Diagnostic Tools; Troubleshooting Resources; Automatic Server Recovery - HP ProLiant ML350 Maintenance And Service Manual

Diagnostic tools

In this section

Troubleshooting resources ....................................................................................................................... 55

Automatic Server Recovery ...................................................................................................................... 55

HP Systems Insight Manager.................................................................................................................... 56
Integrated Management Log .................................................................................................................... 56
HP Instant Support Enterprise Edition ........................................................................................................ 56
Option ROM Configuration for Arrays ...................................................................................................... 56
HP ProLiant Essentials Rapid Deployment Pack........................................................................................... 57
ROM-Based Setup Utility ......................................................................................................................... 57
ROMPaq utility....................................................................................................................................... 57
Integrated Lights-Out 2 technology ........................................................................................................... 57
System Online ROM flash component utility............................................................................................... 58
SmartStart software ................................................................................................................................ 58
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
The server-specific Documentation CD
•
The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
•
server technical support page. Under self-help resources, select ProLiant Troubleshooting
Guide.
The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
•
Workstations and Systems Hardware, and then the appropriate server.
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
NOTE: This server uses the HP ProLiant iLO 2 Management Controller Driver.
Diagnostic tools 55