking Machine Status and Settings After checking the information, press [Exit]. The previous screen returns. • [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur. • For details about how to locate and remove misfeeds, see “Removing Jammed Paper”. •...

  • Page 14: When An Indicator To The Right Of A Function Key Is Lit

    1. When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.
  • Page 15 When an Indicator to the Right of a Function Key Is Lit Problem Cause Solution The machine is unable to A network error has • Check the displayed message and connect to the network. occurred. take an appropriate action. See “Messages Displayed”...

  • Page 16: When You Have Problems Operating The Machine

    1. When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Although the copier screen Functions other than the Wait a little longer.
  • Page 17 When You Have Problems Operating the Machine Problem Cause Solution "Please wait." appears. This message appears when Wait for a while. If the machine does not you turn on the operation get ready in three minutes, contact your switch. service representative. "Please wait."...
  • Page 18 1. When the Machine Does Not Operate As Wanted Problem Cause Solution "You do not have the The logged in user name does Contact the administrator about the privileges to use this function." not have permission for the permission for the required function. continues to be displayed selected function.
  • Page 19 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. You may have loaded paper of a size different from the paper size settings. Originals jam frequently. Originals are curled. Smooth out any curls and try again. •...

  • Page 20: When A Job Is Not Performed

    1. When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 21 When a Job Is Not Performed BLI015S *1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears. *2 You can scan a document after the preceding job documents are all scanned. *3 Simultaneous operation becomes possible after you press [New Job]. •...
  • Page 22 1. When the Machine Does Not Operate As Wanted...

  • Page 23: Troubleshooting When Using The Copy/Document Server Function

    2. Troubleshooting When Using the Copy/Document Server Function This chapter describes likely causes of and possible solutions for copier/document server function problems. Messages Displayed When Using the Copy/ Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
  • Page 24 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "File being stored exceeded The scanned originals have Press [Exit], and then store again with an max. number of pages per too many pages to store as appropriate number of pages. file.
  • Page 25 Messages Displayed When Using the Copy/Document Server Function Message Cause Solution "Please wait." The destination list is being Wait until the message disappears. Do updated from the network not switch off the power while this using SmartDeviceMonitor message is displayed. for Admin.

  • Page 26: When You Cannot Make Clear Copies

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Black or white streaks appear The original is dusty. Clean the original and try copying on copies.
  • Page 27 When You Cannot Make Clear Copies Problem Cause Solution The same copy area is dirty • The original that has On the control panel, press [Generation whenever making copies. already been printed is Copy] in [Others], and then begin scanned. copying.
  • Page 28 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Parts of images are not The correct paper size is not Select the proper paper size. copied. selected. Images appear only partially. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition.
  • Page 29 When You Cannot Make Clear Copies Problem Cause Solution White lines appear. When is blinking, toner is Add toner. See p.83 "Adding Toner". beginning to run out. Copies are blank. The original is not set When using the original table, face the correctly.

  • Page 30: When You Cannot Make Copies As Wanted

    2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the...
  • Page 31 When You Cannot Make Copies As Wanted Problem Cause Solution You cannot combine several Selected functions cannot be Check the combination of functions and functions. used together. make the settings again. See “Function Compatibility”, Copy/Document Server Reference. Images are skewed. The side fences in the cut Make sure the side fences are set paper tray are not set...
  • Page 32 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Copies shift sideways. The paper is not set correctly Make sure the paper size matches the in the bypass tray. paper bypass's paper guides. See “Copying from the Bypass Tray”, Copy/Document Server Reference.
  • Page 33 When You Cannot Make Copies As Wanted Problem Cause Solution Parts of the image are not You placed a custom size Enter the size of the original, or set the copied. original. scanning area wider. See “Placing Custom Size Originals” and “Wide Scan”, Copy/Document Server Reference.
  • Page 34 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution "Please wait." appears on the The folding finisher is offline. Turn off the main power switches of both display panel and printing the machine and folding finisher, and cannot be done. then turn them back on again in the following order: folding finisher, and then the machine.
  • Page 35 When You Cannot Make Copies As Wanted Problem Cause Solution You forgot your password. You cannot access a Contact the administrator. protected file without entering To delete the files stored in the document the password. server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings].

  • Page 36: When Memory Is Full

    2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution You want to check print You can print a single copy Check print quality by printing out only quality before making a large without specifying the setting the first set using the [Sample Copy] key. print run.

  • Page 37: Troubleshooting When Using The Printer Function

    3. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.

  • Page 38: Windows Xp Home Edition

    3. Troubleshooting When Using the Printer Function Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS \XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. Specify a port.
  • Page 39 Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see “Preparing the Machine”, Printer Reference.

  • Page 40: If Usb Connection Fails

    3. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution The machine is not The USB cable is not Turn off the power of the machine, automatically recognized.

  • Page 41: Messages Displayed When Using The Printer Function

    Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Status Messages This section describes the machine status messages.
  • Page 42 3. Troubleshooting When Using the Printer Function Message Cause Solution "Authentication has failed." The entered login user name Inquire the user administrator for the or login password is not correct login user name and login correct. password. "Authentication has failed." The machine cannot perform Contact the administrator.

  • Page 43: Message Printed On The Error Logs Or Reports

    Messages Displayed When Using the Printer Function Message Cause Solution "The selected file(s) You have tried to delete files Files can be deleted by the person who contained file(s) without without the authority to do so. created the file. To delete a file which access privileges.
  • Page 44 3. Troubleshooting When Using the Printer Function Message Cause Solution "92: Error" Printing was canceled Perform the print operation again if because [Job Reset] or the necessary. [Clear/Stop] key was selected on the machine's control panel. "Address Book is currently in The machine currently cannot Wait a while, and then retry the use by another function.
  • Page 45 Messages Displayed When Using the Printer Function Message Cause Solution "Data storage error." You tried to print a Sample Contact your service representative. Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the document server when the hard disk drive is malfunctioning.
  • Page 46 3. Troubleshooting When Using the Printer Function Message Cause Solution "Fold mode has been Fold mode has been Check the paper settings. cancelled." cancelled. Fold mode is automatically cancelled in the following cases: • If the bypass tray is selected as the output tray.
  • Page 47 Messages Displayed When Using the Printer Function Message Cause Solution "Information for user The user name for LDAP or Contact the administrator. authentication is already RDH authentication was registered for another user." already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching...
  • Page 48 3. Troubleshooting When Using the Printer Function Message Cause Solution "Output tray has been The output tray was changed Specify the proper output tray. changed." because the paper size of the specified output tray is limited. "Print overrun." Images were discarded while On the RPCS printer driver's [Print printing.
  • Page 49 Messages Displayed When Using the Printer Function Message Cause Solution "You do not have a privilege The entered login user name Check that the user name and password to use this function. This job or login password is not are correct. has been cancelled."...
  • Page 50 3. Troubleshooting When Using the Printer Function Press the [Printer] key to display the printer screen. BLI019S Press [Error Log]. An error log list appears. Press the desired job list, and then press [Details]. A detailed error log appears. • You can print the Error Log. For details about how to print the Error Log, see “List / Test Print”, General Settings Guide.

  • Page 51: When You Cannot Print

    When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 52 3. Troubleshooting When Using the Printer Function Problem Cause Solution Printing does not start. If the machine is using Check using the machine's display panel wireless LAN, SSID settings that the SSID is correctly set. See are incorrect. “Connecting the Machine”, General Settings Guide.

  • Page 53: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Printing does not start when The correct Communication • Turn the main power off and back using the extended wireless mode is not set. on. See “Turning On/Off the LAN in Ad-hoc mode. Power”, About This Machine.

  • Page 54: Network Connection

    3. Troubleshooting When Using the Printer Function For Windows 2000 1. Click the [Start] button, point to [Settings], and then click [Printers]. 2. Click the icon of the machine. On the [File] menu, click [Properties]. 3. Click the [Ports] tab. 4.

  • Page 55: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is faded When is blinking, toner is Add toner.
  • Page 56 3. Troubleshooting When Using the Printer Function Problem Cause Solution When printing graphics, the If the printer driver is If you want to print accurately, set the output and the screen are configured to use the printer driver to print without using the different.
  • Page 57 Other Printing Problems Problem Cause Solution Fine lines are fuzzy, of Super fine lines have been On the RPCS printer driver's [Print inconsistent thickness, or do specified in the application. Quality] tab, open the [Change User not appear. Settings...] dialog box, and then, on the [Image Adjustments] tab, change the [Dithering:] setting.
  • Page 58 3. Troubleshooting When Using the Printer Function Problem Cause Solution Misfeeds occur frequently. The copy paper is wrinkled or Use recommended paper only and be has been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see “Recommended Paper Sizes and Types”...
  • Page 59 Other Printing Problems Problem Cause Solution Cannot specify folding. The paper tray setting in the Select Tray 1, 2, 3, or 4. printer driver's Printer Properties dialog box is set to [Auto Tray Select] or [Bypass Tray]. Cannot specify folding. Translucent paper or film was Translucent paper and film are not specified.
  • Page 60 3. Troubleshooting When Using the Printer Function Problem Cause Solution It takes a long time to Photographs and other data If the Data In indicator is blinking, data complete a print job. intensive pages take a long has been received by the printer. Wait time for the machine to for a moment.
  • Page 61 Other Printing Problems Problem Cause Solution The print job is not canceled Even when the machine is Change the setting of [Signal Control] to even when the machine is offline, printing is performed [Printer Priority]. See “Interface switched to offline status. when [Job Acceptance Settings”, General Settings Guide.
  • Page 62 3. Troubleshooting When Using the Printer Function If the problem cannot be solved, contact your service representative.

  • Page 63: Troubleshooting When Using The Scanner Function

    4. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...
  • Page 64 4. Troubleshooting When Using the Scanner Function Problem Cause Solution The scanner journal cannot The paper tray is open. Close the paper tray. be printed. The scanner journal cannot Paper is loaded in the bypass Remove the paper from the bypass tray. be printed.

  • Page 65: When You Cannot Send Scanned Files

    When You Cannot Send Scanned Files When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to network delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-related problems. Problem Cause Solution...

  • Page 66: When Stored Files Cannot Be Edited

    4. Troubleshooting When Using the Scanner Function When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited. Problem Cause Solution Stored files cannot be Limits have been imposed Contact the administrator.

  • Page 67: Operations Are Not Possible When Messages Are Displayed

    When You Cannot Send Scanned Files Problem Cause Solution When putting a signature on When S/MIME is applied, Contact the administrator. an e-mail using S/MIME, an the administrator appears in e-mail address for “Sender” the “From” field, and the is not set for “From”. sender appears in the “Reply- to”...

  • Page 68: Messages Displayed When Using The Scanner Function

    4. Troubleshooting When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel and the client computer. Messages Displayed on the Control Panel When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
  • Page 69 Messages Displayed When Using the Scanner Function Message Cause Solution "Cannot find the specified The destination computer Check whether the computer name and path. Please check the name or folder name is the folder name for the destination are settings." invalid.
  • Page 70 4. Troubleshooting When Using the Scanner Function Message Cause Solution "Connection with the The correct Network settings • Check the network settings of the destination has failed. Check are not made. client computer. the status and connection. To • Check that components such as the check the current status, press LAN cable are connected [Scanned Files Status]."...
  • Page 71 Messages Displayed When Using the Scanner Function Message Cause Solution "Exceeded max. data The scanned data exceeded Specify the scan size and resolution capacity. Check scanning maximum data capacity. again. Note that it may not be possible resolution, then press Start to scan very large originals at a high key again."...
  • Page 72 4. Troubleshooting When Using the Scanner Function Message Cause Solution "Exceeded max. number of The maximum number of There are 100 files waiting in the standby files. Try again after standby files was exceeded. sending queue for e-mail, Scan to the current file is sent."...
  • Page 73 Messages Displayed When Using the Scanner Function Message Cause Solution "Memory is full. Cannot scan. Because of insufficient hard Try one of the following measures: The scanned data will be disk space, the first page • Wait for a while, and then retry the deleted."...
  • Page 74 4. Troubleshooting When Using the Scanner Function Message Cause Solution "Output buffer is full. Sending Too many jobs are in standby Retry sending after sending jobs in the data has been cancelled. state, and sending was standby state completes. Please try again later." canceled.
  • Page 75 Messages Displayed When Using the Scanner Function Message Cause Solution "The destination list has been A specified destination or Specify the destination or sender's name updated. Specified sender's name was cleared again. destination(s) or sender's when the destination list in the name has been cleared."...

  • Page 76: Messages Displayed On The Client Computer

    4. Troubleshooting When Using the Scanner Function Message Cause Solution "You do not have the The logged in user name does Contact the administrator about the privileges to use this function." not have permission for the permission for the required function. selected function.
  • Page 77 Messages Displayed When Using the Scanner Function Message Cause Solution "Error has occurred on the The application-specified Check whether the scanning settings scanner. Scanning will be scan conditions have made with the application exceed the cancelled." exceeded the setting range of setting range of the machine.
  • Page 78 4. Troubleshooting When Using the Scanner Function Message Cause Solution "Scanner is in use by another A function of the machine • Wait for a while and reconnect. function." other than the Scanner • Cancel the job in progress. function is being used such as For example, press [Exit], and then the Copier function.

  • Page 79: Adding Paper And Toner

    5. Adding Paper and Toner This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. • Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly.

  • Page 80: Loading The Paper Roll

    5. Adding Paper and Toner • p.81 "Changing the Paper Size" Loading the Paper Roll The following procedure explains loading the paper roll. BLI012S...

  • Page 81: Loading Cut Paper

    Loading Paper • When you use the printer function, set the [Paper Volume] again after loading the paper roll. See “Tray Paper Settings”, General Settings Guide. Loading Cut Paper The following procedure explains loading cut paper. BLI009S When using translucent paper Load the translucent paper into Tray 4.
  • Page 82 5. Adding Paper and Toner • For details about paper sizes and types, see “Recommended Paper Sizes and Types”, About This Machine.

  • Page 83: Changing The Paper Size

    Changing the Paper Size Changing the Paper Size This section describes how to change the paper size. Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriate procedure before you begin. • Be sure to select the paper size with User Tools. If you do not, misfeeds might occur. For details about Tray Paper Size, see “System Settings”, General Settings Guide.
  • Page 84 5. Adding Paper and Toner BLI009S When using translucent paper Load the translucent paper into Tray 4. BLG021S Make sure to set the side guides before loading paper. After loading paper into the tray, make sure the paper is placed straightly and the side guides are set securely onto it. •...

  • Page 85: Adding Toner

    Adding Toner Adding Toner This section describes how to add and store toner. • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. •...

  • Page 86: Replacing Toner

    5. Adding Paper and Toner • Do not repeatedly install and remove toner cartridges. This will result in toner leakage. • Do not shake the removed toner cartridge. Remaining toner might scatter. • Store toner containers in a cool, dry place free from direct sunlight. •...

  • Page 87: Sending Scanned Documents When Toner Has Run Out

    Adding Toner BLI004S Sending Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send scanned documents. Make sure the machine is in scanner mode.
  • Page 88 5. Adding Paper and Toner...

  • Page 89: Clearing Misfeeds

    6. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 90: Removing Jammed Paper

    6. Clearing Misfeeds BLG029S Press the key of the section from where you want to remove the jammed paper. After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When all jammed paper is removed, restore the machine to the original state. •...
  • Page 91 Removing Jammed Paper • The internal parts of the machine may be hot. Wait for the fusing unit to cool down before clearing a paper jam in the unit. • When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual. •...
  • Page 92 6. Clearing Misfeeds When you cannot see the edge of the paper BLI011S Paper misfeeds in the cut paper trays BLI013S...
  • Page 93 Removing Jammed Paper When B is displayed Note Note BLI002S When C is displayed When paper jams occur, first try removing the paper through the front paper exit at the front of the machine, even if C lights up to indicate that the jam has occurred elsewhere. Then, if doing this does not resolve the jam, do the following:...

  • Page 94: When P Is Displayed

    6. Clearing Misfeeds BLI003S When P is displayed BLI014S When N1 - N16 is displayed Paper is jammed in the folding finisher. Based on the number displayed, use one of the following procedures to resolve the jam.
  • Page 95 Removing Jammed Paper See “When J01 Is Displayed” in “When a Paper Jam Occurs” in the manual supplied with the folding finisher. See “When J03 Is Displayed” in “When a Paper Jam Occurs” in the manual supplied with the folding finisher.
  • Page 96 6. Clearing Misfeeds...

  • Page 97: Remarks

    7. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section describes precautions for installation and movement. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Moving This section describes precautions when moving the machine. •...

  • Page 98: Optimum Environmental Conditions

    7. Remarks • Keep the machine level and carry it carefully, taking care not to jolt or tip it. Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files. • Do not take off the holding stand. •...

  • Page 99: Power Connection

    Where to Put Your Machine • Places where the machine will be subject to frequent strong vibration. • Dusty areas. • Areas with corrosive gases. Access to the machine Place the machine near the power source, providing the clearance areas shown. BLI001S 1.
  • Page 100 7. Remarks • If the power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric shock or fire. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...

  • Page 101: Maintaining Your Machine

    Maintaining Your Machine Maintaining Your Machine If the exposure glass, or white strip is dirty, copy clarity may be reduced. Clean these parts if they are dirty. • Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.
  • Page 102 7. Remarks Wipe the scanning glass with soft, dry cloth. BLG005S scanning glass Wipe the white strip with a soft, dry cloth. BLG006S white strip Wipe the original feed guides with a soft, dry cloth. BLG007S original feed guides...

  • Page 103: Cleaning The Imaging Unit

    Maintaining Your Machine Close the scanner cover with both hands gently. BLG008S • If there is paper dust or fluff inside, remove it. Cleaning the Imaging Unit Clean off toner that may have collected on the imaging area. • Do not leave the main unit more than 10 minutes, otherwise copy quality may deteriorate. Lift the imaging unit release levers on either side and open the imaging unit.

  • Page 104: Cleaning The Power Cable Plug

    7. Remarks Wipe it with a soft, dry cloth. BLG010S While holding both ends of the imaging unit, lower it gently until it is fully closed. Cleaning the Power Cable Plug This section explains how to clean the plug on the power cable. •...
  • Page 105 INDEX Access to the machine........... Loading Cut Paper..........Adding toner............Loading paper............Loading the Paper Roll.......... Locating jammed paper........Cannot browse the network to send a scan file..................Cannot make clear copies........Machine address info..........Cannot make copies as wanted......Machine environment...........
  • Page 106 Removing jammed paper....... 87, 88 Replacing Toner............ Scanner function............ Scanning is not done as expected....... Sending scanned documents when toner has run out................Status messages............. Stored files cannot be accessed......Stored files cannot be edited........ Symbols..............Toner............... TWAIN..............TWAIN driver cannot be started......Used toner..............
  • Page 107 Trademarks Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® TrueType is a registered trademark of Apple Inc. ® ® ® ® ® Microsoft , Windows , Windows NT , Windows Server...
  • Page 108 Type for 5100WD/GWD5100/LW5100/Aficio MP W5100 Type for 7140WD/GWD7140/LW7140/Aficio MP W7140 D046-7804...

This manual is also suitable for:

7140wdLw7140Aficio mp w5100Aficio mp w7140Gwd5100Gwd7140 ... Show all

Table of Contents