Troubleshooting - Alcatel A30 User Manual

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Troubleshooting ���������������������
Before contacting the service center, you are advised to follow the
instructions below:
• To have optimal operation, fully charge the battery.
• To improve the phone's performance, remove unnecessary files or
apps on your phone.
• To update your system software, use the System Updates command
in your phone's settings.
• To set your phone to factory default, use the Backup & Reset in the
phone's settings. All your phone data will be lost permanently. It is
strongly advised to fully back up your phone before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 10 minutes
to ensure the minimum battery power needed. Then switch it on
again.
My phone has not responded for several minutes
• If your phone doesn't respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
• If your phone has a removable battery, remove the battery and
re-insert it, then restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the Power key
is not accidentally pressed.
• Check the battery charge level.
• Check your phone's settings for turning off the phone at a certain
time.
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• If it still doesn't work, Factory reset the phone via the Backup & reset
in the phone's Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with
the phone.
• If your phone has a removable battery, make sure that your battery
is inserted properly and the battery terminal makes a good contact
with the phone. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been discharged for a long time, it may take
around 10 minutes to display the battery charging indicator on the
screen.
• Make sure that charging is carried out under normal conditions (0°C
(32°F) to 55°C (131°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it's not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone's setting is not in airplane mode.
• If you are away from your carrier's network, you may need to
enable roaming in the phone's settings to connect to other network.
Roaming charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your
wireless service plan.
• Check your phone's settings. Make sure Cellular Data is enabled or
Wi-Fi connected.
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