Alcatel A30 User Manual page 53

I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network carrier to check service availability and MMS
parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have
reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite
installation.
• Make sure that you're using the right cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to
other users.
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• Make sure that the two phones are within Bluetooth's detection
range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 200
minutes).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an
exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used for
extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to
normal temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
• After reset is performed, you must enter the original Google account
credentials that were used on this phone.
• If you don't remember your Google account credentials, complete
Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound > Do
Not Disturb) is not activated.
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